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Kitchener-Waterloo Multicultural Centre saves $100,000 annually with Jotform Enterprise

Discover how this Ontario nonprofit saves $100,000 annually by powering their community services with Jotform Enterprise.

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Kitchener-Waterloo Multicultural Centre Hero Image

Results at a glance

Costs saved annually

$100,000

# of form submissions

35,000+

# of form integrations

4

Kitchener-Waterloo Multicultural Centre

Industry:

Nonprofit

Organization Size:

Medium

Use Cases:

Client intake, internal processes, program coordination, government grant reporting, digitizing workflows, processing requests, automating email sends, integrating with third-party platforms, generating purchase and sales orders, customer service AI Agents

About

Since 1967, Kitchener-Waterloo Multicultural Centre (KWMC) has served as a hub of support for immigrants, refugees, international students, and community members across the Kitchener-Waterloo region of Ontario, Canada. The organization offers settlement services, employment assistance, language programs, and interpretation and translation services.

Challenge

Before adopting Jotform, KWMC handled interpreter service requests by phone. Staff would field calls, jot down details, and follow up with interpreters. As demand increased, this process became inefficient and difficult to manage.

Solution

KWMC now uses Jotform Enterprise’s automated workflows to reduce back-and-forth communication and administrative overhead. Requests move smoothly through the system without needing constant manual oversight.

Results

By automating processes for the centre’s language services and to support their 65,000-attendee annual festival, Jotform Enterprise saves KWMC $100,000 annually in administrative overhead.

A game-changer for nonprofit organizations

I’d absolutely recommend it.

Mac Summers

Director of Finance and Business Services, Kitchener-Waterloo Multicultural Centre