Read our FAQs to discover more about Jotform Reseller Program

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  • How can I access the partner portal?

    To access the partner portal, you can use either of the two "Login to Portal" buttons located on the https://www.jotform.com/partnership/reseller/ page. One is positioned at the top right corner, and the other is below the description, under the "Contact Us" button. Clicking on either of these buttons will direct you to the partner portal to manage your reseller activities.

  • How can I add my company to the Jotform Reseller Partner Locator?

    To be able to get listed in the Partner Locator, you first need to be an accepted partner. After that, you need to get in touch with your partner manager for further assistance.

  • How can I check my program level?

    To check your program level, simply click on your avatar at the top right corner of the screen in the Partner Portal. Your tier information, whether it's Authorized, Gold, or Platinum, will be displayed there. If you have any further questions or need assistance, feel free to contact your partner manager.

  • Which partner levels I am eligible for?

    To determine your eligibility for partner levels, you can review the Program Levels section. Depending on your performance, you may progress through the Authorized, Gold, or Platinum tiers.

  • How can I move up to the next Partner Level?

    As you actively engage and contribute to the program, your partner level may be upgraded based on your achievements. The details of each tier's benefits and requirements can be found in the Program Levels section.

  • Does the Jotform Reseller Program offer Deal Registration?

    Yes, it does. Deal registration is designed to kickstart the sale process and ensure a streamlined experience for both you and your client. The Deal Registration form and details can be found in the Sales section of your portal.

  • Where can I find sales materials?

    Sales materials can be found in the Sales section of your portal.

  • Where can I find marketing materials?

    Marketing materials can be found in the Sales section of your portal. Materials are divided into different categories depending on their purpose of use.

  • Does Jotform offer an NFR license to reseller partners?

    The Jotform Reseller Program offers NFR (Not-for-Resale) licenses to their partners. NFR account requests can be made from the Sales section of your portal.

  • How do I get product updates?

    To stay informed about the latest Jotform product updates, you can receive information through your partner portal and the Partner Newsletters that we send every month. Newsletters are designed to keep our partners in the loop about the latest features, enhancements, and additions to our product lineup.

  • What support options are available for partners?

    You have several support options available such as the partners@jotform.com email address, your partner manager’s contact information, and general Jotform support located at https://www.jotform.com/contact/.

  • How do I request an MDF (Market Development Fund)?

    MDF requests can be made from the Sales section of your portal.

  • What is the difference between the Reseller Program and Affiliate Program?

    The Jotform Reseller Program allows you to resell the entire Enterprise plan to your clients, white-labeled under their name. They have control over server location, dedicated customer support, and access to user management. As the reseller, you act as a connection, setting your profit margin.

    On the other hand, the Jotform Affiliate Program focuses on promoting single-user plans (Bronze, Silver, or Gold). It operates on a commission structure, offering a 30% commission for each new paid client referred.

    Check the https://www.jotform.com/partnership/reseller/program-levels/ page for further details.

  • Can I become an Affiliate Partner and Reseller Partner at the same time?

    You sure can! You just need to know the requirements of your client and see which Jotform plan would suit them the best.

  • Does it cost anything to be a reseller partner?

    No, it does not cost anything to become a Jotform Reseller Partner.

  • I have more questions. How can I find out more?

    You can reach out to us through partners@jotform.com