How to Hide Empty Fields on Email Alerts

Last Update: September 14, 2016

Update: On the new preferences wizard, this option is already enabled by default so you don't need to do any further configuration in your form.

Let's say you have a form with lots of questions, but not all of them are required to be filled. When they submit the form, you get lots of empty pages on your email.  You would like to get only the fields that were filled. 

This can be possible now, for either Email Notifications or Autoresponder! Follow the steps below!

1. Click "Preferences" button from the top toolbar:

2. Click "Advance Settings" tab and look for Hide Empty Fields on Emails and set it to "Enabled"

When this option is enabled, your form notification/autoresponder email tables are automatically locked up preventing you from doing any changes to it. You can then only change the Logo Image and add text outside the table. When you will try to edit the table, you'll get the following error message:

Questions? Please let us know below!


tiernowa (February 15, 2014 at 09:16 PM)

when I set this to disabled.. it still doesn't add the empty fields to the email..

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wrasmu (February 17, 2014 at 08:17 PM)

I am having the opposite problem. When I change this setting to enabled it does not keep this setting saved. It keeps changing to undefined. I have changed my e-mail to use the default so I'm not sure what I'm doing wrong. ANy help would be appreciated.

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twistandpout (March 25, 2014 at 12:49 PM)

This seems to be working when viewing submissions within jotform, but the email alert is still showing all empty fields. Any ideas?

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twistandpout (March 25, 2014 at 12:55 PM)

I see that if you modify the email template it wont' work -

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Michelle McKinney (May 14, 2014 at 05:00 PM)

I'm attempting to hide blank entries but I don't get the same options as those listed in the screen shot. I'm only offered: Send Post Data, Unique Submission and Form Warnings under the Advanced Settings.

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CitygateBmth (November 12, 2014 at 11:12 AM)

That's really useful, but is it possible to hide a field from the notifier?

I have a couple of hidden fields I'm using for validation and whilst I'd like to hide empty values in emails, not showing hidden fields is a bigger priority.

As it is currently, locking the table means these hidden fields are then put back into the email.

Thanks for any help.

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boydocoalescence (August 03, 2015 at 10:26 PM)

Thank you. That helps a lot, but we cannot modify the email after the fact...that's unfortunate.

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shefferz (January 21, 2016 at 01:31 PM)

IS this thread still valid? I would like to use a completely customized email response getting rid of the default table.

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chriscrews (April 09, 2016 at 04:03 PM)

Hi Jotform folks,

After the recent changes in the interface, these instructions for hiding the empty email fields in auto-responded and submission forms no longer work, as these options "Hide Empty Fields on Emails" no longer exist as menu options. Can someone update how to do this with the new menu, since I can't seem to find this option anywhere not in JotForms.

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JoyrideAM (April 11, 2016 at 10:47 AM)

It would be really great if you can add this to the new interface. The changes you recently made are more user-friendly and aesthetically pleasant. I have 100+ fields on a conditional form so hiding the unentered ones is important, but having to switch to an older and less intuitive interface to do so is disappointing.

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VOMIChairman (April 12, 2016 at 10:26 AM)

This issue should be given URGENT TOP PRIORITY consideration. Otherwise, it becomes a real mess.

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UniversityCenter (April 21, 2016 at 01:01 PM)

in "Setup & Embed
> "Preferences"

I do not see that option. In fact, my panels do not look like the examples provided.

Has Joyform updated this since the posting in March 2016?

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Vinylimpression (July 20, 2016 at 09:38 AM)

Jotform has been updated and I can no longer find this same option in the new advanced preferences pane.

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Landings (August 24, 2016 at 04:48 PM)

Having the same problem - cannot get unfilled fields to be omitted from confirmation email. The screen shown above is no longer available. I used to use it and it worked like a charm. Can you please provide a solution. Thanks!

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王诗蕾 (October 10, 2016 at 08:56 PM)

onepunch217 (March 08, 2017 at 06:16 PM)

can't get this to work not sure what I'm doing wrong.

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