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How to Send Email Based on User's Answer

How to Send Email Based on User's Answer

If you want to send email based on users answer, follow these steps.

1. First, if you want to send emails with different content, you can create multiple notifiers like the following and customize each of them. If not, then you can keep a single email notifier.

Related guide: Setting-up-Email-Notifications

2. While on the Form Builder, click CONDITIONS on the left nav.

3. Select CHANGE E-MAIL RECIPIENT to create an email condition.

4. Choose a field that will trigger the IF condition and its matching value. Then, pick the notifier you want to be sent and define the recipient email address.

You can also enter the email field variable from your form as one of the recipient emails.

On the following example, it shows that I have setup up email conditions on the 3 notifiers. Noticed the green crossed arrows after the notifier title? These icons indicate that the Notifier is connected to a Condition.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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  • Kelly Walsh

    I am trying to let User A populate some fields with data and then indicate an email address for the form to be sent to for signature. I was able to use the instructions I see here to let the user fill in some fields and provide an email address, which triggers an email, but it does not send the partially completed form for signature. How can I get it to do that (I am using the form "Testing Use of Email Address Parameter" in my account).

  • Ar

    plzzzzzz? help me

  • chem lip

    I want to ask i have completed payment oct 30 -2020 ) date is updated as of December 11-2020 at 3;59PM GMT+8 and how do it this payment thank

  • PatSmith1

    Thank you so much!!

  • Mark Kuss

    All of my forms and pdf attachments are only being emailed to 2 email addresses so do I have to create a notifier for each one of the pdf's I created or can I "select all" and then do my email conditions for each separate pdf? I already know how to do the above I just need a little more clarification on how many notifiers I need to create?

  • ACSBritex

    Hello. Most of the forms I have created will be sent to one person to approve the form from each employee that uses it. Then once that person approves the employees form they send it to as the main collector of the information.
    We are finding when the approver sends the form to they are not receiving it.

    Also I have set up conditions for certain employees who dont have as their boss. But they have sent in leave application forms and they haven't been sent to the person I have put in the condition to have the form sent to them should it be that particular employee. I put contains the persons email address to have the form sent to a different person.

    Anyway can you please help me with both of these issues.

    Thank you

  • jrleichter

    Hi - We are using Jotform for a Covid questionnaire for a large building. I'd like to create a condition with multiple pieces of logic.

    For example:

    Question 1: Are you a guest or an employee? Yes / No
    Question 2: Have you tested positive for covid in past 14 days? Yes / No
    Question 3: Have you been outside the country in past 14 days? Yes / No
    Question 4: Has someone in your home tested positive? Yes / No

    Desired Logic: If Q1 is "Yes" AND (Q2 is "Yes" OR Q3 is "Yes" OR Q4 is "Yes"), send Email to

    Is this possible?
    Or do I have to create a new Condition for every separate permutation?

    Thanks! You are all awesome!

  • Presh086

    I want to close my acc the same strange opened for me now I can't investment my money what can I do

  • username2481

    If a "CHANGE EMAIL RECIPIENT" Condition is False, why does the system not default to the original settings (as found in the EMAILS section)?

  • Talya


    We are using JotForm as a pre-screening for COVID-19 symptoms. We have been receiving email notification for every single email and we were wondering how to change the notification if the response says YES and continue to see the rest of the responses on google sheets.


  • saifsmiri1

    hello need send emails with smtp jotform how??

  • career.mich

    saya membuat coding beberapa email yang saya setting akan terkirim ke email tersebut ( email yang saya tentukan), akan tetapi kenapa email yang saya tentukan terkirim kesemua email yang saya buat ? padahal sudah saya sudah setting akan terkirim ke email tertentu. mohon bantuannya, apakah terjadi bug pada aplikasi ini. terimakasiht

  • Mcdaniel1801

    Hi, I am a principal and I would like the teacher feedback form to go to the teacher as well as the person that is doing the feedback. For example, there are two administrators. I want one form. When one admin submits their form I want it to go to that admin as well as the teacher they are providing the feedback for.

    Another form
    Additionally, I want to create a form for student discipline and attendance. I want the form to be filtered to the counselor (attendance) and the dean based on attendance and discipline (dean). I have two counselors and it would need to be filtered for example
    5th grade attendance issue goes to Counselor Mary
    8th grade attendance issue goes to Counselor Joseph
    Discipline issue goes to Dean Koolaid
    All the same form

  • PatSmith1

    Good Afternoon,

    Once again, thank you. Your response team is the greatest!!

    I am using the Quiz tool for I set up a condition, asking the user to select their facilitator/teacher. My goal was to have the students results page/graded page sent to the the facilitator/teacher that the student selected.

    But since the Quiz tool has a separate settings page that stipulates an email address where the results page / graded page is to be sent, the facilitator email I have set in the condition is not recognized.

    Is there a way to have each facilitator/teacher receive only their students' graded quizzes, based on the student selecting the appropriate facilitator/teacher?

  • CMSKaren

    Is there anyway to send an autoresponder e-mail address that is listed in a dropdown box, my dropdown of names is actually various e-mail address, therefore, I want to send the e-mail to the selection, this is how I send the response to the individual filling out the document, so they don't have to enter their name and address in two fields.
    Here is a link to my form:
    I want both the Applications Specialist and the Account Manager to get a copy of the form automatically upon submission.

  • SmileyStars

    Hi there
    I hope this email finds you well, please help

    I have done all the above.
    My question is
    "Welcome to our Nursery, please specify which nursery you wish your child to attend:
    Smiley Stars - Ibrox
    Smiley Stars - Mansewood"
    If the parent answers Smiley Stars - Ibrox then supposedly an email should go to
    and If the parent answers Smiley Stars - mansewood then supposedly an email should go to

    Kind regards

    when of my parents answered " Smiley Stars - Ibrox" and both nurseries received an email, how can I rectify this please

  • MarilynLitt

    I need to use conditional logic to send emails to different addresses based on the answer to a question. I have a drop down menu which asks which state you live in. If IL, then one address. If TX, then another address. If not IL or TX, then a third email address. Is this possible? Or do I have to use conditional logic for all 50 states?

    Thank you.

  • GerdauCHR

    Where is this page at? When I go to my settings I can't find where the "email" / "conditions" are?

  • Tony Maskell

    I sent a comment to Technika's general manager, but it does not show onj my sent emails list how weould you recover this, it is not about 'billing', accounts, audits.

  • tweisheit

    Hi - I'm struggling to make this work. I've set up the email notification & the condition to send the email to a form-based field, but the email never sends.

    Here is the form iD: 90075913412149

  • jamal_lucifer

    Was help full

  • examinerinfo

    Yeah, this isn't working for me either. I've spent probably six hours trying to get either notifications or autoresponders to trigger based on a form response, and no dice.

  • joewalnut

    This stopped working for my form recently, after working well for about a year. Now, it seems to only send out the email it the conditional email target address is the same as notification email address. E.g. if the notification email is created with "", and a condition sets it to send sometimes to "" and sometimes to "", only the "sales" email goes through. Can you please check and let me know if I need to change something?

  • PagePath

    Does a condition need to be built for every possible combination of options?
    I have 2 drop down menus, but only a couple conditions need to route an email to a different department. Do I have to build every possible combination?

  • joycearendt

    This is so hard to figure out. I really wish I could talk with someone so someone can walk me through the steps because there are too many variables to figure out.

    What I am trying to do is the following ... a client fills out an initial intake form and they are going to be seeing a specific therapist in my clinic. I want that form to be sent to that therapist so that therapist can sign the document and upload it to our "case notes program".

    How I thought I could do this is to create an email field with the text of the field to read "please type the clinician's email in this box from the list below". Then the client will type into an email field the email of that clinician. What are my next steps.. how do I use that field in the "conditions" section. Do I chose the "please type the clinician's email in this box from the list below" in the "IF" field? Then what do I chose for the "STATE" field? I would think I use "is filled"? Is this correct?

    Then it says "SEND" I can chose notification 1 or autoresponder 1. I am choosing notification 1 and I have it set for the "EMAIL" as my own email since I am the owner and I think I should get those emails as well (at least for the time being until this is figured out).

    Then I added another opportunity to have an email sent so in the "SEND" I chose Autoresponder and in the email section under the conditions -- I have designated autoresponder to use the email field of "please type the clinician's email in this box from the list below".

    Will this work? If not, what I am supposed to be doing?

  • tkeen

    It won't let me set up the email to be sent to a different user based on the response in a dropdown menu. I have another form on my account where this is possible, so I am quite confused. I am not trying to get it to send to multiple people at the same time, just different individual emails based on the choice made. Any help or direction is appreciated. Thanks.

  • Craig_Watkins

    Awesome - thanks for the email reply to my question regarding this. I'll be upgrading our account very soon.

  • Kim1Hill

    I set up a condition to send specific emails to users based on their responses to 1 question in my form. If the responder answers either a or c, they should receive a particular email. If they respond either b or d, they should receive another email. I have noticed that these emails are not being sent out at all. Can you please take a look and let me know what is wrong? This is under the form titled "EGrAMS Grant Configuration Setup"
    I reviewed the directions in the User Guide and I cannot see an error in my setup. I even tried to update the {email} code to the email address' field name in the form {idphContact} and this did not work. Please advise.

  • denismoquin

    I've set up email notifications based on an answer on my form. Can I see a list of emails based on conditions once I have set them up? My list is quite long and is subject to change. Thank you.

  • JanaJot

    Thank you so much!

  • luckylady

    Good morning,

    When I reply to a requester, my email address shows as being the sender; however, what I have sent does not show up in my gmail as being sent. Is there a way I can see what emails I have sent to folks? Thanks!

  • sstte18

    thank you. That makes sense.

  • gnieri

    Hi, I just tested this creating a new notification and copying an existing one, and even when the conditions are showing the correct email address the emails are sent only to one email. Is there a fix for this?

  • Rachel Baillie

    My form is 62062225012338

    I need the email to be sent to whichever line manager manages the person completing the form. Can I set up a #name type field where when the box is complete with that name, it goes to a specific email address dependant upon the name?

  • etcadmin

    Hi, I have a conditional being sent to multiple email addresses. They are being received but the recipients are being BCC'd and they would like to see everyone who is being copied. Is there a setting to accomplish this?

  • PearsonAustralia

    I am unable to enter an email address to direct the responses to? Is there something else I need to do first elsewhere?

  • Jodessur


    I created conditions about a month ago to send noticifications to different department conditionnal to user response. It worked fin at first but it suddenly stopped working and I can't figure out why.

    Help please!

  • Joe303

    Hi Dear All, I have a form that must show all the fields when i open it. i want add a condition :
    1- if the customer want to receive a copy by e-mail of the form infos(the field "Customer e-mail" is filed) then hide some fields.

    2- In the same form, for me want receive the complete information filed on the form y e-mail (multiple recipients).

    Is that possible ? it's very urgent question thank you in advance.

  • Ian Lowe

    Sir, I have just tried this on a firm I have created and it didn't work.
    I have 3 options and a separate email for each.
    When I select the first option I get the correct email. When I select either the second or third option I get no emails.

    If it helps the form is 61864551221957

  • Chrissybright

    I have set up my form to send a notifier to email #1. If however, a certain box is checked, I would like to send a notifier to email #1 AND email #2. In other words, Email #1 always gets a notifier no matter the conditions, in addition email #2 only gets an email if a certain box is checked.
    When I go into to set up a condition, the only option I'm seeing is to replace Email #1 with Email #2.

  • mncoaches

    I would like to send an email based on a radio button selection, which I have done with 5 options, but the number of radio buttons I need is 10 and the email option gets greyed out with this many buttons. Any way to get around this problem?

  • traveldeskindia

    I want the form to send out a notification mail to the address specified in the field which is present in the form & all the times it would not be the same email address

  • vicheca

    Hi, We are a Technical Call Center and I use Jotform to record or the details of the customer (name, email, city, country, devices, problems). Right now, everytime we fill a form, we send a greetings email with a global satisfaction survey link to the customer using the email data from my form. Now I want to send the same greeting email but with a specific satisfaction survey link per each agent that I have in the company. In my form I put a field called Agent, so depend of the selection I want to send this email to the customer.

    The condition that you describe above isn't my solution because I want to send the greetings email to the email that we capture in the form, not a specific email... how can I do this

  • zaryab


    I would like to add Form Webpage URL in my email notification subject line. Could you please let me know how to do that ?

    Thank you.

  • karansharma

    please reply as soon as possible...

  • courtneychi

    Wonderful! Just what I needed -- and clearly spelled out. Thanks!

  • Maria

    I would like to send an email response to an email address that is submitted on the form. Is this possible?

  • bobbylachapelle

    I made an invitation page with two radio button. One for "Accept" and another for "refuse". I want to send one email if the response for an invitation is "I accept" and send another email if they select "I refuse".

  • rjcashmoney

    I want to create a form that on send copies the form fields in an email to the person filling out the form. This would be the address given when responding to the e-mail address field. Thanks, great software/application.

  • PaulRoescher

    This works PERFECT!
    Thanks a lot!!