JotForm User Guide / Form Emails /

How to Strip Payment Labels and Separate Payment Info on Email Alerts

How to Strip Payment Labels and Separate Payment Info on Email Alerts

You can now strip the payment labels in email notification by adding payment suffix in the payment field tag. This way you can freely separate each payment info without its labels. This is useful if you're going to create a custom email message with the tags.

Payment suffix available are:


If you're using Stripe payment tool, you can get the customer ID separately using customerid field tag.


If your payment field tag is {myProducts}, simply insert the suffix separated by a colon ":". So if you're going to display only the product total, it becomes {myProducts:total}. Likewise, if you want to display only the Paypal transaction ID the tag will be {myProducts:transactionid}.

Field tags can be found in your form notification, you can simply get it under the "Form Fields" drop down list shown in the text editor. Please see screenshot below:

Here's an example result with and without payment information labels.



You can also construct a custom letter with the tags, example:

If you have difficulties understanding the guide, feel free to post a comment below.

Send Comment


  • ScienceActionClub

    I was able to remove the total but is it possible to also remove the "amount" from each product so that it does not show a cost at all?

  • cvfarm

    I understand what is being said here, but on my Autoresponder form table, I do not see Product listed, although the products appear in my test email. So I'm not sure how to edit Products if I cannot find them.

  • kingproforma

    Sorry this is not what I meant at all. I am trying to see where the code is stored to remove the {otherGiveaway:Total}. I can get to the template but cannot find where this tag is stored so that I can remove it.

  • cpinc

    How to separate transaction id field for and Braintree
    {myProducts:transactionid} does not work

  • enerjoust

    Here is my form:
    I only want my emails to show name of their selection (radio button), not the drop down menu options.
    This is the thang: {giftCertificate}
    what should I put after the colon, so that I only get the selected product in my email?

  • agrupa

    I have this working on my form; however, is there a way to get a separator between products. When using the the standard {myproducts} there is a bullet point in front of each product. When you stripe it, it removes the bullet points. I thought I could fix it by using *{myproducts:product} but that will only put a bullet point in front of the first item.

  • hickselem

    The total field lists the total as shown in this example: 36.3 instead of 36.30. How do I get it to show the "0"?

  • youthencounter

    I'm trying to use these on a PayPal donation field. The information here is incorrect.

    amount = price
    firstname = ? (I've tried firstname, cc_firstname, and first)
    lastname = ? (same as above)
    addr = addr_line1, and addr_line2 (addr did not work)
    zip = postal (zip did not work)

    Any help?

  • youthencounter

    It'd be nice if this feature were available on other multi-item objects as well, like Address and Full Name.


    Can this be done in the 'Purchase Order' payments section too. There are no Name and address etc in this just {myProducts1}.

    How do I get the field tags within this.

    Kind regards,