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How to Remove Your Email Address from Bounce List

How to Remove Your Email Address from Bounce List

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

If you notice that notifications are not coming through, your email address might be in our bounce list. You can remove the email yourself by following these steps:

1. First, make sure you're logged in. Click the AVATAR icon at the top right, then click the GEAR icon.

2. Go to  SETTINGS > BOUNCE LIST and enter the email address you want to check.

3. If you find out that your email address is in the bounce list, just click the REMOVE button.

That's it! You should now receive emails when someone submits your form.

If your email addresses are being constantly added to our bounce list, our best recommendation is to switch your email notifications to your own SMTP sender. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
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  • Matt L

    Is the bounce list only available to administrators? I followed the directions that are outlined in this article, but when I get to the "Settings" tab in the Settings there is no place to edit the bounce list.

  • Madhavi

    I request to help to filter the Bounce & Unsubscribe list data.

  • jackbgarvey

    These directions appear to be very outdated. Can you tell me if is on your bounce list?

  • Brother2Brother

    I have removed my email from bounce list and email notifications are still not coming through. Please advise.

  • Brother2Brother

    There is something wrong with your support process. Nothing is going through.

  • mercadoamarylis


    Remove my email from this site.

  • Felicity_Ludlow


    I am not getting my submissions. I have checked my bounce list and spam folder. Submissions are currently not going to my emails

  • Wettainen

    I understand that. But, when I go into my forms...there are submissions there...but I am still not receiving emails that all of them were submitted. There's maybe 2 guys that I get emails from.

    I checked the "bounced" emails, their not included.

    This need to be fixed.

  • Naveen

    Please remove my email id or delete my account permanently

  • Mathew barla

    I want remove because my it has been use by other

  • Olakunle Oloruntoyin

    Please helpe remove my email address from bit bounce I will really appreciate if you can help asap. Thank you.

  • Jinson

    Pls help remove my bounce id. Someone is using my id

  • Charmaine Tompong

    Please remove my bounce list

  • Iris

    Please help me remove my email from bounce list


  • Naomi

    Pls can u remove my email from bit bounce ao

  • melisa

    Can you please remove my email address from bitbounce.



  • Elimas onyancha

    please remove my email from bit bounce

  • Andrew Owen

    Can you please remove my email address from bitbounce.



  • Dave

    Can you please remove me from your bit bounce list,thanks

  • BeverlyT

    How long does it take for my email to reactivate once removed from the "bounced" list?

  • Zigzag

    Can you please remove my email address from bitBounce please

  • Aron Tesfay

    Can you please remove my email address from your list please. Thank you in advance

  • Yves

    can you remove this mail to bitbounce? thank you in advance

  • Tatenda

    Please would you kindly remove my email account from bitbounce , dont want to subscribe anymore.

  • IMO Nwamaka

    I want all my mail cleared from bitbounce

  • Shailja sharma

    Sir please delete my bit bounce account.
    I have 2 accounts on bit bounce.
    Sir please delete both account

  • Shailja sharma

    Sir please delete my 2 accounts.

  • Minusha Tehani

    Please remove following email address from bitbounce completely.

  • Minusha Tehani

    I want to remove the following email address completely from bitbounce.
    Thank you!

  • Ivan Sotirov


    Please remove all e-mails from my domain ( from your service. Seems that some of our employees have subscribed to you and that is creating confusion in the company.

    Thank you in advance.

  • Nancy

    I don't want to subscribe bitbounce anymore please remove now thank you

  • Alvince

    I don't want to subscribe bitbounce anymore....

  • Thomas Chikankheni

    Please Remove My Email Adress From BitBounce

  • anniey peter

    I want all my emails removed from bit bounce please as quickly as possible.Including the following emails:
    kindly as quick as possible.

  • Michele

    I want my email taken off bitbounce i never wanted it. I have not been able to get emails because of it, saying the person will get charged in order for me to get it.

  • Julia

    I want to remove my account from bit bounce

  • Asarf Daka

    Last time; I requested for completely removal of bit bounce from blocking my emails and responded they unsubscribed this; unfortunately this is not working as important emails disappear before reading them.Your services are no longer wanted by me make cure you remove my email address in your systems. No longer interested. From Asarf Daka

  • solomon

    please remove me from ur bitbounce please !

  • Elegia Basig

    I do not need your bit bounce. It created confusion and so many of my emails did not arrive because of you. I need it now very badly. Those are important emails.

  • bilal

    unable to find screen with AVATAR

  • Neo

    Hi I have would like my account to be completely removed from bitbounce. I just got it because I thought I was filling out something then I realized this was an add I clicked on damn I just made an account. I want no money sent no notifications no charges no nothing, this was all a mistake I'm sorry

  • hemahitha

    "I want to open this account". Please help me."

  • Reah

    Please remove my email at bitbounce its really affecting my have sent reset password link but noting happend still i cant reset my something to remove my email from your list.thank you

  • Karen

    Please remove my email from bounce list, its affecting me.

  • Nkosie

    I don't want bitbounce. Please remove it for me

  • bproctor

    please remove bitbounce asap

  • Radica Abdelbari

    Kindly remove bitbounce ASAP

  • Abdur-rahmaan

    Please remove me from bit bounce asap
    I'm getting very important emails and I can't view them so please remove me thank you

  • Kofoworola

    Comment Pls remove bit bounce frow my email completely. Tnks.

  • GIDEON13

    pls remove my email from bitbounce. Thank you