Please contact your email service provider and request they add Jotform’s IP addresses to their whitelist.
It is also a good idea to add email@example.com and firstname.lastname@example.org to your contacts lists and whitelist our common domain names below.
Jotform IP List
Jotform Default Email List
Jotform Sender Domains List
If you’re still having problems with emails, please do not hesitate to contact us.
Jotform emails sent from 207.91.192.x (pool6-x.formresponse.com) are blocked by ProofPoint but these IPs aren't listed in this article.
Good Day! I have already included all the IPs and Domains listed here in our proxy server but still the forms does not load correctly (upload buttons not showing up, header logo does not appear, format is all left justified) on our clients that are accessing the forms via a proxy server...kindly advice on what might be causing the problem..Thanks
Jotform emails sent from 152.160.xxx.xxx to us are blocked by ProofPoint. However these IP addresses are not on the list above. Does the list need an update?
I want to use the Spread sheet widget but the with is so small. Is their a way to increase the with of each cell so I can read everything at a glance?
Also I mistakenly created a form in another jot form account. Is their a way I can transfer the form to my silver account?
You should make your self available to your customers. Utilize zoom/phone Services. very important
Please can you provide the specific IP adresss/es or ranges that you use for FTP so I can whitelist it/them and setup a connection.
I received a password reset on March 17th for the account of email@example.com. Please send another password reset. ASAP
We are not getting the verification code when adding a replacement email into sender email so it will be from our google apps g-suite account - firstname.lastname@example.org This is confusing for us. Can you guide us please.
This is a non profit account and the board members change every 2 years so we prefer not to do the smtp with a user name and password as that will change every 2 years.
CUSTOMIZE SAVE AND CONTINUE LATER EMAIL
Customize the content of the email and the address of the sender.
Users can receive emails using your own SMTP server instead of Jotform's servers.
Was told by Westhost that your IP address (22.214.171.124) is on blacklist for email@example.com
which is preventing us from consistently receiving submitted forms.
Our username is MEngPEB. How do we address this issue?
I have had my network admin whitelist everything in this list however Outlook is still placing jotform submission emails into quarantine...
Can you please assist?
I am having emails being rejected from sending on gmail coming from IP addresses other than these.
Are there any additional IP addresses that are not listed?
I am going through them all and so far am seeing two that are being rejected and that are not listed on this list.
The largest subnet Exchange Online will allow whitelisted in the connection filter is /24. This is a huge list. What are other options? Can our emails be narrowed down to a specific range?
I've added 3 of the JotFrom emails to my Gmail contact.
But I can't find where I can add the whitelist of domains list and IP.
Can you please provide guidance to me?
Thanks - Billy
We use Rackspace web mail and when trying to add IP addresses above, the window says that the IP address is not valid.
Please assist further. I am not a technician and I do not understand what I am doing incorrectly.
This does not work. Foix this asap. I'm so tempted to cancel.
Which one of these can I use for FTP? At least a FQDN. Please help...
How about getting yourselves off of blacklists so we don't have to whitelist a bunch of stuff.
I am attempting to access this link and it times out every time. I can whitelist my client and it works. I have added the whitelist information above and that does not work either. Any extra advise or is there possibly a redirect somewhere that is causing this timeout?
Hola, me acaban de bloquear mi cuenta y deseo suscribirme al pago de un año para poder usar mi cuenta.
Por favor con urgencia volver a activar mi cuenta rchunil
how to know email what using in jotform?
The ranges listed are not valid. Useless list.
Well, I got yours but why did I not get my clients reports?
Would it be possible to notify your customers when this list is updated?
It would allow us to better serve our customers. Please and thank you.
Hello are these two CIDR correct i have never seen them any higher than 32
I want the confirmation email that tells me that the imail I send is submitted or not submitted
Added whitelist, only "Test form" seems to work.
I am not getting Jotform notifications on my Comcast email. How can this be fixed?
Huh? No one in their right mind would whitelist this list!
Whitelist all of amazonaws as a sender? Really?
Class Bs and Cs you don't even own or control?
Do you have any idea how many attacks and how much spam comes from some of these ranges?
I don't know who came up with this but you've just made the decision of renewing very easy.
Is this the most recent IP Address list?
Thank you very much.
Please update this list. It is not accurate and causing bounces which sucks when combined with your "bounce list"
What is the latest list? Is there a dedicated support article for office 365?
This list is no longer current. Please update with a current list of IP addresses that we need to add to the white list:
Recently I had to add:
This was not part of any of your lists.
What about cart abandonment.
Shouldn't this be a top five CONCERN?
We are forgetting that forms are meant to be completed.
Follow through using cart abandonment details need to be first priority in form completion.
I have no clue as to what I'm supposed to be doing to fix the issue. Please help
I need all of the IP addresses attributed to these addresses: firstname.lastname@example.org
JOTFORM MAILSERVER DOMAINS LIST:
Please help!!! My IT team can't help us get our emails through if we do not get these IP addresses.
Please help me asap. My Client is in the taxi business, people are booking from their mobile web on which i put the jot form. they are not recieving the booking notifications but I am . They have a different email service provider , I have given them all th IP addresses on this page to be white listed and tried to make the booking they still did not get the booking . The email provider is afraid that they might be blacklisted if this continues to happen. What is your advice , how can I get around this problem? I need help ASAP.
This happened with one of my email accounts and there was something you were able to do on your end to get them not to bounce.
Can you please do that again for the email address: email@example.com?
Add us to your Contacts List:
These cannot be added to the contact list, because they are not email addresses.
What should i do?
It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.
I have not been receiving forms that are filled out, and just now forwarded them through jot form, but they have not arrived either. what the heck is going on, I've received close to 100 forms already, this is really annoying that it would stop now.
I found it :)
My apologies for the inconvenient :)
Hello, I have a question :)
When i first made the form i didn't put "email alerts" but now i did.
My question is : how can I retrieve the already sent form that I didn't receive?
Thank u very much.
Good Day :)
haloo ... dear friend .. i am not receiving any things on my email .... no notifications .. why?????
tengo muchas amigas y me gusta ablar con ellas
I am not receiving my email notifications. And I do not understand the instructions about white listing. My provider is mac.com and optonline.net.