FAQs for Online Payment Forms

Have a question about how to create an online payment form for your website? Check out our FAQs below.

  • What payment gateways does JotForm integrate with?

    JotForm offers integrations with more than 30 trusted payment gateways — including Square, PayPal, PayPal Pro, PayPal Checkout, PayPal Express, PayPal Invoicing, Stripe, Stripe ACH, Authorize.Net, Braintree, CyberSource, eCheck.Net, BluePay, eWAY, PayU, Worldpay UK, Worldpay US, BlueSnap, Moneris, GoCardless, Sofort, PagSeguro, First Data, CardConnect, 2Checkout, Paysafe, Skrill, Chargify, PayJunction, ClickBank, Onebip, and Paymentwall. You may also use JotForm’s Purchase Order tool to accept non-card payments like cash, wire transfers, and checks.

  • How do I create a payment form?

    Creating your payment form with our drag-and-drop Form Builder only takes a few minutes! You can create one from scratch or customize a readymade payment form template to match your business. Then select your preferred payment provider and connect your account to authenticate the integration. Once you add your products and pricing, you can embed the form on your website and start accepting payments through your form!

  • Do I need to upgrade my JotForm plan in order to accept payments?

    Our free plan lets you accept up to 10 payment submissions per month. If you’d like to receive more than that, you’ll need to upgrade to our affordable Bronze, Silver, or Gold plans for higher payment limits.

  • Is JotForm PCI compliant?

    Yes. Not only does JotForm keep payment data protected with PCI DSS Level 1 Compliance, but we also protect all form data with GDPR compliance, CCPA compliance, a 256 bit SSL connection, and options for form encryption and HIPAA compliance for healthcare professionals. When customers purchase your products or book services through a JotForm payment form, they can rest assured that their information will be secure.

  • Can I charge customers later?

    Yes. If you integrate with Square, Stripe, PayPal, or Authorize.Net, you can use payment authorization to collect payment details now and charge your customers later. This is useful for selling items that require preapproval prior to delivery, or for services where you want to collect card details upon order and then charge the customer once the job is completed. Visit our user guide to learn more about how to enable payment authorization with JotForm.

  • How can I process purchase orders online?

    If you want to receive orders online but process payments in person, you can use a custom purchase order form. Just drag and drop the Purchase Order field onto your form, add your products and pricing, and share the form or embed it in your website to start collecting orders online. You can then contact customers to process cash, checks, or in-person card payments. Visit our user guide to learn more about how to process purchase orders online with JotForm.

  • Does JotForm offer sandbox mode?

    Yes, you can run tests with any of our payment gateway integrations. Simply change Live Mode to Test Mode to enable sandbox mode, and you’ll be able simulate payments through your form without submitting money. It’s the perfect way to make sure your form works properly before embedding it in your website and sharing it with customers!

  • How do I collect recurring payments through my form?

    If you’d like to accept recurring payments for subscriptions, simply choose your payment gateway integration and select Sell Subscriptions, if available, as your payment type. You can then configure subscription details such as price, subscription period, number of payments, trial period, and more. It’s great for recurring donations, membership fees, and subscription orders!

  • How can I process coupon codes through my form?

    Promo codes, coupon codes, and discounts are great ways to keep customers coming back for more. By adding a coupon code field to your online payment form, customers can easily enter pre-generated promo codes to automatically receive a discount on their total order price. Visit our user guide to learn more about how to add coupon codes to your form.

  • How can I collect additional charges through my form?

    If you’d like to automatically add tax to orders submitted through your form or add shipping fees for orders set up for delivery, you can do so automatically by updating your form’s settings. Visit our user guide to learn more about how to add tax or add shipping fees to your online form.

  • How do I send an invoice with PayPal?

    You can send invoices automatically from your forms using JotForm’s PayPal Invoicing integration. Once you’ve created your payment form with our Form Builder, select PayPal Invoicing from the list of payment gateways, connect your PayPal account, and configure payment details. When a user submit payment information through your form, they’ll instantly receive a custom invoice that will redirect them to PayPal’s website to complete their payment.

  • How can I accept credit card payments online?

    Accepting credit card payments online is easy with JotForm. All you have to do is create a payment form with our drag-and-drop Form builder, select your preferred payment provider, and connect your account to JotForm. Once you’ve published it on your website, customers will be able to submit debit and credit card details directly through your form. And since JotForm is PCI DSS Level 1 compliant, your customers’ cardholder data will be kept safe and sound with each transaction. Simplify the way your business accepts online credit card payments with JotForm!

  • How do I set up recurring payments with PayPal?

    To receive recurring payments for subscriptions or donations, start by adding a PayPal integration to your custom order form or donation form. Then set up your subscription options by adding prices, subscription periods, and limiting the total number of payments if necessary. Once you’ve created your custom subscription options, just embed the form in your website or share it with a link to start receiving payments online! Visit our user guide for more information on how to set up recurring payments with PayPal.

  • How do I set up ACH payments?

    JotForm offers an integration with Stripe ACH, which allows you to accept ACH payments through your online forms. Just finish customizing your form’s design, set up the Stripe ACH integration in a couple of clicks, and embed the form in your website or share it with a link to start collecting ACH payments instantly. Visit our user guide for more information on how to integrate your form with Stripe ACH.