Smart PDF Forms FAQ

Read the answers to our most frequently asked questions about JotForm Smart PDF Forms, and learn how to convert your PDFs into powerful online forms.

  • What is JotForm Smart PDF Forms?

    JotForm Smart PDF Forms is a tool that converts your existing PDF forms into easy-to-fill online forms.

  • How do I convert my PDF form to an online form?

    To turn your PDF into a fillable online form, open My Forms and click the Create Form button on the top left. Select Import Form and then Import PDF Form to upload your PDF.

  • What pricing plans include JotForm Smart PDF Forms?

    JotForm Smart PDF Forms is available on every JotForm plan. Whether you use our full-featured free plan or upgrade your account for additional storage or HIPAA compliance, you’ll be able to turn PDF forms into online forms with ease.

  • How do I customize my new online form?

    After you’ve successfully uploaded your PDF, JotForm Smart PDF Forms will take you to the Build step, where you can see the original PDF form and new online form side by side.

    In the Build step, you can make adjustments to both your online form and your PDF form. Connect fields between the two formats, add new fields to your online form, or delete problematic fields to make sure your forms match.

  • How do I connect form fields to PDF fields?

    When uploading your PDF form, some fields on your PDF may not be detected by JotForm Smart PDF Forms. But don’t worry — it’s easy to manually adjust field connections.

    When you add a new field to your online form, you’ll automatically have the option to add a corresponding field to the PDF, which will be connected to your online form by default. You can add these fields from the Form Elements menu, just as you would with other online forms.

  • Can I edit my PDF form with JotForm?

    JotForm Smart PDF Forms allows you to add, move, resize, and delete PDF fields. You cannot, however, edit the text or images on the PDF.

  • Why do I need to connect online form fields to PDF form fields?

    JotForm’s online forms aren’t designed to look like PDF forms, which is why your online form may not look exactly like your original PDF form after the conversion. But by connecting the online form fields to your PDF form fields, you can automatically view form submissions in your original PDF — creating a seamless way to transfer data between the two formats.

  • How can I disable the PDF viewer?

    If you would like to disable the PDF view and only see the online form, you can turn off the PDF connection. Simply click on PDF Connection Settings in the top right corner of your PDF, then click on the Settings option to turn off your PDF connection.

  • How can I email my PDF submissions?

    Once you receive form submissions, you’ll have the option to save them as PDFs in the layout of your original PDF form. You can then send these PDFs as email attachments either manually or automatically via notifications and autoresponders. To set these up, click the Settings tab at the top of the page and select the Emails option.

  • Can I make changes to my PDF without changing the online form?

    JotForm does not allow you to update your original PDF document, so you can only make edits using other editing tools such as Adobe Acrobat Pro. However, you can replace your PDF form without affecting its online form. To replace your PDF, click the Upload button at the top left and select the Update PDF option.

  • Can I turn my read-only PDF into a fillable PDF?

    No. With JotForm Smart PDF Forms, you can only convert PDF forms into online forms.

  • Can accounts with HIPAA compliance use JotForm Smart PDF Forms?

    Yes. Silver and Gold users, Enterprise users, and users with Coronavirus Responder Program accounts can use JotForm Smart PDF Forms to turn PDFs into HIPAA-compliant healthcare forms and send PDF copies of medical records via autoresponder emails.

  • Is JotForm Smart PDF Forms available for Enterprise accounts?

    Yes, Enterprise users can use JotForm Smart PDF Forms to turn contracts, business agreements, and other PDF forms into mobile-optimized online forms. Contact our Enterprise sales team for more information.

  • Can users preview my PDF while filling out the form?

    Yes. You can enable the Preview PDF feature to allow users to preview their filled-in PDF document. And if you’d like to send them their filled-in PDFs after they submit the form, set up an autoresponder to send the PDFs to them automatically.

  • Is JotForm Smart PDF Forms free?

    JotForm Smart PDF Forms is available on all of our plans, from the free plan all the way up to JotForm Enterprise — so no matter what plan you’re on, you can convert your PDFs into online forms.

  • How many PDFs can I convert?

    As many as you’d like — there is no limit on how many PDFs you can convert. You are only limited by the number of form submissions your JotForm plan allows you to collect.

  • Can I use JotForm Smart PDF Forms and stay HIPAA compliant?

    Yes. Once you’ve signed a BAA and made your account HIPAA compliant, any information you collect through JotForm’s online forms or PDF forms will remain HIPAA compliant.

  • Can I store my PDF data in JotForm?

    Yes. Once you’ve converted your PDF into an online form, all the data you collect will be securely stored in your JotForm account.

  • Can I get notified instantly when I receive a response?

    Yes! With our free JotForm Mobile Forms app, you can set up push notifications to get notified instantly on your smartphone or tablet about each new submission you receive.