Email Problems

Email Problems

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting. Check the Email Notification’s Recipients The Email Notification recipient email address is where you want...

Email spam filters can be unpredictable. Sometimes they get it right, sometimes they don't. One way to prevent Jotform emails from landing in your spam folder is to add noreply@jotform.com to your Contacts. But sometimes that's not enough,...

We've created this user guide for everyone who usually reports that their email alerts are not coming through or have stopped coming. This problem usually happens when your email service provider rejects the messages. Our servers will try...

You can check your forms' email delivery status and other information on your Account History page. https://www.youtube.com/embed/-7N_wJr6FHc To view your email logs Go to Account History to see your account's activities. In the...

Please contact your email service provider and request they add Jotform's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain...

There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server might be unavailable, your email server rejected emails due to suspected spam,...