Email Problems

Email Problems

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting. Check the Email Notification’s Recipients The Email Notification recipient email address is where you want...

Email spam filters can be unpredictable. Sometimes they get it right, sometimes they don't. A simple trick to prevent Jotform emails from landing in your spam folder is to add noreply@jotform.com to your Contacts. But sometimes that's not enough,...

We've created this user guide for everyone who usually reports that their email alerts are not coming through or have stopped coming. This problem usually happens when your email service provider rejects the messages. Our servers will try...

It is important to know what is the status of your form email so we have added a great tool for you to check it from your account. Using this tool, you can find out whether the email is successfully sent to your recipients' email address or has...

Please contact your email service provider and request them to add Jotform's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain...

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected...