Cash App Pay FAQs

All your questions about Cash App Integration — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.

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  • What is Cash App, and how does it work?

    Cash App is a financial services platform that allows users to send, save, and invest money from their mobile devices. You can use Cash App to send money to friends and family and receive money from them. You can also take payments from clients and customers.

  • Is Cash App safe?

    Yes, Cash App is a secure platform. Cash App uses encryption and fraud detection technology to ensure that all transactions and information remain secure.

  • How do you integrate Cash App Pay with Jotform?

    To integrate Cash App with Jotform, open your form and choose Cash App under the Payments tab or integrate your form with Square and choose Cash App under Square’s alternative Payment Methods.

  • Do I need to have a paid Jotform account to use Cash App Pay?

    No, you can integrate Cash App into your forms without having to upgrade your Jotform account. Jotform’s free plan allows you to receive a limited number of payment submissions per month so you can start getting Cash App payments through your forms without a paid plan. If you would like to upgrade your Jotform account to get more payments, submissions, or storage, we offer a wide variety of plans for you to choose from. Check out our pricing options for more information.

  • Can I use Cash App Pay in my country?

    If you reside in the U.S. or U.K., you can use Cash App. For those using the Cash App integration through Square, you’ll only be able to use it in the U.S.

  • How do I sell products with Cash App Pay?

    To sell your products with Cash App, make sure that you add a Product List to your Jotform app store. From the My Forms page, click on My Apps. Hover over the app that you’d like to sell your products through and click Edit. Next, drag and drop the Product List element into your app. Then add your products and integrate with Cash App to start selling your products.

  • Will Jotform charge me for using Cash App Pay in my form?

    No, Jotform will not charge you for using a payment gateway in your form. However, your payment gateway most likely will charge fees on your transaction. These fees will vary according to which payment gateway you use. For example, Square charges a different fee rate than PayPal.

  • What’s the difference between Cash App and Venmo?

    Cash App and Venmo are both types of peer-to-peer (P2P) mobile payment apps. Both work in a similar way with standard money transfer fees and only a few minor differences. Venmo offers crypto investments while Cash App offers bitcoin and stock investment options. Venmo also has more of a social media influenced user interface, meaning you can choose who can see your payments.

  • How do I cancel/refund a payment?

    Currently you cannot process refunds via Jotform. However, you can process refunds directly from your Cash App account.