This guide will show you how to send different email alerts using Conditional Logic to select an email template and change recipients based on the form filler’s answer.
For example, we’ll apply Conditional Logic to the “Would you like to join our mailing list?” question on this demo form and send an email alert based on the selected answer.
Creating the Email Alert Templates
The first step is to create the email templates:
- In the Form Builder, click on Settings at the top.
- Choose Email on the left.
- Now, create the Email Notification or Autoresponder templates according to your requirements.
Setting Up Conditional Logic
Once the email templates are ready, the next step is to set up Conditional Logic:
- In the Form Builder, click on Settings at the top.
- Choose Conditions on the left.
- Add a new condition and select the Change E-mail Recipient option.
The Change E-mail Recipient condition, as the name suggests, changes or overrides the selected email template’s recipients. When triggered, it sends the selected email alert to the defined recipients.
- Now, set up the condition and action in the next window. In the example form, the conditional logic for “Yes” is as follows:
To break that down:
- The condition or IF statement is set to check if the “Would you like to join our mailing list?” question is equal to “Yes.”
- The actions or DO statements are set to send the selected email alerts to the defined recipients if the condition is met.
Notes:- You can enter the email address or the Email element’s tag or unique name as the recipient.
- Paid accounts can input comma-separated email addresses and/or email tags for multiple recipients.
- Once you’re done, click Save at the bottom to save the changes.
- Finally, set up the rest of your conditions for the other email templates.
Note: Free accounts can create up to three Change E-mail Recipient conditions on a form — unlimited for paid plans.
Email alerts with Conditional Logic will show the Includes Condition icon.
Send Comment:
63 Comments:
I have a list of applications to choose from. The end user is able to choose multiple applications, however, if the choose applicationA, applicationC, and applicationF, I would like applicationF to send to a different recipient. That's the easy part. What if I want the recipient to ONLY see that application request and not the remaining applications chosen?
Basically, I would receive the completed form and the additional recipient would only see the applications that pertain to her, in this case applicationF.
Thanks for everything!
Does it work the same for autoresponders or only for notifications?
how do i send different emails to the people who fill out the form. For example, if someone RSVPs YES, they get an email with the zoom link?
Hi, I´m trying to create some autoresponders in a form so that the person filling it out receives an email with different information depending on the answer he chooses in a question.
I've already configured the autoresponders and the conditions that must be met for each one, the problem is that when I test the form I only recieve the notification email that I sholud receive as the form owner but it doesn´t send me the corresponding autoresponder to the email specified in the form.
What am I doing wrong?? or this can only be done with notifications?? Need help please...
I want to set-up conditional formatting to send an Auto-responder email -
If a secondary email field is filled - send the auto response to the email address in that field, in addition to sending the email to the primary email address listed.
I have tried several tests and only the primary email receives the auto response.
I'm getting the following error when trying to update an email address on one of my conditions...
"Users on a free plan can add a maximum of three conditional emails. Please upgrade your account to add more conditional emails."
How do I fix this?
I am trying to let User A populate some fields with data and then indicate an email address for the form to be sent to for signature. I was able to use the instructions I see here to let the user fill in some fields and provide an email address, which triggers an email, but it does not send the partially completed form for signature. How can I get it to do that (I am using the form "Testing Use of Email Address Parameter" in my account).
plzzzzzz? help me
I want to ask i have completed payment oct 30 -2020 ) date is updated as of December 11-2020 at 3;59PM GMT+8 and how do it this payment thank
Thank you so much!!
All of my forms and pdf attachments are only being emailed to 2 email addresses so do I have to create a notifier for each one of the pdf's I created or can I "select all" and then do my email conditions for each separate pdf? I already know how to do the above I just need a little more clarification on how many notifiers I need to create?
Hello. Most of the forms I have created will be sent to one person to approve the form from each employee that uses it. Then once that person approves the employees form they send it to payroll@acsi.com.au as the main collector of the information.
We are finding when the approver sends the form to payroll@acsi.com.au they are not receiving it.
Also I have set up conditions for certain employees who dont have arto@britex.com as their boss. But they have sent in leave application forms and they haven't been sent to the person I have put in the condition to have the form sent to them should it be that particular employee. I put contains the persons email address to have the form sent to a different person.
Anyway can you please help me with both of these issues.
Thank you
Alicia
Hi - We are using Jotform for a Covid questionnaire for a large building. I'd like to create a condition with multiple pieces of logic.
For example:
Question 1: Are you a guest or an employee? Yes / No
Question 2: Have you tested positive for covid in past 14 days? Yes / No
Question 3: Have you been outside the country in past 14 days? Yes / No
Question 4: Has someone in your home tested positive? Yes / No
Desired Logic: If Q1 is "Yes" AND (Q2 is "Yes" OR Q3 is "Yes" OR Q4 is "Yes"), send Email to jon@smith.com
Is this possible?
Or do I have to create a new Condition for every separate permutation?
Thanks! You are all awesome!
I want to close my acc the same strange opened for me now I can't investment my money what can I do
If a "CHANGE EMAIL RECIPIENT" Condition is False, why does the system not default to the original settings (as found in the EMAILS section)?
Hello,
We are using Jotform as a pre-screening for COVID-19 symptoms. We have been receiving email notification for every single email and we were wondering how to change the notification if the response says YES and continue to see the rest of the responses on google sheets.
Thanks,
Talya
hello need send emails with smtp jotform how??
saya membuat coding beberapa email yang saya setting akan terkirim ke email tersebut ( email yang saya tentukan), akan tetapi kenapa email yang saya tentukan terkirim kesemua email yang saya buat ? padahal sudah saya sudah setting akan terkirim ke email tertentu. mohon bantuannya, apakah terjadi bug pada aplikasi ini. terimakasiht
Hi, I am a principal and I would like the teacher feedback form to go to the teacher as well as the person that is doing the feedback. For example, there are two administrators. I want one form. When one admin submits their form I want it to go to that admin as well as the teacher they are providing the feedback for.
Another form
Additionally, I want to create a form for student discipline and attendance. I want the form to be filtered to the counselor (attendance) and the dean based on attendance and discipline (dean). I have two counselors and it would need to be filtered for example
5th grade attendance issue goes to Counselor Mary
8th grade attendance issue goes to Counselor Joseph
Discipline issue goes to Dean Koolaid
All the same form
Good Afternoon,
Once again, thank you. Your response team is the greatest!!
I am using the Quiz tool for I set up a condition, asking the user to select their facilitator/teacher. My goal was to have the students results page/graded page sent to the the facilitator/teacher that the student selected.
But since the Quiz tool has a separate settings page that stipulates an email address where the results page / graded page is to be sent, the facilitator email I have set in the condition is not recognized.
Is there a way to have each facilitator/teacher receive only their students' graded quizzes, based on the student selecting the appropriate facilitator/teacher?
Is there anyway to send an autoresponder e-mail address that is listed in a dropdown box, my dropdown of names is actually various e-mail address, therefore, I want to send the e-mail to the selection, this is how I send the response to the individual filling out the document, so they don't have to enter their name and address in two fields.
Here is a link to my form:
I want both the Applications Specialist and the Account Manager to get a copy of the form automatically upon submission.
Thanks,
Karen
Hi there
I hope this email finds you well, please help
I have done all the above.
My question is
"Welcome to our Nursery, please specify which nursery you wish your child to attend:
Smiley Stars - Ibrox
Smiley Stars - Mansewood"
If the parent answers Smiley Stars - Ibrox then supposedly an email should go to ibrox@smileystarsnursery.co.uk
and If the parent answers Smiley Stars - mansewood then supposedly an email should go to mansewood@smileystarsnursery.co.uk
Kind regards
Tammy
when of my parents answered " Smiley Stars - Ibrox" and both nurseries received an email, how can I rectify this please
I need to use conditional logic to send emails to different addresses based on the answer to a question. I have a drop down menu which asks which state you live in. If IL, then one address. If TX, then another address. If not IL or TX, then a third email address. Is this possible? Or do I have to use conditional logic for all 50 states?
Thank you.
Where is this page at? When I go to my settings I can't find where the "email" / "conditions" are?
I sent a comment to Technika's general manager, but it does not show onj my sent emails list how weould you recover this, it is not about 'billing', accounts, audits.
Hi - I'm struggling to make this work. I've set up the email notification & the condition to send the email to a form-based field, but the email never sends.
Here is the form iD: 90075913412149
Was help full
Yeah, this isn't working for me either. I've spent probably six hours trying to get either notifications or autoresponders to trigger based on a form response, and no dice.
This stopped working for my form recently, after working well for about a year. Now, it seems to only send out the email it the conditional email target address is the same as notification email address. E.g. if the notification email is created with "sales@example.org", and a condition sets it to send sometimes to "sales@example.org" and sometimes to "hr@example.org", only the "sales" email goes through. Can you please check and let me know if I need to change something?
Does a condition need to be built for every possible combination of options?
I have 2 drop down menus, but only a couple conditions need to route an email to a different department. Do I have to build every possible combination?
This is so hard to figure out. I really wish I could talk with someone so someone can walk me through the steps because there are too many variables to figure out.
What I am trying to do is the following ... a client fills out an initial intake form and they are going to be seeing a specific therapist in my clinic. I want that form to be sent to that therapist so that therapist can sign the document and upload it to our "case notes program".
How I thought I could do this is to create an email field with the text of the field to read "please type the clinician's email in this box from the list below". Then the client will type into an email field the email of that clinician. What are my next steps.. how do I use that field in the "conditions" section. Do I chose the "please type the clinician's email in this box from the list below" in the "IF" field? Then what do I chose for the "STATE" field? I would think I use "is filled"? Is this correct?
Then it says "SEND" I can chose notification 1 or autoresponder 1. I am choosing notification 1 and I have it set for the "EMAIL" as my own email since I am the owner and I think I should get those emails as well (at least for the time being until this is figured out).
Then I added another opportunity to have an email sent so in the "SEND" I chose Autoresponder and in the email section under the conditions -- I have designated autoresponder to use the email field of "please type the clinician's email in this box from the list below".
Will this work? If not, what I am supposed to be doing?
It won't let me set up the email to be sent to a different user based on the response in a dropdown menu. I have another form on my account where this is possible, so I am quite confused. I am not trying to get it to send to multiple people at the same time, just different individual emails based on the choice made. Any help or direction is appreciated. Thanks.
Awesome - thanks for the email reply to my question regarding this. I'll be upgrading our account very soon.
Hello,
I set up a condition to send specific emails to users based on their responses to 1 question in my form. If the responder answers either a or c, they should receive a particular email. If they respond either b or d, they should receive another email. I have noticed that these emails are not being sent out at all. Can you please take a look and let me know what is wrong? This is under the form titled "EGrAMS Grant Configuration Setup"
I reviewed the directions in the User Guide and I cannot see an error in my setup. I even tried to update the {email} code to the email address' field name in the form {idphContact} and this did not work. Please advise.
I've set up email notifications based on an answer on my form. Can I see a list of emails based on conditions once I have set them up? My list is quite long and is subject to change. Thank you.
Thank you so much!
Good morning,
When I reply to a requester, my email address shows as being the sender; however, what I have sent does not show up in my gmail as being sent. Is there a way I can see what emails I have sent to folks? Thanks!
thank you. That makes sense.
Hi, I just tested this creating a new notification and copying an existing one, and even when the conditions are showing the correct email address the emails are sent only to one email. Is there a fix for this?
My form is 62062225012338
I need the email to be sent to whichever line manager manages the person completing the form. Can I set up a #name type field where when the box is complete with that name, it goes to a specific email address dependant upon the name?
Hi, I have a conditional being sent to multiple email addresses. They are being received but the recipients are being BCC'd and they would like to see everyone who is being copied. Is there a setting to accomplish this?
I am unable to enter an email address to direct the responses to? Is there something else I need to do first elsewhere?
Hello!
I created conditions about a month ago to send noticifications to different department conditionnal to user response. It worked fin at first but it suddenly stopped working and I can't figure out why.
Help please!
Hi Dear All, I have a form that must show all the fields when i open it. i want add a condition :
1- if the customer want to receive a copy by e-mail of the form infos(the field "Customer e-mail" is filed) then hide some fields.
2- In the same form, for me want receive the complete information filed on the form y e-mail (multiple recipients).
Is that possible ? it's very urgent question thank you in advance.
Sir, I have just tried this on a firm I have created and it didn't work.
I have 3 options and a separate email for each.
When I select the first option I get the correct email. When I select either the second or third option I get no emails.
If it helps the form is 61864551221957
I have set up my form to send a notifier to email #1. If however, a certain box is checked, I would like to send a notifier to email #1 AND email #2. In other words, Email #1 always gets a notifier no matter the conditions, in addition email #2 only gets an email if a certain box is checked.
When I go into to set up a condition, the only option I'm seeing is to replace Email #1 with Email #2.
I would like to send an email based on a radio button selection, which I have done with 5 options, but the number of radio buttons I need is 10 and the email option gets greyed out with this many buttons. Any way to get around this problem?
I want the form to send out a notification mail to the address specified in the field which is present in the form & all the times it would not be the same email address
Hi, We are a Technical Call Center and I use Jotform to record or the details of the customer (name, email, city, country, devices, problems). Right now, everytime we fill a form, we send a greetings email with a global satisfaction survey link to the customer using the email data from my form. Now I want to send the same greeting email but with a specific satisfaction survey link per each agent that I have in the company. In my form I put a field called Agent, so depend of the selection I want to send this email to the customer.
The condition that you describe above isn't my solution because I want to send the greetings email to the email that we capture in the form, not a specific email... how can I do this
Good apage
Hello,
I would like to add Form Webpage URL in my email notification subject line. Could you please let me know how to do that ?
Thank you.
please reply as soon as possible...
Wonderful! Just what I needed -- and clearly spelled out. Thanks!
I would like to send an email response to an email address that is submitted on the form. Is this possible?
I made an invitation page with two radio button. One for "Accept" and another for "refuse". I want to send one email if the response for an invitation is "I accept" and send another email if they select "I refuse".
I want to create a form that on send copies the form fields in an email to the person filling out the form. This would be the address given when responding to the e-mail address field. Thanks, great software/application.
This works PERFECT!
Thanks a lot!!
please advise me .My mail address is michellevn12@gmail.com
Can I send a reminder e-mail to all registrants who have not completed certain fields on their registration form?
How can i get the list of item selected in the form in my mail once someone submit it
Where's the tutorial that show "how to autorespondner email" to someone fill out my order form?
I mean after someone order my products, they will receive such order summary and some message from me automatically.
Sincerely,
Deny
We're curious if it's possible for two email addresses to receive a filled out form. With no additional "conditions" necessary. We have two partners - both would like to receive responses to the form from our website. If so, can you direct me to the instructions how to add a 2nd email address. Thank you.
I need a quote request form. The email notification has to be sent to a specific email address selected by the user from a pull-down field. The email notification receiver must be able to reply that email directly to another email address specified in another form field.