JotForm User Guide / Billing /

How Can I Cancel My PayPal Subscription?

How Can I Cancel My PayPal Subscription?

If you are trying to cancel the subscription that you created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will get canceled manually. But you want to cancel it right away; you can follow the next steps to cancel your subscription quickly:

1. Log in to your Paypal Account
2. Find the reference to the latest payment you have made to JotForm
3. Once found, click the subscription number for that transaction
4. Now click on the "Cancel Subscription" button, and that is it.

You can also visit ​this page​ for more detailed information on how to cancel a Paypal subscription.

If you have any questions or issues doing so, do let us know in the comments below, and we will be happy to assist you in resolving everything as per your preferences.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
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  • Nazia Parveen

    I need to cancel it forever plz

  • Nazia Parveen

    I need to cancel my order and need to money back

  • prestigeresearchgh

    I want to deactivate autorenewal payment on my pay pal account.

  • parker567098

    I have canceled my subscription so I should be expecting my money back to my paypal account?

  • Bonni Sandy

    I need to cancel, to re enter in a different account.

  • Merdene Washington

    I am a senior I do not want to have a paypal account ever. I dont know how to cancel

  • Merdene Washington

    I am a senior I do not want to have a paypal account ever

  • Heather Williams

    I was scammed

  • Chris

    I have a subcription for 29,95€ per week I find it to much and It has to be 4,75€ every week.

    I was scammed.

    Can I cancel it forever?!

    Thanks in Advance

  • johablrossy

    Oh interesting i was wondering if i should do it from paypal or from the web page

  • Ismsil

    If I cancelled my subscription, will I still be able to access the forms and all the submissions?

    My subscription already automatically renewed on 29/01/2020.

  • abrichards

    I want to cancel my paypal subscription so that I can switch to a different form of payment. However I am currently on an old $45/year pricing plan. If I cancel my paypal subscription and switch to a credit card, will I have to upgrade to one of the current pricing plans?

  • Kim Stuard

    We work seasonally and have been charged the past two months, in which we didn't use jotform at all. I'm wondering if we can receive a refund for December and January. We will be looking to resume again soon, but are not operating right now. Thank you for your help!

  • robintbailey

    I need to have you reverse the PayPal charge that went through early this morning. I would like to upgrade, but use a different method of payment.

  • animalquest

    hello, I just cancelled through paypal as I was advised to do by your customer service and I signed up again using the New Years discount. When will I get my refund for the year I just paid in full at the end of November?

  • Alvarez_Daniel

    I have cancel my subscription paypal ID I-2H0S5C1DDH0D can you process the refund for the Bronze monthly plan?

  • Alvarez_Daniel

    I have downloaded my submissions and cancel the suscription on paypal ID I-FXKY73P68LUL.
    Can you process the refund?

  • graymadylen

    Please verify to that my subscription is confirmed cancelled. It shows in my paypal that it was I just want to be SURE!

  • signaturewindow

    Okay, I have canceled this subscription. Now, how do I get a refund?

  • Terry Williams

    I want to downgrade from silver to bronze. What happens to my data and my customer's link to my data if I close this account and open an entirely new one. I am in the midst of a big campaign and I don't need any interruptions for potential clients/ business. PLEASE ADVISE. IS THERE A PHONE SUPPORT SERVICE AVAILABLE????

  • Bhaplicativos

    Cancelamento efetuado. Favor fazer o downgrade para a conta e liberar e reembolso do pagamento feito em 10/09/2019.
    Vou aguardar as atualizações para retornar ao plano Bronze.
    Precisa atualizar as instruções do PayPal "Última atualização: 16 de agosto de 2016"

  • terrencemoe1205

    Done. THank you so much

  • pshmker

    Looks like your instructions need a little updating, PayPal has changed their site a bit.

  • suzettepatriceevents

    Please cancel as I have been double registered.

  • Abidemi12345

    I cancelled my bronze account and was shown that it had been cancelled yet I got debited $19.. this is outright scam
    please I need a refund

  • Christine Rohrman

    I have canceled my bronze account. I was paying for silver and bronze starting in December. Please refund 5 months of the bronze monthly payment of $19.00.

    Dec - I-FYP7DTAEE8J3 (refunded already)
    Jan- 8PH29751367198320
    Feb- 2N027861CT463042X
    March- 70F99406XT928894D
    April- 5YL97441JD184335A

  • Mikensu

    Please refund my account

  • FashionProjectLIVE

    Ive been told to cancel my bronze payment account as I already have a silver account but my paypal only has the ID for the bronze and Im worried cancelling it will make me lose my forms. Please can I get some help.

  • Pretty

    Hi ,

    This is Pretty from had been cancelled our previous Bronze subscription by PayPal .How could I apply the refund that is paid for Jan and Feb totally $38 。
    Our PayPal account is you please let you billing team to send us the refund ?
    Hope to get your reply soon

  • Bob Hargin

    Cancel my paypal account asap

  • Cassyah

    Cancelei no site da PayPal.

  • helenmarshall

    Not happy same problem and not refunded

  • steidl

    When a "paid account" is cancelled to be a temporary "free account" to fix an incorrect subscription charge, what happens with the forms? Are the forms guaranteed and saved? What if there were a large number of forms and features that were used in a gold account. Does the free account erase excess data that is beyond the free account? What is the risk of losing data? If there was a problem, do you guarantee that a tech would retrieve lost data and that this would be handled immediately?

  • Rodney Lee Volkmar

    whatever it is you just billed me 190.00 for cancel it please I don't has that kinda extra money anymore


    Dear Sir/Madam
    I had taken the bronze package for Jotform. I wanted to downgrade to free for the month of December and did so through Jotform and PayPal. However, I have received an email stating that I have been charged for the month of December. Please guide me on how to cancel the subscription, and give the refund for the month of December.

    Best regards

  • OSKRace

    I have just again tried to cancel my Silver subscription to free. I don't know if this has been successful or not. I have no money left in the account, so if you do not stop charging me, the account will go into overdraft and I will then charge your company the legal fees required.

  • Stephanie Afonso

    Hi, how can I add a new PayPal account to my subscription and remove the existing PayPal account linked? Please send me a detailed email. As the email I received before was not very informative.

    Thank you,

  • StijlC




  • NextDayNutrition

    there is no option on my pay pal to cancel my subscription. I upgraded my plan and now need to cancel the lower option I previous had.

  • marybeth tkach

    S-3FK71206VJ627004V please cancel this subscription.

  • ECVP

    Dear Sir/Madam
    I didn't managed to cancel my subscription on time throught Paypal and I received a notification now that next month's amount is already charged. I just cancel it and I would like to get the refund.
    Best regards

  • urbanauts

    Thank you - I canceled my account.
    Best regards, URBANAUTS

  • prideofpcband

    I completed the steps. Please check it for me. I want to be sure it worked like we thought.

  • wjkipp

    I have canceled the subscription. Please update my forms... Customers are waiting

  • dignity14

    I want to downgrade to a lower package NOT a free one. Cancelling my subscription for which i paid $99 this morning and signing up for a new plan means i have to pay AGAIN for the new plan. How can I avoid having to pay twice in the same period?

  • dignity14

    I want to downgrade to a lower package NOT

  • nplcampania_napoli

    Kind Kevin,
    thank you for your quick reply.
    Can you tell me in which section can I read that I have received my sum paid with Pay Pall?
    Can you confirm that my credit card payment went well and my subscription is confirmed?
    I would not lose my data ...
    Thanks for your reply, kind regards


  • valerie lindahl

    I do not authorize any use of paypal I have tried to cancel and even thought that I deleted my account however I am getting emails stating that i am going to be charged for items that were never ordered by me.

  • Frank Bennett

    I will cancel my subscription to PayPal if no one can give a straight answer why am I being bill monthly for $9.99 I do not have a business account. Frank Bennett

  • visioneyeinstitute

    I followed your directions above but keep getting a "Fatal Error" I'm hoping this is because the subscription is already cancelled.