New ticket alerts
Send a WhatsApp update as soon as a Zendesk ticket is created, so a new case reaches your mobile message flow right away.
Zendesk to WhatsApp Automation
Jotform's Zendesk to WhatsApp automation sends a WhatsApp message when a Zendesk ticket is created, helping you keep updates moving. You can tailor what ticket details are included in each message.
Zendesk
Ticket Created
WhatsApp
Send Message
Benefits
Ticket details included
Choose which ticket details appear in the WhatsApp message, such as the subject, requester, or status.
Fast follow-up
Use the WhatsApp message as an immediate handoff for the next person who needs to review or respond to the ticket.
Ready-made setup
Start with a workflow that is already set up for Zendesk ticket creation and WhatsApp messaging, then tailor it to your needs.
How to set up Zendesk to WhatsApp Automation workflows?
Create the workflow
Click Create Workflow to add the ready-made Zendesk to WhatsApp workflow to your account.
Connect your accounts
Connect Zendesk and WhatsApp so the workflow can read new tickets and send the message you want.
Customize and activate
Choose which ticket details to include, test the message, and activate the ready-made workflow when it looks right.
50+ Free Automations
Automate your processes effortlessly with our pre-built workflow templates. Our extensive library of templates saves you time and can be fully customized to meet your unique requirements.
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DiscoverZendesk
Ticket Created
Jira
Create Issue
FAQ
Zendesk to WhatsApp Automation is a workflow that sends a WhatsApp message when a new Zendesk ticket is created. It helps you move ticket updates into a message channel you can act on quickly.
It watches for a new ticket in Zendesk and then sends a WhatsApp message with the details you choose. This keeps the ticket update connected to a simple message-based follow-up.
You can use it for new ticket alerts, customer issue handoffs, and message-based follow-up on incoming support requests. It is useful whenever you want a ticket creation event to trigger a WhatsApp update.
Yes. This ready-made workflow is already set up for Zendesk ticket creation and WhatsApp messaging, so you do not need to build the steps from scratch.
Click Create Workflow, connect Zendesk and WhatsApp, choose which ticket details you want included, test the message, and then activate the ready-made workflow.
Ready to use this automation?
Start with the ready-made workflow, connect your accounts, and customize it for your process.