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Excel London automates 94% of manual emails with Jotform Enterprise
Excel London uses Jotform Enterprise to streamline operations, automating complex workflows and saving hundreds of hours across departments. Discover how Jotform enhances data management and collaboration.
Boosting efficiency and reducing manual work
Time saved
300+ hours every year
Departments using Jotform Enterprise
9
Manual emails reduced
94% (from 3,000 to 180 and falling)
Excel London
Industry:
Tourism
Organization Size:
Large
Use Cases:
Workflow automation, e-signature collection, cross-team collaboration, real-time reporting, PDF generation
About
ExceL London is a major international exhibition and convention centre located in East London’s Royal Docks. Its 230-member staff support around 400 events each year — serving visitors, exhibitors, and event organizers across building services, traffic, sustainability, procurement, marketing, sales, digital signage, and more.
Challenge
Excel London lacked a single system of record for its data and processes. Departments often received the same information but stored it in different places, hindering collaboration and delaying workflows. Managing catering applications for a single event required more than 3,000 emails sent over a three-month period.
Solution
Excel London implemented Jotform Enterprise’s no-code form builder, conditional logic, automated workflows, PDF generation, and integrations to centralize and streamline workflows.
Results
Manual emails were reduced by 94%. The new workflows are projected to save teams 300+ hours per year.
Form analytics and automated reporting now enable ExceL London to feed visual dashboards and insights directly into board reports, promoting a more data-driven culture.
Automating ten signatures and eleven workflows with one click
Instead of filling out a Word document, sending it for approval, receiving it back, putting it on DocuSign, dragging in 10 signature fields and waiting weeks for one person to respond, we can map out the entire process — including those requiring 11 stages of signatures — press a button, and it’s gone. The form comes back timestamped, and we get a nice, polished PDF at the end of the workflow delivered straight to our inbox. It’s ideal.
Business Systems Analyst, Excel London
