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How Can I Cancel My PayPal Subscription?

How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, you can follow the next steps to quickly cancel your subscription:

1. Login to your Paypal Account
2. Find the reference to the latest payment you have made to JotForm
3. Once found, click the subscription number for that transaction
4. Now click on the "Cancel Subscription" button and that is it.

You can also visit ​this page​ for more detailed information on how to cancel a Paypal subscription.

If you have any question's or issues doing so, do let us know in the comments bellow and we will be happy to assist you in resolving everything as per your preferences.

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  • rsmevn

    JotForm....What is the name I can find on my credit card after making payment to you? I made a payment of $ that you? Please let me know. Rosemary Everson

  • visioneyeinstitute

    I followed your directions above but keep getting a "Fatal Error" I'm hoping this is because the subscription is already cancelled.

  • Astoly

    Thank you.

    The latest payment was withdrawn on 3/12/17. I have cancelled my subscription for the future.
    But is it possible to refund the money as I will not be using Jotform for the next year?

    Thank you, Anna

  • Jeanny

    How can I delete my account?

  • Kiralie Allan

    Hi I think I have confused the situation as it wasn't very clear, I have now subscribed to the $114 membership deal, I payed with the new PayPal account. But yes I still need to make sure the next payment in December n2018 comes from the new PayPal. What do I do as I have already paid?


  • drbrokenhosue

    It is taking off a credit card and not paypal. Robert Thomas 10/2017

  • ncirco

    I would like to cancel my subscription and it is not paid by PayPal? Please advise

  • mr g n pickles

    i wish to cancel my subsciption i did say so at the time

  • Kristine Smart

    I am done with the use of Paypal. I should've never had it in first place. It is unnecessary and just another greedy ex. of corporate.
    Thank you.
    Cash & debit payments are the only options for my husband and I.

  • Maggie

    I sporadically use my paypal account, I'm not a frequent user. I was looking at my credit card statement last night and I have $14.99 charge from Paypal Pro but I did not ever start a Pro account? I would like this charge removed and make sure my account is a regular, no fee account. Please advise, I signed into my account and could not find anything with regards to a Pro account.

  • sfmensadotorg

    It would be nice to have a link to the Knowledge Base article when we need to cancel the subscription manually. I was charged for an extra month because of the lack of info about how to cancel my PayPal recurring subscription. Not cool.

  • cameronfisher

    I was charged for a year on Sept. 20th for a subscription I would like to cancel. Please advise.

  • williamsreg


    I would like to cancel my subscription to JOTFORM.

    Our company is migrating from Adobe FORMSCENTRAL and we tried and tried to use JOTFORM to customize our forms but unfortunately we are on the eve of the deadline and I cannot get the forms the way we want it to be. Simple things like making changes to font, I've 2-3 emails and none of the solutions work. It may have something to do with the fact we imported the forms from FORMSCENTRAL, I don't know and obviously your tech support team doesn't know either. They are sending out instructions but I wonder if they really read the question in the first place.

    Anyways, JOTFORM is not a bad tool but simply is too frustrating to use. Your forms "designer" is another frustrating and time consuming tool that still hasn't allowed me to change fonts.

    Please let me know whether you are able to refund my subscription which is paid up for one year. I don't mind paying for this month but beyond that I would like a refund please.