Dropbox for Salesforce is over: Keep your workflows with Jotform

If your team relies on Salesforce and Dropbox to manage documents, contracts, and customer data, you’ve probably already seen the news: Dropbox for Salesforce is no longer supported as of October 14, 2025. The integration may not disappear overnight, but Dropbox has made it clear that its availability beyond that date isn’t guaranteed. 

That’s a big deal if your day-to-day work depends on attaching files to Salesforce records, sharing project folders, or keeping contracts accessible to everyone who needs them. The good news? You don’t have to rebuild your tech stack from scratch.

With Jotform, you can keep Salesforce at the center of your operations, continue using Dropbox (and other cloud storage tools), and add e-signatures with Jotform Sign — all connected through powerful, no-code workflows.

In this guide, we’ll walk through what’s changing, what your team really needs next, and how Jotform can help you build a more resilient setup for forms, e-signatures, and document storage.

Why the Dropbox for Salesforce shutdown matters

The Dropbox for Salesforce integration was built to make it easier to attach files, manage shared folders, and keep documents close to the customer relationship management (CRM) records that your teams use every day. This integration is no longer supported, so you can’t continue using it. 

In practice, that can lead to

• Broken links between Salesforce and Dropbox
• Manual uploads and downloads every time someone needs to update a document
• Fragmented storage, with files spread across email threads, desktops, and different tools

And if your team also uses Dropbox as part of your contract or e-signature workflows, that disruption can hit revenue processes directly in the form of slower deals, longer approval cycles, and less visibility into where a document actually lives.

So the question isn’t just “Where should we store files instead?” It’s “How do we keep our entire workflow — from data capture to signature to storage — running smoothly without this integration?”

What teams need now that the integration is gone

Even without the native Dropbox for Salesforce connector, teams still need

• Automated CRM updates: A seamless way to turn submissions and signed documents into Salesforce records — without manual entry
• Connected e-signature workflows: A replacement for sending, tracking, and storing signed PDFs linked to Salesforce objects
• Flexible cloud storage: A reliable system for automatically sending uploaded files and signed contracts to Dropbox or alternative cloud tools

Jotform fills all of these gaps with one connected ecosystem:

• Forms for data collection
• Jotform Sign for e-signatures
• Native integrations with Salesforce and cloud storage platforms (including Dropbox) to keep everything in sync

Jotform and Salesforce: Turn signers and form responders into CRM records

With the Dropbox integration gone, teams need a new way to ensure documents and customer data stay connected to Salesforce.

With Jotform’s Salesforce integration, you can automatically

• Turn form submissions into new leads, contacts, or accounts.
• Map submission fields to standard or custom objects.
• Add contact details directly to Salesforce without importing CSV files or copying data by hand.

When you add Jotform Sign into the mix, you can go a step further. Jotform Sign integrates with Salesforce so you can

• Automatically send e-signature data and submission details to Salesforce.
• Sync uploaded files and signed PDFs to corresponding Salesforce records.
• Instantly add new e-signers as leads or contacts and keep their documents connected to their CRM profile.

That means you can keep using Salesforce as your single source of truth, while Jotform quietly handles the data capture and document flow in the background.

Jotform and Dropbox: Keep your files and signed documents in the cloud

Dropbox isn’t going away — only the Salesforce-specific integration is. If your team loves using Dropbox to organize files and collaborate, you can keep doing that while shifting how those files get there.

With Jotform’s Dropbox integration for forms, you can

• Accept file uploads directly through your forms.
• Automatically create a Jotform folder in Dropbox.
• Send uploaded files (and PDFs of form submissions) straight to your Dropbox account, with no manual transfers.

On the e-signature side, Jotform Sign can automatically send signed and finalized PDF documents to Dropbox, so your completed contracts land in the right place every time — ready to be archived, shared, or synced to other tools.

Together, these integrations give you a reliable way to keep all your uploaded files, submission PDFs, and signed agreements organized in Dropbox, even after Dropbox’s Salesforce integration is retired.

Beyond Dropbox: Build a more flexible storage strategy

If you’re rethinking your workflow anyway, this can be a chance to make your storage strategy more flexible.

Jotform offers a full category of file sharing and storage integrations, making it easy to connect your forms to other cloud platforms like Google Drive, Box, OneDrive, and more. Once a form is submitted, you can automatically sync data and uploads to your preferred storage apps — without any coding. 

So, if you want to keep Dropbox in the mix, you can. If you’d like to add other storage providers over time, that’s easy too.

How it all works together: An example workflow

Here’s what a Jotform-powered replacement for the Dropbox–Salesforce integration could look like in practice:

1. A customer fills out a form
   
   • You share a Jotform (embedded on your site, sent via link, or shared from Salesforce).
   • The customer provides their details, uploads any required files, and agrees to terms.
     
2. Salesforce records are created or updated automatically
   
   • Jotform’s Salesforce integration turns that submission into a new lead, contact, account, or custom object record, based on your mapping.
     
3. A Jotform Sign document is sent for signature
   
   • You generate a signable document (like a contract, quote, or onboarding agreement) and send it with Jotform Sign.
   • The signer completes and submits it online — with a full audit trail.
     
4. Signed PDFs are synced back to your systems
   
   • The signed and finalized PDF is
     • Linked to the relevant Salesforce record via Jotform’s integration
     • Automatically sent to Dropbox through Jotform’s Dropbox or Jotform Sign integration
       
5. Everyone has what they need — no manual work required
   
   • Sales sees an up-to-date record in Salesforce.
   • Legal and operations teams can access the signed contract in Dropbox.
   • You’ve reduced manual uploads, downloads, and file-chasing emails to essentially zero.

You’re not just replacing one integration — you’re building a more resilient document workflow.

Now is the time to upgrade your workflow

Since the Dropbox for Salesforce integration has officially ended, teams that relied on it are now facing syncing issues, broken connections, and manual work. But you don’t need to settle for slower processes or temporary fixes.

By switching to a Jotform-based workflow, you can

• Keep Salesforce fully updated.
• Maintain your Dropbox storage system.
• Automate signatures, uploads, and record creation.
• Reduce manual steps to zero.

The integration may be gone, but your workflow doesn’t have to suffer. With Jotform’s ecosystem, you can build a more reliable, flexible, and long-term solution — starting today.