Multi-agent management
Manage multiple AI Agents for different departments, each trained on specific data and tone. Perfect for support, sales, and internal operations, all within one dashboard.
Build Your Chatbot in Minutes!YES
Jotform AI Agents vs. Salesforce Chat
More Value Than Salesforce Chat. Intelligent Agents. Real Results.
Salesforce Chat is retiring, but that doesn’t mean you need to start over.
Skip the complex setup and costly add-ons. Jotform AI Agents deliver 24-7 automated support, seamless integrations, and instant setup without requiring a Salesforce admin or migration.
Build Your Chatbot in Minutes!Salesforce Legacy Chat Ends in 2026
Why switch now? Salesforce will officially retire its Legacy Chat products in early 2026, requiring all users to migrate to Enhanced Chat. But many Salesforce users are hesitant to migrate because:
Migration requires manual rebuilding of existing workflows and UI components.
Enhanced Chat requires pairing with Agentforce for true 24/7 automation, increasing costs.
Ongoing maintenance and updates can be complex for non-technical teams.
FEATURES
| FEATURES | Jotform | Salesforce Chat |
|---|---|---|
| Live, Real-Time Chat |
YES
|
Salesforce Chat
YES
|
| AI-Powered Responses |
|
Salesforce Chat
No
|
| Salesforce Record Manipulation |
Salesforce Chat
YES
|
|
| Knowledge Base Integration |
YES
(docs, links, Q&As and Salesforce Knowledge Articles)
|
Salesforce Chat
Manual*
*Agents can manually search for Salesforce Knowledge Articles during chat
|
| Experience Cloud Integration |
Salesforce Chat
YES
|
|
| Human Escalation |
Salesforce Chat
YES
|
|
| Omnichannel Support |
Salesforce Chat
Web Chat only
|
|
| Chatbot Customization |
Salesforce Chat
YES
|
|
| Multi-language support |
Salesforce Chat
YES
|
|
| Easy to Setup |
Salesforce Chat
No
*Advanced setup and Salesforce expertise required
|
|
| Maintenance & Updates |
Active
|
Salesforce Chat
Will retire on February 14, 2026
|
| 24/7 Availability |
YES
|
Salesforce Chat
No
|
| Form Connection |
Salesforce Chat
YES
*Through Salesforce Surveys
|
|
| Voice Support |
Salesforce Chat
No
|
|
| AI Agent Templates |
Salesforce Chat
No
|
|
| Collect Payment |
Salesforce Chat
No
|
|
| Integrations |
Salesforce Chat
Requires custom development
|
|
| Actions |
Salesforce Chat
via Einstein Bots
|
|
| Tools |
Salesforce Chat
Limited
|
|
| Multiple Users |
Available on Enterprise
|
Salesforce Chat
Available
|
| White Labeling |
Available on Enterprise
|
Salesforce Chat
Available
|
| Single Sign On (SSO) |
Available on Enterprise
|
Salesforce Chat
Available
|
| GDPR Compliance |
Salesforce Chat
Available
|
|
| PCI Compliance |
Salesforce Chat
No
|
|
| Two Factor Authentication (2FA) |
Salesforce Chat
Available
|
|
Trusted by the world’s best teams
Switch effortlessly
Get started instantly, no Salesforce admin, no rebuild, no downtime. Jotform AI Agents work out of the box, letting you launch automated customer support in minutes. Simply connect your form or upload your content, and your AI Agent is ready to chat.
24-7 support without added cost
Jotform AI Agents never sleep. Deliver instant, always-on support without pairing or expensive add-ons. From answering FAQs to qualifying leads, your AI Agent works around the clock at a fraction of Salesforce’s cost.
Integrated AI workflows
Turn conversations into submissions, approvals, and follow-ups with Jotform’s connected ecosystem. Every chat response can trigger a form, send an approval, or automatically store data, all without requiring external tools.
Benefits of Jotform AI Agents
Data privacy & security
Jotform AI Agents don’t just respond to messages; they streamline operations by automating workflows, processing requests, and assisting customers in real time. Businesses can reduce manual tasks and enhance efficiency with AI-driven actions tailored to their needs.
Build Your Chatbot in Minutes!
Multi-language support
Serve global customers automatically. Jotform AI Agents can understand and respond in multiple languages, providing localized support without the need for manual translation.
Build Your Chatbot in Minutes!
Built-in analytics
Monitor performance with real-time conversation dashboards showing chat volume, response quality, and resolution rates. Use insights to improve your AI Agent’s accuracy and efficiency continually.
Build Your Chatbot in Minutes!FAQ
-
What is happening to Salesforce Chat?
Salesforce announced it’s retiring its legacy Chat product and encouraging users to move to Enhanced Chat. The new version requires additional setup, configuration, and often pairing with Agentforce for full automation. Many users are now looking for simpler, cost-effective alternatives such as Jotform AI Agents.
-
Why choose Jotform AI Agents over Salesforce Chat?
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Do I need technical skills to set up Jotform AI Agents?
-
Can Jotform AI Agents really replace Salesforce Chat?
-
How does Jotform AI Agents handle 24-7 support?
-
Can I train Jotform AI Agents with my own data?
-
Is Jotform AI Agents secure?
-
How much does Jotform AI Agents cost?
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