Free NPS Survey Tool

Collect important feedback via Jotform’s easy-to-use Net Promoter Score (NPS) survey builder and get responses from any device. Jotform Mobile Forms let you share contactless NPS surveys that users can fill out on the go — even with no internet connection. Gain valuable information from customers, and organize responses in one centralized place.


NPS Survey Tool Templates

Create your NPS survey in just a few clicks with Jotform’s ready-made templates. Choose one that works best for you and customize it to match your unique branding. NPS reporting and tracking just got a lot easier.

NPS Survey

NPS Survey

Event Feedback Form

Event Feedback Form

New Product Survey

New Product Survey

Make Giving Feedback Fun

With Jotform’s drag-and-drop form builder, it’s easy to create online surveys and send them out to your customers to learn how likely they are to recommend your products and services to others. Ask the right question to identify passive, promoter, and detractor customers. Display one question at a time or skip irrelevant questions using conditional logic — the customization options are endless.

Create your Survey

Create NPS surveys
that work for you

Customize your form, add a custom logo, change the colors and fonts, and more. Translate your forms into different languages and let your users save surveys to continue later. You can also embed your survey form in your website or share it via email or a scannable QR code.

Create your Survey
Create NPS surveys that work for you

Build stronger customer relationships

Establish stronger customer relationships by personalizing your survey thank-you messages according to users’ rating scores. Use conditional logic to change your messages according to specific form-field values.

Create your Survey
Build stronger customer relationships

Convenient integrations

You can immediately connect your survey data to your other tools using our 100+ integrations. Whether you’re using email marketing tools, tables, or storage platforms, you’ve got options.

Convenient integrations mobile image
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Organize customer feedback
to get an edge

Improve your products and services by managing and analyzing feedback and NPS scores with Jotform Tables. Share the feedback and collaborate with your team to make your services or products even better. You can also organize and filter data into separate tabs — creating an easy and intuitive workflow for your team.

Create your Survey
Organize customer feedback to get an edge

Use built-in reports to get actionable results

Get a more holistic understanding of where your users are located, when they completed your form, and what device they used with Form Analytics. You can also turn your form’s submission data into professional-looking visual reports with Jotform Report Builder.

Create your Survey
Use built-in reports to get actionable results

“Very easy to use”

We utilize Jotform for many different purposes, from calculating NPS to Marketing leads, and it is a great tool to create forms very easy to use even the forms with complicated logic. I would highly recommend Jotform.

Salman Hamid,

Product Manager, Pearson

Learn more about NPS tool:

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  • What is an NPS tool?

    Net Promoter Score (NPS) is an indicator of how likely your customers are to recommend your services or products. NPS tools measure NPS through surveys or other software.

  • What are promoters, passives, and detractors in relation to NPS?

    Promoters are customers who scored favorable NPS results — a 9 or 10. Promoters are most likely to advocate for your brand or product. Passives are customers that scored around a 7 or 8 — rating your product or brand well, but not above and beyond. And last, detractors are customers who have scored anything below a 6. These types of customers usually have had a negative experience or outlook on your company. Detractors aren’t afraid to rate your brand or product poorly and should be approached with understanding and caution.

  • How many questions should an NPS survey have?

    An NPS survey can be as short as one question: “On a scale of 1–10, how likely are you to recommend our product or service?” But you can also include follow-up questions to get more detailed feedback on a customer’s ratings.

  • How do I create an online survey?

    Creating an online survey is easy with Jotform. Just log in to your Jotform account and click Create Form. Browse form templates or start from scratch. Use Jotform’s drag-and-drop builder to add questions to your survey and customize it to match your brand. You can even use conditional logic to tailor each respondent’s experience according to their responses. Then simply share your survey via a link or QR code or by embedding it in your website.

  • What are popular NPS survey questions?

    • How would you rate your overall satisfaction with our service?
    • How likely are you to recommend our service to someone else?
    • What could we have done better?
    • How useful did you find our product?
    • Rank the following products or services in order of preference.
  • Which is the best survey tool?

    Jotform is one of the best survey tools around. With over 25 million users, 10,000+ form templates, hundreds of themes, and customizable widgets to choose from, Jotform makes it easy to build and design online forms and create surveys.

  • How do you write a survey report?

    With Jotform Report Builder, you can easily turn survey results into graphs and reports. In one click, you can convert submissions into customizable visual reports that you can share with your team or clients.