Streamline the way you collect and respond to tickets for your help desk. Our free Help Desk Ticket Approval Process Template will turn form submissions into an automated approval flow. When someone fills out your support ticket form, their submission will be shared with the support team or a help desk specialist based on which premade conditions are met. When a ticket has been approved or rejected, the requester will receive an automated confirmation or rejection email.
This Help Desk Ticket Approval Process Template is already formatted to help simplify your approval process, but feel free to make further changes to better meet your needs. Our drag-and-drop interface makes it easy to add more conditional branches, emails, and other workflow elements. Once you’ve assigned your approvers via email addresses, they’ll be able to review requests in Jotform Inbox, which allows you to track their activity. Make sure no support ticket gets left behind with an automated Help Desk Ticket Approval Process Template for your support team.