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How to Edit the Email Template for Notifications and Autoresponders

How to Edit the Email Template for Notifications and Autoresponders

One important aspect of JotForm is the ability to receive emails for each new submission. We call these Email Notifications. Your respondents can also get emails for each submission as a sort of an automated response, which we call Autoresponders.

Related guide: Explanation of Email Notification and Autoresponder Settings

When you build a fresh form and added an Email Field to it, the builder will automatically add a Notification and Autoresponder for you. These will bear the default templates and will automatically update itself* depending on the fields added/removed on your form.

This guide assumes you already have both in place so if you wish to modify the look and feel of your email templates, just follow the steps listed below:

1. Click SETTINGS at the top

2. Then EMAILS on the left

3. Place your mouse over your Notification/Autoresponder then click the PENCIL icon to edit it

That's basically all you need to do to change the email template for each (Notification or Autoresponder). Below is a more in-depth guide on what each options mean.

1. Click the PENCIL icon to change the name of your templates.

e.g. If you named your Notification as "For Billing", it will show up like this:

Naming your templates is helpful especially if you're sending emails based on the user's input. Instead of seeing them as Notification 1, Notification 2, and so on, you'll see them as how they were named, which would make things a lot easier if you have a handful of notifications.

2. Go to the EMAIL tab.

3. The EMAIL SUBJECT - This is where you can set the subject of your email.

4. Clicking the PENCIL icon will allow you to insert Form Fields and use them as a part of your subject line.

One use case is if you want your subject line to contain the Name of the respondent, just click the PENCIL icon > select the Name field > then click APPLY.

5. This is the EDIT TOOLBAR - Use this to customize the look and feel of the actual email body. This should be relatively straight-forward so just tinker around with it. Use it to add images, create links, change the font style, size, etc.

6. The EMAIL CONTENT - By default, all templates come in a table format, and the labels and input fields will be displayed inside this 2-column table. This is where most of the work will be done when customizing the template.

7. Lastly, don't forget to hit the SAVE button to save your changes.

*IMPORTANT: The Form Builder auto-updates the email templates. However, if you do any modification to the table, it will be considered as a custom template and the Form Builder will stop or disable the auto-update.

What does that mean? It means some common scenarios are:

a. Why am I not seeing some fields on my email?

b. Why am I still seeing old, deleted fields on my email?

To fix template-related issues, a sure-fire way is to just delete it and re-add a new one. This will add a new default template that contains ALL the fields. And from there, just modify the email content as you see fit. Alternatively, you can manually add/remove fields on the template.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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  • djdemers1

    Step 7 says that modifying the table will cause the e-mails to stop auto-updating. I am finding that they continue to update and change formatting, add fields, etc. How can I be sure to stop the form from updating my notification e-mails automatically?

  • vikkibabymassage

    I've just tried to use this but I didn't get a notification or auto response email (I used two different email accounts for buyer and seller). When will both parties get these emails?
    Also, on the test emails, the fields are filled in with default - I expect in live they will be filled in with the details they've submitted on the form?
    A quick response is really appreciated here.


    This information is useful, but does not address my situation.
    The data collected needs to be deposited into MY autoresponder, not another one. I have a series of drip emails and newsletters already attached to my autoresponder and that is the issue.
    I sure was hoping that I could use jotform to do this as I am finding jotform so handy for so many things. Unfortunately, it is very problematic for me to rework all of my emails and newletters to use your autoresponder. Plus it appears that your autoresponder is only useful when there is a response to the sign up process, but is of no use for followup emails, etc.
    Please advise if I am misunderstanding anything as I love jotform otherwise.

    Thank you.

  • stephenjackson

    If i choose one way travel option, how do i hide the return page and then move to next page?

  • PrestigeInternational

    In actual field testing, How come I didn't receive any information from my responder in my email? Can you teach me step by step? I think, I mess up my notification settings. Thanks!

  • Barnhuntcasagrande

    My folks who are entering our event are saying they are NOT getting their email confirmation. I use the Autoresponder to go out to them when they make a submission. How long should it take for them to receive this email??

  • IntLingo

    I have set my email address in the form and can get tested emails by pressing the "test email" button. However, I get no email when someone filled and submitted the form. Anything I should check with in order to get the notification email when someone submit the form? Thanks.

  • Asante_Photography

    I have an agreement at the bottom of my form. But since it is a text box, it is not included in the auto responder. I followed instructions on how to add them in the email content. If I click on test email, it is included, but when the actual form is filled in, it is not included. It is very important that the text box information is included in the client auto response, how do I take care of this??

  • Oaklands

    My logo shows on the autoresponder email - but very large
    Is there any way to limit its size

  • Mahayana

    please help me tha day is nearly gone and I have 11 forms to do this is too complicated - please help me - be with me on skkype and show me how to do 1 and then I will be fine
    mahayana369 is skype name

  • Droraviv

    Is it possible to add BCC to the autoresponder?