All stories / GenkiJACS
GenkiJACS delivers a high-touch student experience at scale with Jotform Enterprise
When GenkiJACS expanded to five campuses, the organization needed help maintaining its customer service focus. Jotform Enterprise delivered by automating a lot of the manual work the team at GenkiJACS used to do.
Case study results at a glance
Form submissions
108,000
Online forms
107
Number of students served
12,000+
GenkiJACS
Industry:
Education
Organization Size:
Medium
Use Cases:
Lead capture, inquiry forms, submission tracking, form optimization, market research, student onboarding, enrollment workflows, automated reminders, document collection, ongoing communications, placement testing, student information collection, enrollment data, program-specific forms
Products Used
About
Since 2005, GenkiJACS has helped more than 12,000 students from around the world learn Japanese while immersing themselves in local Japanese communities and culture. The school has five campuses: Okinawa, Nagoya, Fukuoka, Tokyo, and Kyoto.
Challenge
When GenkiJACS expanded from three campuses to five, the organization had to figure out how to grow without losing the personal touch that defines the GenkiJACS experience.
Solution
Dmitry Ser, sales and communications lead at GenkiJACS, upgraded the school’s Jotform account to Enterprise.
Features exclusive to Enterprise, like Admin Console Analytics, gave GenkiJACS teams the information they needed to identify friction points in their forms and improve form completion rates. Plus, unlimited forms gave staff the freedom to duplicate forms and refine them as processes evolved.
GenkiJACS automated several processes with Jotform Workflows, freeing up staff time that used to be spent following up on missing materials.
Results
With more visibility into the student onboarding process and more time to focus on supporting students, GenkiJACS can continuously refine its enrollment and onboarding processes and focus on the personal interactions that make GenkiJACS special.
A force multiplier
Jotform allows us to force-multiply what we do.
Sales and Communications Lead, GenkiJACS
