How to Check Invoices

November 29, 2021

  1. Hover on your avatar and then click your Settings to access your My Account page.
open-account-settings
  1. Go to the Billing tab (or Upgrade tab if you don’t have an active subscription).
  2. Scroll down a bit and you should be able to see the Invoices section.
  3. Click on the View link on each invoice to see their details.
myaccount-billing-invoices

For credit card payments, we use Stripe, and Jotform generates the invoices. Stripe also sends a separate receipt to your account email. 

For PayPal payments, the invoices get generated by Jotform, but at the same time, PayPal sends a separate receipt of the payment.

We also use FastSpring for Credit Card and Paypal payments. FastSpring generates the invoice for your payment. 

Additional Information:

  • VAT ID number is added upon request if the initial payment/invoice does not have it. 
  • If you get charged, but cannot see the invoices, please contact us at our support forum for assistance. 

If you have any trouble accessing the billing page, please post a comment in the comment box below or head over to our support forum.

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Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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