All stories / City of Greensboro
Serving 300,000 residents with smarter government workflows
See how the City of Greensboro digitized operations, cut paper costs, and sped up services with Jotform Enterprise.
Modernizing city services for a community of 300,000+
Employees served
3,800+
Residents reached
300,000+
Departments using Jotform
Citywide
City of Greensboro
Industry:
Government
Organization Size:
Large
Use Cases:
Workflow automation, HR onboarding, benefits management, public-facing service forms, event registration, approval routing, mobile accessibility, accessibility compliance
About
The City of Greensboro, NC is a mid-sized municipal government serving nearly 300,000 residents with a workforce of approximately 3,800 employees across public safety, parks and recreation, engineering, human resources, and more.
Challenge
The City of Greensboro relied heavily on paper forms for both internal operations and public-facing services. When the COVID-19 pandemic halted in-person services, that dependency became unsustainable. Paper was costly, processes were slow, and staff spent significant time on manual tasks — routing requests, chasing approvals, and managing communications that should have been automated. With most residents accessing city services on mobile devices, the city also needed a solution that could meet people where they were.
Solution
The City of Greensboro expanded its use of Jotform Enterprise across nearly every department, replacing paper-based processes with digital forms and automated workflows. HR and benefits teams now route leave requests automatically to the appropriate liaisons for review and approval. Public-facing forms handle everything from water service applications to police ride-along scheduling and community event registration. The city's annual MLK Day Breakfast — once managed with notepads and phone calls — now runs entirely through Jotform, with automated payment routing and instant confirmations. Mobile preview and built-in accessibility tools ensure every form works for every resident.
Results
Greensboro dramatically reduced paper and printing costs by digitizing forms that once circulated across departments and to the public. Automated workflows reclaimed meaningful employee time previously spent on repetitive manual tasks. Residents now receive instant confirmations and mobile-friendly experiences that meet modern expectations. Department leads have full visibility into where any request stands at any point in the process — eliminating the back-and-forth that defined paper-based operations.
It’s got a little something for everybody
I can't say enough good things about it. It really streamlines processes and cuts down on a lot of the repetitive tasks that take up employees' time throughout their day. It's easy to pick up — you can customize it or leave it as is — and it works really well for organizations big and small.
Web Architect, City of Greensboro
