Case Study

1Berkshire cut member processing times in half with Jotform Enterprise

Discover how 1Berkshire, an economic development and tourism promotion nonprofit for the Berkshires region, uses Jotform Enterprise to onboard new member businesses.

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Results at a glance

50%

Reduction in member onboarding time

200+

# of forms

36,000+

# of form submissions

Industry: Nonprofit

Organization size: Small

1Berkshire

1Berkshire is a nonprofit membership organization in the Berkshires region of Massachusetts. Its membership of local businesses focuses on economic development and tourism promotion for the area through large-scale events, training opportunities, and an annual guide to the region.

Use cases

Workflow automation, digitizing manual processes, event registrations, applications, approvals, integrations, automated email communication, team collaboration

Challenge

1Berkshire is funded in part by membership dues, so staff needed to be able to process new member enrollments in a timely manner. Delays can cause potential members to abandon the application altogether.
Solution

1Berkshire used Jotform Enterprise to digitize and automate parts of the member enrollment process. Using Jotform, they can collect and manage enrollments in one place through a form. The platform automatically sends applicants an acknowledgment email, so they get an immediate response.
Results

With the automated member application process, 1Berkshire can onboard new members twice as fast, making it more likely that they will complete the process.