Our traditional, standard plans (Free, Bronze, Silver and Gold) are single-user plans that run on shared servers and come with online-only support.
Jotform Enterprise is our only multi-user plan where an admin can assign access-level controls to users and users can collaborate with other users. It runs on a server dedicated to your organization, at a Google Cloud or AWS data center of your choosing, to ensure you comply with country-specific (e.g. Australia, Canada, UK, etc) data privacy rules. It also comes with a named, dedicated Enterprise Support Engineer and their email and phone number for instant troubleshooting. Here is a breakdown of features and how they differ between our Standard Plans and Enterprise:
| Jotform Standard (Free/Bronze/Silver/Gold) | Jotform Enterprise | |
|---|---|---|
| Easiest Drag-and-Drop Form Builder |  | |
| PDF Builder | | |
| Mobile Forms | | |
| Payment Integrations | | |
| 3rd Party Integrations | | |
| API | | |
| Server Environment | Shared | Dedicated to your Organization |
| Server Location Options | EU/US | Full compliance with country-specific data residency requirements |
| HIPAA | (Optional) | (Optional) |
| GDPR | (Optional) | (Optional) |
| HIPAA + GDPR 1 | (Optional) | |
| Multiple Users | | |
| Shared Access to Forms and Submissions | | |
| Server Administration | | |
| SSO Login | | |
| SSO for Forms | | |
| Custom Domain Name | | |
| Customized Form Link | | |
| White Label | | |
| Service Level Agreement (SLA) | | |
| Customized Agreement | | |
| 24/7 Online Support | | |
| Direct Support Contact, Phone Support | | |
| UNLIMITED Forms | | |
| UNLIMITED Submissions | | |
| UNLIMITED API Calls | | |
| UNLIMITED Payments | | |
| UNLIMITED Storage | |
1 With Enterprise package you get an option to choose location for a dedicated server what allows to install HIPAA within EU region.
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