Steps to check and get your invoices:
1. Click on your profile image and then click your username to access your My Account page.
2. Click the Billing tab. If you’ve downgraded to free, you’ll see an Upgrade tab, click it.
3. Scroll down a bit in the billing tab, and you should be able to see the Invoices section. Click on View to reveal your list of invoices.
4. Click on the “view” link on each invoice to see their details.
For credit card payments, we use Stripe, and Jotform generates the invoices. Stripe also sends a separate receipt to your account email.
For Paypal payments, the invoices get generated by Jotform, but at the same time, Paypal sends a separate receipt of the payment.
For Purchase Order, Wire Transfer or Check, we use BlueSnap as our payment processor. The invoices are sent to the billing email once the payment is cleared. If it is not available in the Invoices section, please contact us at our support forum.
We also use FastSpring for Credit Card and Paypal payments. FastSpring generates the invoice for your payment.
***VAT ID number is added upon request if the initial payment/invoice does not have it.
***If you get charged, but cannot see the invoices, please contact us at our support forum for assistance.
If you have any trouble accessing the billing page, please post a comment in the comment box below or head over to our support forum.