How to Login With the Recovery Codes (2FA)

April 24, 2024

You are provided with the Recovery Codes upon activating the Two-factor authentication for your Jotform account. If you have lost access to your mobile device, the codes will help you regain access to your account quickly and easily.

  1. Click the Login menu on Jotform’s website.
Jotform Login menu
  1. Log in with your username/email and password.
Jotform's Sign in window
  1. Since your 2FA code is unavailable, click the See other methods.
See other methods option in Jotform's login authentication with 2FA
  1. Choose the Use your recovery codes option.
User your recovery codes option in Jotform's other login methods
  1. Enter one of your recovery codes, and click the Verify button. You should be logged in after this.
Recovery Code box in Jotform's login window for 2FA verification

If you check your Two-factor authentication settings, you should see the number of recovery codes decreased from its original, which is 9.

Jotform's Security page showing the Two-factor authentication settings
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