
1
Paste a customer review
Copy the feedback you want to reply to. Add your business name if you want it included, and leave out private customer details.
Start with a draft based on what your customer actually wrote. Acknowledge a compliment, address a concern, or recognize both sides of a mixed review without starting from a blank page.

Choose a tone that suits the conversation. Thank a happy customer warmly, keep a response brief, or take an empathetic approach to a complaint. Review the wording to make sure it sounds like you.

Three editable options give you a starting point, not a script you have to follow. Add accurate context, remove anything that does not fit, and copy the version you are ready to share.

An AI review response generator drafts replies to customer feedback. Paste a review, optionally add your business name, and choose the sentiment and tone. Jotform generates three options you can edit and copy.