Worldpay FAQs

See the most FAQs about Worldpay and get the answers. Or directly learn from our 7/24 support team!

  • What is WorldPay?

    WorldPay is a leading provider of credit card processing and merchant services for businesses of all sizes. JotForm, on the other hand, is an online form builder through which you can collect payments via WorldPay integration.

  • Is WorldPay a payment gateway?

    WorldPay is a leading payment service provider and it provides a payment gateway service.

  • What is WorldPay UK?

    Processing approximately 42 percent of all transactions, WorldPay UK is one of the country’s most popular merchant account services providers.

  • How does WorldPay work?

    WorldPay offers merchant accounts to enable you to trade online and give you access to multiple currencies and world-class fraud screening. Accept more payments by offering all major card methods as well as PayPal through your ecommerce store. Referred guide should help you understand how WorldPay payment works.

  • What is WorldPay transaction?

    A transaction is initiated when a cardholder inputs credit card details in website. The merchant system sends the transaction request to the merchant’s payment processor. The processor sends the transaction request to the corresponding credit card network. The card network then sends the request to the card issuer, which either approves or declines the transaction based on availability of funds. If the payment is successful, it is logged as a successful transaction.

  • How do I add WorldPay to my website?

    Once you integrate your payment form with Worldpay US, you can embed it to your website using one of available embed options.

  • What bank does WorldPay use?

    Users can use credit card of any issuing bank in WorldPay payment gateway.

  • How much does WorldPay charge?

    WorldPay has two payment plans:

    • Pay as you go is at 2.75% + £0.20 One simple rate applies to both credit and debit card payments.
    • Pay monthly is at £19.95. A fixed monthly payment, plus 2.75% (credit cards) & 0.75% (debit cards).
  • Does JotForm charge a fee per transaction?

    No, JotForm does not charge any additional fee per transactions, however, WorldPay UK does apply a fee depending on the size of your business. Worldpay’s pricing is designed to be as flexible and business-friendly as possible. It offers plans to suit small businesses and growing start-ups, and to make taking face-to-face and online payments easy.

  • How long does a WorldPay refund take?

    WorldPay payments can be refunded in full or partial for valid and necessary refund request arrangements.

  • Where are my transaction funds deposited?

    The funds from your ACH transactions are deposited into the checking account that WorldPay has on file, from the voided check that was submitted with your contract.

    The funds from you credit card transaction are deposited into the account that is associated with your merchant account bank.

  • Which credit cards will I be able to accept?

    WorldPay Online Commerce Suite can process VISA, MasterCard, American Express, and Discover. Contact your Merchant Bank to determine which of these cards you are approved to process.

  • How to set up WorldPay UK on my form?

    You will need to enter your Installation ID and then follow the steps below in order to complete the integration.

    • Log into your WorldPay account,
    • Go to "Installations" section at the bottom of the page,
    • Select “Configuration options”,
    • Set "Payment Response URL" to: (This link will be unique to each user using WorldPay UK)
    • Set "Payment Response enabled?" to: YES

    Looking for integrating WorldPay US to your form? Please have a look the referred page.

  • What plan is suitable for WorldPay UK?

    The integration can be used in all packages within JotForm, including the Free version.