# Jotform AI Agents vs. Salesforce Chat # Jotform AI Agents vs. Salesforce Chat ## More Value Than Salesforce Chat. Intelligent Agents. Real Results. Salesforce Chat is retiring, but that doesn’t mean you need to start over. Skip the complex setup and costly add-ons. **Jotform AI Agents** deliver **24-7 automated support**, **seamless integrations**, and **instant setup** without requiring a Salesforce admin or migration. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ## Salesforce Legacy Chat Ends in 2026 **Why switch now?** Salesforce will officially retire its Legacy Chat products in early 2026, requiring all users to migrate to Enhanced Chat. But many Salesforce users are hesitant to migrate because: Migration requires **manual rebuilding** of existing workflows and UI components. **Enhanced Chat requires pairing with Agentforce** for true 24/7 automation, increasing costs. Ongoing **maintenance and updates** can be complex for non-technical teams. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ## FEATURES | FEATURES | ![Image 1: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) | Salesforce Chat | | --- | --- | --- | | Live, Real-Time Chat | ![Image 2: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) YES | Salesforce Chat YES | | AI-Powered Responses | ![Image 3: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) YES | Salesforce Chat | | Salesforce Record Manipulation | ![Image 4: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/salesforce-agent/features/salesforce-actions/) | Salesforce Chat YES | | Knowledge Base Integration | ![Image 5: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/salesforce-agent/features/train-with-salesforce/)(docs, links, Q&As and Salesforce Knowledge Articles) | Salesforce Chat Manual**Agents can manually search for Salesforce Knowledge Articles during chat | | Experience Cloud Integration | ![Image 6: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/help/how-to-add-the-jotform-ai-chatbot-to-your-salesforce-experience-cloud-site/) | Salesforce Chat YES | | Human Escalation | ![Image 7: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/live-chat/) | Salesforce Chat YES | | Omnichannel Support | ![Image 8: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/multi-channel-support/) | Salesforce Chat Web Chat only | | Chatbot Customization | ![Image 9: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/chatbot/) | Salesforce Chat YES | | Multi-language support | ![Image 10: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/translations/) | Salesforce Chat YES | | Easy to Setup | ![Image 11: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/get-started/) | Salesforce Chat *Advanced setup and Salesforce expertise required | | Maintenance & Updates | ![Image 12: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) Active | Salesforce Chat Will retire on February 14, 2026 | | 24/7 Availability | ![Image 13: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) YES | Salesforce Chat | | Form Connection | ![Image 14: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/create-from-a-form/) | Salesforce Chat YES*Through Salesforce Surveys | | Voice Support | ![Image 15: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/voice-agent/) | Salesforce Chat | | AI Agent Templates | ![Image 16: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [7,000+](https://www.jotform.com/agent-templates/) | Salesforce Chat | | Collect Payment | ![Image 17: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/collect-payment/) | Salesforce Chat | | Integrations | ![Image 18: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [7+](https://www.jotform.com/ai/agents/features/integrations/) | Salesforce Chat Requires custom development | | Actions | ![Image 19: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/ai-actions/) | Salesforce Chat via Einstein Bots | | Tools | ![Image 20: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [YES](https://www.jotform.com/ai/agents/features/tools/) | Salesforce Chat Limited | | Multiple Users | ![Image 21: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) Available on [Enterprise](https://www.jotform.com/ai/agents/features/multiple-users/) | Salesforce Chat Available | | White Labeling | ![Image 22: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) Available on [Enterprise](https://www.jotform.com/ai/agents/features/white-labeling/) | Salesforce Chat Available | | Single Sign On (SSO) | ![Image 23: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) Available on [Enterprise](https://www.jotform.com/ai/agents/features/single-sign-on/) | Salesforce Chat Available | | GDPR Compliance | ![Image 24: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [Available](https://www.jotform.com/ai/agents/features/gdpr-compliance/) | Salesforce Chat Available | | PCI Compliance | ![Image 25: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [Available](https://www.jotform.com/ai/agents/features/pci-compliance/) | Salesforce Chat | | Two Factor Authentication (2FA) | ![Image 26: Jotform Logo](https://cdn.jotfor.ms/p/ai-agents/assets/img-min/comparison/jf-logo.svg) [Available](https://www.jotform.com/ai/agents/features/ai-agents-two-factor-authentication/) | Salesforce Chat Available | | [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) | If you see any incorrect, incomplete or inaccurate information, please request correction by filling out the form below. [Request Correction](https://form.jotform.com/211112788657965?siteUrl=https://www.jotform.com/ai/agents/vs/salesforce-chat/) ## Trusted by the world’s best teams ![Image 27: Opera Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/opera.svg)![Image 28: Redbull Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/redbull.svg)![Image 29: Flinders Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/flinders.svg)![Image 30: Netflix Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/netflix.svg)![Image 31: Zoopla Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/zoopla.svg)![Image 32: NHS Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/nhs.svg)![Image 33: Deliverex Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/deliverex.svg)![Image 34: Ford Logo](https://cdn.jotfor.ms/assets/img/landing/brand-section/ford.svg) ![Image 35: Switch effortlessly](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2ZlYXR1cmUtMS5wbmc/dj0x/feature-1.png?w=40&t=1) ### Switch effortlessly Get started instantly, no Salesforce admin, no rebuild, no downtime. Jotform AI Agents work out of the box, letting you launch automated customer support in minutes. Simply connect your form or upload your content, and your AI Agent is ready to chat. ![Image 36: 24-7 support without added cost](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2ZlYXR1cmUtMi5wbmc/dj0x/feature-2.png?w=40&t=1) ### 24-7 support without added cost Jotform AI Agents never sleep. Deliver instant, always-on support without pairing or expensive add-ons. From answering FAQs to qualifying leads, your AI Agent works around the clock at a fraction of Salesforce’s cost. ![Image 37: Integrated AI workflows](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2ZlYXR1cmUtMy5wbmc/dj0x/feature-3.png?w=40&t=1) ### Integrated AI workflows Turn conversations into submissions, approvals, and follow-ups with Jotform’s connected ecosystem. Every chat response can trigger a form, send an approval, or automatically store data, all without requiring external tools. ## Benefits of Jotform AI Agents ![Image 38: Multi-agent management](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2JlbmVmaXQtMS5wbmc=/benefit-1.png?w=40&t=1) ### Multi-agent management Manage multiple AI Agents for different departments, each trained on specific data and tone. Perfect for support, sales, and internal operations, all within one dashboard. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ![Image 39: Data privacy & security](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2JlbmVmaXQtMi5wbmc=/benefit-2.png?w=40&t=1) ### Data privacy & security Jotform AI Agents don’t just respond to messages; they streamline operations by automating workflows, processing requests, and assisting customers in real time. Businesses can reduce manual tasks and enhance efficiency with AI-driven actions tailored to their needs. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ![Image 40: Multi-language support](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2JlbmVmaXQtMy5wbmc=/benefit-3.png?w=40&t=1) ### Multi-language support Serve global customers automatically. Jotform AI Agents can understand and respond in multiple languages, providing localized support without the need for manual translation. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ![Image 41: Different integration options next to an upload area component](https://cdn.jotfor.ms/image/r/aHR0cHM6Ly9jZG4uam90Zm9yLm1zL3AvYWktYWdlbnRzL2Fzc2V0cy9pbWctbWluL2NvbXBhcmlzb24vc2FsZXNmb3JjZS1jaGF0L2JlbmVmaXQtNC5wbmc=/benefit-4.png?w=40&t=1) ### Built-in analytics Monitor performance with real-time conversation dashboards showing chat volume, response quality, and resolution rates. Use insights to improve your AI Agent’s accuracy and efficiency continually. [Build Your Chatbot in Minutes!](https://www.jotform.com/workspace/new?assetCreationType=ai-agent) ## FAQ * ### What is happening to Salesforce Chat? Salesforce announced it’s **retiring its legacy Chat product** and encouraging users to move to **Enhanced Chat**. The new version requires additional setup, configuration, and often pairing with **Agentforce** for full automation. Many users are now looking for simpler, cost-effective alternatives such as **Jotform AI Agents**. * ### Why choose Jotform AI Agents over Salesforce Chat? **Jotform AI Agents** offer an **instant, no-code setup**, **24-7 automated support**, and **built-in AI workflows** that connect directly with your forms, approvals, and data tables. Unlike Salesforce Chat, you don’t need developers, admins, or expensive add-ons to get started. * ### Do I need technical skills to set up Jotform AI Agents? No. Jotform AI Agents are built for **non-technical users**. You can create, train, and launch an AI Agent in minutes. Simply connect your form, upload documents, or add website links, and your agent is ready to chat. * ### Can Jotform AI Agents really replace Salesforce Chat? Yes. Jotform AI Agents can **answer customer questions**, **qualify leads**, **collect form submissions**, and even **trigger automated workflows**. It’s an all-in-one replacement for Salesforce Chat that’s easier to use, faster to deploy, and more affordable to maintain. * ### How does Jotform AI Agents handle 24-7 support? Your AI Agent is always active — there’s **no need for live agents or paid add-ons** like Agentforce. It responds instantly, handles FAQs and form submissions, and keeps your support running around the clock. * ### Can I train Jotform AI Agents with my own data? Yes. You can **upload your FAQs, help docs, or website content** so your AI Agent speaks in your brand’s voice and provides accurate answers. Training takes just minutes and can be updated at any time. * ### Is Jotform AI Agents secure? Absolutely. Jotform uses **enterprise-grade security**, **encryption**, and **GDPR compliance** to protect your data and customer interactions. It’s the same secure infrastructure trusted by millions of Jotform users worldwide. * ### How much does Jotform AI Agents cost? Jotform AI Agents start with a **free plan**, and paid options are **usage-based and affordable**. There are no hidden fees or license bundles — you only pay for what you use. View More