Questions about data security, total submissions, and plan upgrade

  • abreschayko
    Asked on 19 липня 2023 р. о 04:31

    Please write more about data security in the free version. Does it exist at all? But which one?

    Regarding the automatic deletion after 500, when there is integration with Google tables, and the answers are automatically transferred, when the limit is exceeded, then the answers are also deleted there?

    When I understand that I need more than 100 answers in a given month, is it possible to pay for 1 month and then return to the free version? But what will it look like? All answers if more than 500 will be automatically deleted?

  • Mary_Ed Jotform Support
    Replied on 19 липня 2023 р. о 08:17

    Hello Alina,

    Thanks for reaching out to Jotform Support. I understand that you want to upgrade your plan, and it's fine if you only want to keep the plan for one month. 

    Please note that if you downgrade your account, your existing forms and submissions will remain on your account. But, we recommend exporting your current data to back up your form submissions because they will be deleted if your Total Submissions Storage is limited to 500 once you switch back to the Starter plan. As for your other questions, I've moved them to a new separate thread. Check out the hyperlinks below:

    Reach out again if there’s anything else we can help you with.