Form link not working on Facebook

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    Shelley Urban
    Asked on April 06, 2022 at 11:58 AM

    When I get to Step 4 - click the add to Facebook button. It's doesn't work. I've tried clicking all over that button and nothing happens. I don't understand what I'm doing wrong. please help

    This is a re-post of a comment on Adding a Contact Form to Your Facebook Page

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    Answered on April 06, 2022 at 02:40 PM

    Hi Shelley,

    May we know if you already reached 2,000 followers on your Facebook page?  it is Facebook's policy to have at least 2,000 fans or likes in order to add a contact form on your FB page. 

    Here is how to add a Contact Form to your FB page.

    After you have created your form in the Form Builder, follow these steps:

    • Click Publish in the top menu.
    • Click Platforms in the left menu.
    • Select Facebook.






    We will wait for your reply.

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    Answered on April 06, 2022 at 03:44 PM
    Yes, we have 2,028. I have one of my forms already linked but I wanted to connect our order form as people think its so hard to click on a provided link. 😊
    Shelley Urban
    Estoban Corporation
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    Answered on April 06, 2022 at 09:31 PM

    Hello Shelley,

    Thank you for contacting Jotform Support. Is the solution provided by my colleague working or do you need more assistance? 

    If you need further assistance, please let us know.

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    Answered on April 07, 2022 at 03:36 AM

    There are so many issues that we are facing here on lawn care form project in a responsive category kindly help me about it.
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    Answered on April 07, 2022 at 03:51 AM

    Hello eeys33684,

    Thank you for reaching out to Jotform Support. To avoid confusion with the original ticket, we will assist you through a separate ticket here shortly.

    Your understanding is greatly appreciated.

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    Shelley Urban 
    Answered on April 07, 2022 at 11:43 AM


    No, I replied and then you replied, and then somehow another customer was thread got intermingled. So I haven't gotten an answer to my reply

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    Answered on April 07, 2022 at 12:56 PM

    Hi Shelley,

    Thank you for getting back on us. We apologize for the inconvenience that you experienced. We checked your account to check the form you created and also want to clone to replicate the issue, however, we have seen other forms. May we know the URL of the specific form you are having issues with? Please click on the link to know Where to Find the URL of Your Forms.

    You may also consider removing the Facebook and re-add after. We are awaiting to your reply and looking forward on assisting you further.

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    Answered on April 07, 2022 at 02:25 PM

    here is the Forms address

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    Answered on April 07, 2022 at 03:51 PM

    Hello Shelley,

    Thank you for the added information for the form URL. May we have also a screenshot of the form being successfully added on your Facebook page? If you can provide a link to the Facebook page for us to check that would be a great help. Please click on the link to see How to Post Screenshot on Support Forum.

    We will wait for a response from you.

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    Answered on April 07, 2022 at 04:30 PM


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    Answered on April 07, 2022 at 05:51 PM

    Hi again Shelley,

    Got it now and let me confirm this to our support if there will be no problem to have two Jotform linked to a Facebook page. Since you have mentioned that the first form did not have a problem like on this second form. We will get back to you as soon as possible.

    We are asking for more time and understanding.

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    Answered on April 07, 2022 at 06:09 PM

    Hi Kris,

    Thanks, I don't mind waiting. :)

    I understand if it's not possible.

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    Answered on April 07, 2022 at 06:22 PM

    Hello ChimScan,

    If you would like to add multiple forms to a single Facebook page, you can use an additional App. For example, you can try with a 'Static HTML: iframe tabs' App. Kindly follow the next guide to find out the step by step instructions: Adding Form to Facebook (Custom iFrame App)

    Do let us know if you have further queries.

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    Answered on April 27, 2022 at 03:55 AM

    Hello, thank you for such informative answers. I was looking for this information for my online casino NJ site Now I can add the Form to Facebook. Your screenshots will help me a lot.