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Adding a Contact Form to Your Facebook Page

Adding a Contact Form to Your Facebook Page

Adding a contact form to your Facebook page is quick and easy with JotForm.

NOTE: Before you start, make sure your Facebook Page has at least 2000 fans. According to Facebook, "The Page Tabs feature is only available to Pages with 2000 or more fans, or Pages managed by whitelisted apps."

Sign up for JotForm so you can add forms to your Facebook Page.

How to Change the Tab Title 🔗

a. On your Facebook Page, click Settings in the upper right corner.

b. Click Edit Page in the left menu.

c. Click Settings on the Contact Us tab, and then click Edit Settings.

d. Afterward, type in your Custom Tab Name. You can also change the Custom Tab Image.

How to Change the Form on My Facebook Page 🔗

If you want to change the form, you can do so right on the tab/app page. If you are logged into your account, you should see a gear (settings) icon on the left. Just click it and select a form from the list.

How to Remove the Form on Facebook Page 🔗

1. Go to your Facebook Page Settings then Templates and Tabs

2. Look for the Contact Us tab (its default tab name) and turn it OFF then click the Save button to save the changes.

IMPORTANT: Facebook Tabs won't work on mobile. Facebook hasn't deployed this functionality yet. It should work as intended if you view it on a desktop.

There's a discussion on this page that will further explain Facebook's stand on this. This post came straight from the Facebook team, courtesy of a developer support engineer.

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  • dm.factocert

    Hi I tried My Level best to Implement on facebook page
    Didnt implemented Correctly

  • Harshita Jain

    Hello. This article shows how to add a cta button to a facebook page. But, I want to add one in a post. How do I do that?

  • JenDelR

    I am getting this error after step #6: This page does not have permission to install the custom tab.
    Please help.

  • Md. Kamrul Hasan

    I can't log in my account is +8801988150480.

  • Hashi Bul Hasan

    Additional:(that's my personal Facebook Account. I can't log into my account. It gives me lots of hurt. Please response me as early as possible.
    Here is my govt. issued photo id. Please give my id back. is my real account. If you are confused please check out my government id and back to my account as soon as possible. Thank you.).

    My account Has been disabled....How I Open my Personal account???���
    Give me solution plzzz
    I'm so worried of my fB Account:

    Check now please!


    2) +8801821170208 and

    3) +8801912360187.

    # How is it solution?

  • Paige

    Hi, When we set up the form on our facebook page, where do the submissions go? How do I find them all at the end of the competition? Thanks!

  • abdirahman10

    help me how can I do form pages

  • richvgna

    Is there anyway to share of embed the code into facebook directly to get around this 2000 limitation? I'm a small non-profit and one of the reasons we purchased was the ability to post to Facebook.

    I'm also having issues using mailchimp. I need to get these forms out......

  • sanieneuroxa

    What if i want to add two forms on a single page?

  • nolacreativestudio

    I followed these instructions and am still getting an error message stating that This page does not have permission to install tab. Has anyone found a solution?

  • jmtserene

    Hi, what is a whitelisted app? Any examples?

  • bzzwordltravelglobal

    help pls, i tried this but it says This page does not have permission to install the custom tab.

    what seems to be the problem?

  • Backup


  • Backup


  • Roton Roy

    Good article. All the points and steps are very clearly explained. It is very informative and interesting to read.

  • MonicaFeagin

    Difficult time..

  • mtrosen

    There isn't 2,000 possible customers in my entire operating region, it is unreasonable to expect me to have 2000 users before the tab will install. I just wasted 2 hours due to this site's neglect in providing that information in the beginning. This is small town U.S.A., Not some big metropolitan city. What a waste.

  • S_Sabatine

    You don't need 200 Plus fans
    I figured it out and posted it in the forums here:

  • Domonic

    Need help activating web paige

  • Farhad0171

    Please help me.

  • Mtr

    Excellent. I have one issue this form isn't accessible from mobile, appreciated if you fix this issue. Also not receiving email on user end

  • Abeigh

    I too am getting the "This page does not have permission to install the custom tab" error. If this issue was known to JotForm then it would perhaps have been a good idea to state somewhere that unless you have 2000 likes on your Facebook page you won't be able to add the form to it rather than letting people waste time making the form only for it to not work.

  • funcheon

    I have several times to tried to add a jot form tab to Facebook, but keep getting the following error message:

    "This page does not have permission to install the custom tab"


  • commedia

    I think that this function don't work correctly now in FB! Do you have solution? thank you

  • Verge

    When I try to embed a form to Facebook, I get an error message from Facebook
    "This page does not have permission to install the custom tab"
    This is confusing because I have embedded a jotform on another Facebook page with no issue.
    Facebook's instructions see incomplete and did not correct the issues either.

    Do you know how to correct this issue?

  • squeakycleanhouse2

    When I try to do this, the pop-up window tells me my Facebook page does not allow access to do this. How or where do I modify to allow this in my Facebook account? I have looked everywhere! Thx

  • Glen Lewis

    is there a way to remove the gear so people can only use the form that I put on there?

  • vsapiro

    I am trying to use my form in a FB ad. I was able to do it a few years ago, but now when I create an ad in FB it only seems to offer me to build a form in FB or choose among the forms previously created in FB.
    Is there a way to link my Jot form which I already added as a tab? Does FB no longer allows third party forms?

  • joseph Martin

    Kindly tell if there is any option to create a query form button on facebook.

  • Jalil safda

    My facebook id block plz unlocked it

  • Toni Johnstone

    Where does the completed form go when it is submitted, and is there a way that you can add a form to the inbox as we post missing and found pets and if we could get them to fill out a questionaire before we post for them it would be so much more efficient, Toni

  • Samar

    I tried to add 3 forms on my facebook page but it is not allowing me. Can i add 3 forms into 1 tab on Facebook or we are allowed to add only 1 form per page?

  • diva

    Información de mucha utilidad, muy buena!!

  • toleshed

    So how much does this all cost?

  • RyenDensmore

    I followed all these steps one by one and it says it's been added successfully but nothing shows up. Please advise.

  • Manar Etman

    is this app be showed on mobiles (ios , android ) ?

  • haniflcentre

    Hello, Can we add more than one form on facebook? how? Tjank you .

  • gflforms

    Hi, I cant get to my facebook page as when I click add to facebook it takes me to a facebook page like this;

  • Jhojo02

    i am having a hard to try submiting the form i made, is there any one who knows how to submit the form after the client for example has filled out the form we made?

  • mybackcracker

    I added the form and changed the name of contact us to FAQ.. It works fine on a desk top but does not show in mobile ... any ideas why

  • ram

    submit sucessfully, But how can i get the input data

  • jems rock

    Facebook Help Center visit here

  • Kar2017

    It's says added successfully but i cannot see it on my facebook page.

    please help me with this

  • m_brennan

    I am having the same issue as IBCBoilingbrook. I followed the steps and supposedly added the app to my page but I cannot find the app anywhere in my account. When I try to view the answer on the above thread, it doesn't load. Can you please advise what the issue may be?

  • IBCBolingbrook

    This is not working...i followed the steps perfectly, but keep getting the error when performing step 4 (jotform v4) :

    All of the Facebook Pages that you are an admin of have already had this App Tab installed.

    But when i log into my facebook page, and try to perform steps 5 and 6, I cannot see the jotform app anywhere and on my Facebook account, when i go to "Partner Apps and Services, it says "You haven't added any services to your Page yet."

    My facebook page URL:

  • fullcyclecreative

    I just did this, got a message that it successfully added to my page, but now when I go to my page, I get an error message that the page cannot be loaded. I can't remove it if I can't see it. It seems like it broke my page!

  • LS_Launch

    Can this registration be added to an event on my facebook page?

  • Press10

    I don't have anything under "services" for "apps", just "partner apps and services" and it's empty. When I went back to see if I missed a step, it no longer shows the page I added it to leading me to believe that's because I've already added it. I just don't know where to find the app on Facebook since it's not under "partner apps and services". Does that make sense?

  • Press10

    Once I go into Facebook, under apps and services, the jot form app isn't there. What did I miss?

  • Press10

    The add form to your Facebook page button is not working. Nothing happens at all when I click on it.