AI Customer Service

Jotform AI easily integrates with your existing communication channels—whether it's your website, WhatsApp Business, or phone support system. The setup is simple, with no coding required, allowing you to start providing automated customer support quickly and efficiently.

Yes! You can fully customize your AI agent’s tone, personality, and responses to align with your brand. Whether you prefer a formal or casual tone, our platform lets you tailor every interaction to ensure it feels natural and consistent with your business values.

Absolutely! Jotform AI is available 24/7, ensuring your customers receive immediate assistance at any time of day, regardless of time zones. Whether it's a busy weekday or a holiday, your AI agent is always ready to support your customers.

Jotform AI supports multiple languages across website chat and WhatsApp channels, allowing you to engage with a diverse audience. This helps you cater to customers in different regions, improving satisfaction and broadening your reach. However, phone agents currently support only English. This ensures clear and efficient communication for English-speaking customers.

For complex queries, Jotform AI can seamlessly escalate issues to human agents while retaining the conversation context. This ensures that your customers receive the most accurate and comprehensive support, even for more detailed requests.

Training your AI agent is simple. You can upload your knowledge base, FAQs, and custom workflows to help the AI understand your products and services. The AI continues to improve over time through machine learning, enhancing its ability to handle various customer inquiries.

Yes, Jotform AI is designed with top-tier security features and complies with global data protection regulations such as GDPR. Your customer data is secure, and all interactions are encrypted to protect privacy.

If your AI agent provides an incorrect answer, you can easily review and adjust its training data to improve its responses. Jotform AI continually learns from interactions, ensuring future responses are more accurate.

Jotform offers flexible pricing plans to suit businesses of all sizes. We offer a free plan so you can explore our AI capabilities before committing to a plan. Pricing depends on the features and channels you need, with options for small businesses to large enterprises.

Getting started with Jotform AI is simple and straightforward. Here’s a step-by-step guide to help you launch your AI-powered customer service:

1. Sign Up and Create an Account: Begin by signing up for Jotform. If you already have a Jotform account, simply log in to get started.

2. Create Your AI Agent: You can create your AI agent in three ways:

• Start from Scratch: Build your agent from the ground up, customizing its features, responses, and appearance to match your brand’s voice.
• Start with Templates: Use pre-built templates designed for various industries to speed up the setup process. Simply choose a template that fits your business needs and modify it.
• Start with a Form: If you already have a form built on Jotform, use it as a starting point. Your AI can seamlessly integrate with your existing forms to enhance customer interactions.

3. Upload Your Knowledge Base and Train: Upload your FAQs, knowledge base, and relevant business documents to help your AI agent respond accurately to customer queries. Train your AI by adjusting responses, running simulations, and testing its performance with real customer scenarios. This step ensures your AI is ready to handle both common and complex inquiries.

4. Launch and Monitor: Once your AI agent is trained and ready, launch it on your preferred channels (website chat, WhatsApp, or phone). Monitor its performance, track customer interactions, and gather feedback. You can make real-time adjustments to improve your agent’s responses and overall efficiency.

With these simple steps, you’ll be able to set up, launch, and optimize your AI-powered customer service in no time, ensuring your customers get the support they need 24/7.

The Jotform AI Customer Service agent is equipped to handle a wide range of customer inquiries, providing fast, efficient support for both common questions and more specialized issues. Initially, it can address frequently asked questions (FAQs) that are pre-programmed by you or dynamically adjusted based on the conversation's context. Whether customers need basic information like business hours, return policies, or contact details, the AI ensures they get quick, accurate responses without waiting for human support.

Beyond general questions, the AI agent can assist with more complex queries related to your specific business offerings. This includes product specifications, service inquiries, and pricing information. By integrating with your existing knowledge base or FAQ section, it can deliver tailored responses that reflect your products and services, helping customers make informed decisions.

For example, in an e-commerce environment, the AI can answer questions about product availability, order tracking, and payment options. Additionally, it can support more intricate interactions such as troubleshooting, booking appointments, and assisting with form submissions. With machine learning capabilities, the AI agent continues to improve over time, learning from previous conversations to provide more accurate and context-aware responses. This adaptability allows the Jotform AI Customer Service agent to offer personalized, relevant support, enhancing the overall customer experience.

Jotform AI offers numerous benefits:

• 24/7 support with instant, personalized responses
• Cost efficiency by automating repetitive tasks
• Scalability to handle more customer queries without increasing staff
• Multi-channel support across different channels such as phone, chat, and WhatsApp Business
• Improved customer satisfaction with quick and accurate answers