How to Purchase a Paid Plan Through the Jotform Mobile App

Purchasing a paid plan through the Jotform Mobile App gives you a convenient way to upgrade your account anytime, anywhere—right from your phone. Whether you need higher submission limits, more storage, or access to advanced features, the mobile app lets you review available plans and complete your purchase in just a few taps. With a streamlined in-app experience, you can quickly compare options, select the plan that fits your needs, and keep managing your forms on the go without interruption.

Purchasing a Paid Plan

First, install the Jotform Mobile App and log in to your account. Then, for purchasing a paid plan, here’s what to do:

1. On your Workspace screen, tap on your Profile Picture/Avatar on the top-right side view.

2. Then, on the Settings screen, tap on Upgrade at the top part of the panel.

3. Next, swipe through your preferred plan, and tap on Annual or Monthly Plan at the bottom.

4. Now, tap on Subscribe for Android or press the Side Button twice on iOS devices.

Canceling a Subscription

Since you purchased the subscription through Google Play or Apple’s App Store, you can only cancel the subscription through their platform. The cancellation process for both platforms is straightforward.

On Android

To cancel a subscription purchased through Google Play, you’ll need to manage it directly from the Google Play Store app on your phone. This is how it’s done:

1. In your Play Store app, tap on your Profile Picture/Avatar on the top-right side of the screen.

2. Then, in the menu that opens, under the More from Google Play section, tap on Payments and Subscriptions.

3. Next, on the Payments and Subscription screen, tap on Subscriptions.

4. On the Subscriptions screen, under the Active section, tap on Jotform.

5. Then, in the Manage Subscriptions screen, tap on Cancel Subscription at the bottom.

6. Next, in the Select a Reason for Cancelling Dropdown menu, select one of the given reasons.
7. Now, tap the Cancel Subscription button and follow the next prompt(s) to finally cancel your subscription with Jotform.

Check out Google’s guide on Cancel, Pause, or Change a Subscription on Google Play to learn more.

On iOS

Canceling a subscription on iOS devices requires accessing the Settings app and managing it from the Subscriptions section. Here’s what to do:

1. In your Settings app, tap your name at the top of the screen.

2. Then, in your Apple Account screen, tap on Subscriptions.

3. Next, on the Subscriptions screen, tap Jotform from the list of your paid apps.

4. Now, tap on Cancel Subscription and follow the next prompt(s) to finally cancel your subscription with Jotform.

Take a look at Apple’s Support guide on Cancel a Subscription From Apple for more details.

Restoring or Reactivating a Subscription

The Jotform Mobile App provides a convenient way to restore or reactivate a subscription, allowing you to regain access to your paid features without needing to purchase a new plan or undergo the setup process again. Restoring or reactivating only takes a second—here’s what to do:

1. On your Workspace screen, tap on your Profile Picture/Avatar on the top-right side screen.

2. Now, scroll down to the middle part of the Settings screen, and tap on Restore Purchase.

Looking for more info? Check out the following links from Google and Apple:

• For Apple, Restore Your In-App Purchases.
• For Google, Restart or Resubscribe to a Cancelled Subscription.

Getting a Refund on Mobile Purchases

When you purchase a subscription through Jotform’s website, refunds are processed directly by Jotform. However, if you purchase a subscription through Google Play or the Apple App Store, any refund requests are subject to Google Play or Apple App Store refund policies. In these cases, Jotform is unable to process refunds for payments made through either platform.

For refund-related concerns, we recommend contacting Google or Apple directly. You can find more information through the following links:

• Request a Refund on Google Play
• Request a Refund for Apps or Content You’ve Bought From Apple

That’s it for purchasing a paid plan through the Jotform Mobile App and managing your subscription. You can now upgrade, restore, or review your plan details directly from the app, giving you full control over your subscription at any time and from anywhere.