Customer Centric

 
<img src="https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-scaled.jpg" class="featured wp-post-image" alt="house showing" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-250x103.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-700x288.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-768x316.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-1536x632.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-120x49.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-330x136.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-640x263.jpg 640w, https://www.jotform.com/blog/wp-content/uploads/2021/03/house-showing-486x200.jpg 486w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Inspectors

5 house showing tips for real estate agents                        

by John Boitnott | March 24, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-scaled.jpg" class="featured wp-post-image" alt="customer feedback examples" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-250x62.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-700x172.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-768x189.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-1536x378.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-120x30.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-330x81.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-640x157.jpg 640w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-feedback-examples-2000x500.jpg 2000w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Advice

3 inspiring customer feedback examples                        

by Quentin Ainsworth | March 22, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-scaled.jpg" class="featured wp-post-image" alt="customer satisfaction and retention" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-250x70.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-700x196.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-768x215.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-1536x431.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-120x34.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-330x93.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/03/customer-satisfaction-and-retention-640x180.jpg 640w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Advice

How to improve customer satisfaction and retention                        

by Quentin Ainsworth | March 03, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-scaled.jpg" class="featured wp-post-image" alt="real-time customer feedback" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-250x69.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-700x192.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-768x211.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-1536x422.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-120x33.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-330x91.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/03/real-time-customer-feedback-640x176.jpg 640w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Advice

The benefits of real-time customer feedback                        

by Quentin Ainsworth | March 02, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner.png" class="featured wp-post-image" alt="" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner.png 2236w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-250x151.png 250w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-700x424.png 700w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-768x465.png 768w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-1536x930.png 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-2048x1240.png 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-120x73.png 120w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-330x200.png 330w, https://www.jotform.com/blog/wp-content/uploads/2021/02/CRM-tables-blogbanner-604x366.png 604w" sizes="(max-width: 330px) 100vw, 330px" />                                        

Product

How to create a CRM with JotForm Tables                        

by Darin Moriki | February 22, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-scaled.jpg" class="featured wp-post-image" alt="customer survey tools" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-250x80.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-700x224.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-768x245.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-1536x491.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-120x38.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-330x105.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-640x204.jpg 640w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-feedback-software-626x200.jpg 626w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Advice

The best customer survey tools for 2021                        

by Quentin Ainsworth | February 17, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-scaled.jpg" class="featured wp-post-image" alt="customer satisfaction metrics" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-scaled.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-250x70.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-700x197.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-768x216.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-1536x432.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-120x34.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-330x93.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/02/customer-satisfaction-metrics-640x180.jpg 640w" sizes="(max-width: 352px) 100vw, 352px" />                                        

Advice

5 customer satisfaction metrics to track in 2021                        

by Quentin Ainsworth | February 16, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback.jpg" class="featured wp-post-image" alt="" srcset="https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback.jpg 1417w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-250x206.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-700x576.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-768x631.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-120x99.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-330x271.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-445x366.jpg 445w, https://www.jotform.com/blog/wp-content/uploads/2021/01/customer-feedback-243x200.jpg 243w" sizes="(max-width: 243px) 100vw, 243px" />                                        

Advice

7 best practices for customer feedback management                        

by Quentin Ainsworth | January 07, 2021

<img src="https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey-.jpg" class="featured wp-post-image" alt="A customer filling out a customer experience survey" srcset="https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey-.jpg 1512w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--250x167.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--700x467.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--768x513.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--120x80.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--330x220.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--548x366.jpg 548w, https://www.jotform.com/blog/wp-content/uploads/2020/12/customer-survey--300x200.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" />                                        

Advice

29 best customer experience survey questions                        

by Kimberly Houston | December 18, 2020

<img src="https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction.jpg" class="featured wp-post-image" alt="" srcset="https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction.jpg 1786w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-250x166.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-700x466.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-768x511.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-1536x1022.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-120x80.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-330x220.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-550x366.jpg 550w, https://www.jotform.com/blog/wp-content/uploads/2020/10/How-to-measure-customer-satisfaction-301x200.jpg 301w" sizes="(max-width: 301px) 100vw, 301px" />                                        

Advice

How to measure customer satisfaction                        

by Quentin Ainsworth | October 22, 2020

<img src="https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey.jpg" class="featured wp-post-image" alt="" srcset="https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey.jpg 1417w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-250x167.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-700x467.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-768x512.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-120x80.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-330x220.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-549x366.jpg 549w, https://www.jotform.com/blog/wp-content/uploads/2020/09/customer-effort-score-survey-300x200.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" />                                        

Advice

What is the customer effort score, and how do you calculate it?                        

by Quentin Ainsworth | September 17, 2020

<img src="https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business.jpg" class="featured wp-post-image" alt="" srcset="https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business.jpg 2048w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-250x167.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-700x467.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-768x512.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-1536x1024.jpg 1536w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-120x80.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-330x220.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-549x366.jpg 549w, https://www.jotform.com/blog/wp-content/uploads/2020/08/web-chat-business-300x200.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" />                                        

Advice

The ultimate guide to web chat for business                        

by Larry Kim | August 10, 2020

<img src="https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers.jpg" class="featured wp-post-image" alt="Onboarding new customers" srcset="https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers.jpg 1200w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-250x151.jpg 250w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-768x464.jpg 768w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-700x423.jpg 700w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-120x73.jpg 120w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-330x199.jpg 330w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-606x366.jpg 606w, https://www.jotform.com/blog/wp-content/uploads/2019/04/avoid-mistakes-when-onboarding-new-customers-331x200.jpg 331w" sizes="(max-width: 331px) 100vw, 331px" />                                        

Advice

How to avoid 4 key mistakes when onboarding new customers                        

by Josh Brown | April 19, 2019