Jotform Features and Pricing

Yes, the Starter plan is best for individuals or small teams just starting their data-collection journeys. The Starter plan includes all standard features, such as form templates, payment integrations, and widgets. You’ll need to switch to a paid plan to increase your limits. Keep in mind that your forms and signed documents will include Jotform branding, which can be removed once you have a paid subscription.

The Bronze plan is the lowest-priced paid plan. This plan is ideal for startups or freelancers who are hitting the ground running with data collection and need more than the basics. With its generous limits, the Bronze plan allows you to manage your business smoothly.

The Silver plan provides the best value for small to mid-tier businesses. You can scale data management as your organization grows.

The Gold plan offers the highest limits (outside of Enterprise plans) for your Jotform account and provides optional HIPAA compliance features. Alongside integrations, widgets, group approvals, etc., you can create HIPAA-friendly forms and collect medical information and electronic signatures from your patients. All data is encrypted so you won’t need to worry about keeping PHI submitted through your forms secure.

The Jotform Enterprise plan is suitable for large organizations. It’s the only multiuser Jotform plan, and it provides additional functionality, including enhanced security, custom domains, Single Sign-On (SSO), HIPAA features, and more. For further information, please contact us.

While there is no trial period for Jotform plans, you can try all of Jotform’s standard features with the Starter (free) plan (this excludes HIPAA compliance features). Once you exceed the limits of the Starter plan, you can upgrade your account in a few easy steps.

You can select either a monthly or a yearly subscription. Your subscription will automatically be renewed each month for monthly plans and each year for yearly plans unless you cancel.

If you subscribe to a yearly plan, you can save up to 20% when compared to monthly subscriptions of Bronze, Silver, and Gold plans.

Yes! Jotform offers exclusive 50% discounts on Bronze, Silver, and Gold plans — both monthly and yearly subscriptions — for educational institutions and nonprofits. To claim your discount, apply for the nonprofit discount, or the education discount. Once approved, you’ll be able to take advantage of the 50% discount.

Jotform offers several discounts at different times of the year. These discounts are available only when upgrading to a higher tier yearly plan. The discounts aren’t available for your current plan. Plans will auto-renew at the full price in the next payment period.

When you upgrade to a paid plan with Jotform, you’ll instantly get higher limits, allowing you to collect more data from the users driving your business. User data can ultimately lead to business insights that drive better decisions and save time, money, and resources.

When you reach a usage limit, the system will send you a notification email and warn you on your dashboard. You can upgrade your subscription to increase your limits or delete and purge your form submissions to free up space.

Please note that if you exceed your total submission storage, the system will delete the oldest form response to make room for new submissions. To avoid losing data, you can download your old submissions and purge them. For detailed information, check out this help guide.

Form limit: The form limit refers to the maximum number of forms that can be active on your plan.

Usage limit: The usage limit is the maximum number of times you can use a feature. Only the API call limit resets daily.

Submission limit: A form submission is the data collected when a user successfully completes a form. The submission limit refers to the total number of form responses from all forms that your account can support on a monthly basis.

Form view limit: The form view limit refers to the total number of times your forms can be viewed account-wide on a monthly basis. For more information, see Form View Limits.

Form field limit: A form field is an element of a form, such as a text box, calculator, or signature field. The form field limit refers to the maximum number of elements and/or widgets allowed on a form.

Payment submission limit: A payment submission is a submission through a form that accepts payment via Jotform’s payment integrations. The payment submission limit is the total number of valid payments you collect with your forms on a monthly basis.

Signed document limit: The signed document limit refers to the total number of e-signature documents you receive on your account every month.

Total submission storage: Total submission storage refers to the maximum number of form submissions you can store in your account.

Upload space: Upload space is the available disk space you can use to store files uploaded to your forms. To free up upload space, you can delete and then purge any of your form entries that include file uploads.

HIPAA compliance features: HIPAA compliance features are optional features, such as encryption, auditing, and PHI segmentation, that you can use to help make sure your forms comply with HIPAA regulations. These features are available on Gold and Enterprise plans only.

Jotform branding: Forms built by users on Jotform’s Starter plan include Jotform branding. Users on other Jotform plans can remove this branding and replace it with their own.

Jotform accepts payments via credit/debit card or PayPal.

Jotform charges its users in U.S. dollars or euros, depending on where you are located. If you’re located in Europe, you’re charged in euros. Those in the rest of the world are charged in U.S. dollars. Please note that you can see your converted local currency amount on your bank/credit card receipt.

All payments made to Jotform will automatically include tax in the final price to comply with local regulations. If you have a valid Tax ID, tax will be removed from your transaction during the checkout process. If you have a Tax Exempt Certificate, please contact support to share your certificate, and we will handle it accordingly.

You can upgrade your plan at any time, and your limits will increase immediately. Any additional features included with your new plan will be available as soon as you upgrade. When upgrading your subscription, the unused time on your previous plan will be applied to your new plan, and you will pay a prorated subscription rate.

When you downgrade to a plan with lower limits, these will be effective immediately. The unused time on your plan will be added to your account as a balance and will be used for your next invoice.

If you would like to cancel your subscription and move to the Starter (free) plan, follow this guide. When you cancel a paid plan, you will still stay on your existing plan until the next billing date, and then you will be downgraded to the Starter plan.

Your data is safe with Jotform. Jotform uses Google Cloud and AWS for all our data center hosting needs and doesn’t maintain any in-house servers. Also, Jotform complies with the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please visit the Jotform security page to learn more about it.

Jotform’s AI Agent usage metrics and limits include several key parameters. The AI Agent limit defines the maximum number of active AI Agents in your account. Monthly Conversations refer to the total AI Agent conversations allowed per month, including both chat and phone interactions. Monthly Sessions cover chatbot views, page refreshes, and phone call starts, even if no active user interaction occurs. Monthly Voice Calls represent the total minutes AI Agents can use for phone or web call interactions each month. Monthly SMS specifies the maximum number of user SMS messages sent to all AI Agents in your account per month. The Knowledge Base limit determines the total character count for knowledge resources across all AI Agents, including plain text, documents, Q&As, and URLs. Additionally, you can opt for a Dedicated Phone Number (Phone Number Add-On) for an extra fee to provide personalized services to your customers.

In terms of AI Agents, a phone call refers to calls made using a Dedicated Phone Number or a Regular Number with an extension number. These calls go through traditional telephony systems and require an actual phone number to connect.

On the other hand, a voice call is a web-based call made through a platform without using a Dedicated Phone Number. It operates over the internet rather than through a traditional phone network.

It’s important to note that the Monthly Voice Call Limit is shared between both Voice Calls and Phone Calls, meaning usage of either type will count towards the same limit.

​The Phone Number Add-on provides a dedicated phone number for your AI agent, enabling it to handle calls seamlessly. This feature ensures that your AI agent can interact with customers over voice, offering a more personalized experience. Calls made using this dedicated number count toward the shared Voice Call Limit.

The Phone Number Add-on is available with two subscription period options: Monthly and Yearly. You can choose the plan that best fits your needs. However, please note that you can save up to 20 percent off if you choose the yearly subscription model.

Yes, you can purchase the Dedicated Phone Number Add-on on our Starter plan. The add-on is available as an additional feature regardless of your subscription plan.

Unfortunately, you can’t reactivate a previous phone number. Once a phone number is deactivated or the subscription is canceled, it cannot be reclaimed. You will need to purchase a new Dedicated Phone Number Add-on if you need a new number, but it won’t be the same as your previous one.

Yes, you can use your AI agent with an Extension Number found on the Publish tab of your Agent. However, please note that it may be challenging since callers will need to manually enter the extension to reach your agent. This process can be time-consuming and may affect the user experience.

You can select a Dedicated Phone Number from the United States, United Kingdom, or Canada. These numbers can be purchased globally and are accessible to callers worldwide.

If you select the United States or Canada as the country when purchasing a dedicated phone number, you can also select an area code.

No, Dedicated Phone Number Add-ons are recurring subscriptions unless canceled. They will renew automatically based on the selected monthly or yearly billing cycle.

You can manage your phone number subscription by going to your Jotform account Settings and navigating to the Billing section. From there, you can update or cancel your subscription as needed.

AI Agents improve data accuracy by validating inputs in real-time and formatting user responses according to the required structure of a form. This reduces manual errors and enhances data consistency.

Jotform AI Agents adhere to industry-standard security protocols, ensuring that all data collected and processed is secure and encrypted.

Jotform AI Agents use OpenAI’s GPT-4, hosted in a secure cloud environment, to provide responses.

OpenAI’s GPT-4 is designed with enterprise-grade security, including encryption of data in transit and at rest and features supporting compliance with major regulations, like GDPR.

Jotform AI Agent features support compliance with global data protection regulations, ensuring transparency and control over personal data.

Yes, we utilize Google’s Gemini Models via Vertex AI for our HIPAA-compliant accounts, as it provides a Business Associate Agreement (BAA) to ensure compliance with HIPAA regulations.

Learn more how Jotform enables HIPAA compliance.

Jotform doesn’t use the data collected through AI Agents to improve its services or for any other purposes, as stated in our Privacy Policy. Data collected from AI Agents is kept private, though we may share your data with AI providers such as OpenAI — but in any case it will be kept secure. Your form and form field content is used to train your personal AI Agents, but your name and other personal data won’t be used for such purposes. Learn more about Jotform AI Agents’s security features.

AI Agents offer many benefits that enhance user experience and operational efficiency. They are friendly, communicating with users in a polite, empathetic, approachable, and supportive manner to foster trust and create a positive interaction experience. With real-time support, AI Agents provide instant answers and guidance, improving user satisfaction. Their scalability allows them to handle large volumes of interactions across multiple channels without compromising quality. Through personalization, AI Agents adapt to user behavior and preferences to deliver tailored experiences. They also enhance automation by streamlining workflows and handling repetitive tasks like approvals and data entry. Lastly, AI Agents improve efficiency by saving time and reducing costs through intelligent automation, replacing manual processes with smarter solutions.

Jotform AI Agents consist of several complex and essential components that enhance their functionality. Functions define the core capabilities of AI Agents, enabling them to perform various tasks. Natural Language Processing (NLP) allows them to understand and respond to user queries effectively. The Knowledge Base stores important information that AI Agents use to provide accurate answers. A Decision-Making Engine helps process inputs and determine the best responses. Integrations enable seamless connections with other tools and platforms, while Customization Options allow users to tailor AI Agents to their specific needs. Avatars enhance user interaction by adding a visual identity. Multi-Channel Support ensures AI Agents can operate across different communication platforms. Data Security and Compliance protect user information and maintain privacy standards. A Personalization Engine adapts interactions based on user preferences, and a Training Module helps AI Agents continuously improve their performance.