How to Prevent Emails From Landing in Gmail's Spam Folder

April 21, 2024

Preventing emails from landing in Gmail’s spam folder ensures that important submission alerts are not missed. This guide shows how to create a custom filter to prevent Jotform emails from being incorrectly classified as spam.

To prevent Jotform emails from landing in Gmail’s spam folder

  1. Log in to your Gmail account and select the gear icon in the upper-right corner.
  2. In Quick settings, select See all settings.
Steps to access all settings in Gmail
  1. On the next page, go to Filters and Blocked Addresses at the top, then select Create a new filter.
Steps to create a new filter in Gmail
  1. Enter in the From field, then select Create filter at the bottom.
Steps to create From address filter in Gmail
  1. Turn on Never send it to Spam and Also apply filter to matching conversations.
  2. Select Create filter at the bottom to complete the setup.
The filter configuration dialog in Gmail

You can also apply a specific label to the filtered emails. See how to label emails in Gmail to learn more. Once configured, the filter should send all emails from to your Inbox and never to your Spam folder. Adding to your Contact can also help. For better results, create the same setup for the email address.

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