Перевищенн використовуваного простору

Якщо у мене є лише 3 форми і всі відповіді на форми були видалені.

Чому у моєму профілі вказно що використовуваний простір перевищує ліміт?

Чому я не можу користуватися своїми формами, ажде я не порушую умови безкоштовного пакету.

Hi Primasteps,

Thanks for reaching out to Jotform Support. Unfortunately, our Ukrainian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Ukrainian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and it appears that there are no submissions on it. But there are deleted submissions on trash entries. I'm sorry you're having difficulties with this. Can you try to purge your deleted submissions? Rest assured, I’m here to help. You can Purge your deleted entries. Let me show you how:

• On the Jotform Tables page, under the Form tab, click on the Three Dots icon.
• In the dropdown list, click on Trashed Entries.
• In the window that comes up on the right side of the page, choose the Deleted Submission.
• Click on Delete Forever and that's it.

Give it a try and reach out again if you have any other questions.

Hello Waqas.

Thank you very much.

I did all the steps according to your instruction. It was worked.

But still I can not use the existing Forms.

Hi Primasteps,

Thanks for getting back to us. I'm sorry you're having difficulties with this. Your account status was over limit due to exceeding the allocated upload space. I've activated your account again. I've gone ahead and cleared your form caches as an additional aid.

Give it a try and reach out again if you have any other questions.

Thanks a lot Waqas.