Email Problems

Email Problems

There are many possible reasons why notifications might not be going through. Here are some common methods for troubleshooting. Check the Email Notification’s Recipients The Email Notification recipient email address is where you want...

We've created this user guide for everyone who usually reports that their email alerts are not coming through or have stopped coming. This problem usually happens when your email service provider rejects the...

Form email logs in Jotform are records of your forms' email delivery status and other related information. They are stored on your Account History page. The email logs show detailed information about the emails, including timestamps, delivery...

Please contact your email service provider and request they add Jotform's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain...

Jotform will stop sending emails when your email address is on the bounce list. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent or inactive email address, your mail server...