How to Change Thank You Message Using Conditional Logic

August 16, 2022

One of the things you can do with conditional logic is to change the Thank You Message based on the answer or combination of answers in your form. Instead of the static text, you can use this feature to display personalize messages upon submission.

Here are the steps to setting up different thank you message with conditional logic:

  1. In the Form Builder, go to the Settings tab.
  2. Click Conditions on the left.
  3. Choose Change Thank You Page from the list.
jotform-conditions-change-thank-you-page
  1. Now, set your criteria for displaying a custom message upon submission. Here’s an example using a Number element:
jotform-conditions-change-thank-you-page-number-element

As mentioned above, you could also set the form to display a custom message based on a combination of answers from multiple fields. Below is an example of this using the Number and Dropdown elements:

jotform-conditions-change-thank-you-page-multiple-rules

Click the Plus icon of the right side of the first If Rule to add more rules into your conditional logic. Click the Minus icon to delete it.

When adding multiple If Rules, you can set the condition to display the custom message if All or Any of the If Rules are met.

That’s jus the basics of the Change Thank You Page condition. If you have questions, please let us know if the comments box below or reach us by creating a new support ticket.

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