There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting. 1. First and foremost, make sure that there is a recipient email address in your EMAIL NOTIFICATION and that this is...
It is important to know what is the status of your form email so we have added a great tool for you check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipient email address or have failed...
Emails that land in your spam folder are unpredictable. Sometimes they do get in there, sometimes they don't. One of the simple tricks to prevent emails from landing in your spam folder is to ensure that you have the email address...
This guide is meant for users and customers who usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider. Our servers will try several...
Please contact your email service provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain...
There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam,...
Tired of your email servers blocking emails from noreply@jotform.com? Are you hoping there's a way to be notified even when your email ends up in our Bounce List? Although there are plenty of ways to lower the likelihood of getting your email in...
