JotForm User Guide / Advanced Features /

How to get a console report from most common browsers?

How to get a console report from most common browsers?

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chrome-based web browsers:

1) While the error shows in your Browser, press CTRL+Shift+J (if you're on Windows computer) or CMD+Option+J (if you're on Mac) on your keyboard.

2) A window like this one will open:



Mozilla Firefox and Firefox-based web browsers:

1) While the error shows in your browser, press CTRL+Shift+K (if you're on Windows computer) or CMD+Option+K (if you're on Mac) on your keyboard.

2) A window like this one will open:



Safari:

1) First check if the "Show Developer menu" is checked under Safari's preferences:


2) While the error shows in your Browser, press CMD+Option+C on your keyboard and a window like this one will open:



Internet Explorer:

1) Press F12 on your keyboard while the Internet explorer is opened and error is showing.

2) A window like this one will open:


3) Make sure that the Console tab is selected and take a screenshot of the window.


Send us the screenshot through the related thread by following How to Post Screenshots to Our Support System guide.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support: https://www.jotform.com/contact/

Send Comment

2 Comments...

  • dsbw50

    For Zahra...
    Some messages have been moved to the Issues panel.
    View issues
    jquery-migrate.min.j…2&time=1615746809:2 JQMIGRATE: Migrate is installed, version 3.3.2
    (index):268 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://go.microsoft.com/fwlink/?linkid=2048113
    oembed.jotform.com/2…secret=qIyUyzjw8t:1 Blocked form submission to 'https://oembed.jotform.com/submit.php' because the form's frame is sandboxed and the 'allow-forms' permission is not set.

  • dv43admin

    What about IE?