Our traditional Standard Plans (Free, Bronze, Silver, and Gold) are single-user plans that run on shared servers and come with online-only support.
Jotform Enterprise is our only multi-user plan where an admin can assign access-level controls to users, and users can collaborate with other users. It runs on a server dedicated to your organization, at a Google Cloud data center at a location of your choosing, to ensure you comply with country-specific (e.g., Australia, Canada, UK, etc.) data residency and privacy rules. It also comes with access to a dedicated Enterprise Customer Success Team who will help you fix any issues you may run into while building your forms or setting up your Enterprise-level settings.
Here is a breakdown of features and how they differ between our Standard Plans and Enterprise:
|Features||Jotform Standard||Jotform Enterprise|
|Easiest Drag-and-Drop Form Builder|
|3rd Party Integrations|
|Server Environment||Shared||Dedicated to your Organization|
|Server Location Options||EU/US||Full compliance with country-specific data residency requirements|
|HIPAA + GDPR (Optional) |
|Shared Access to Forms and Submissions|
|SSO Login (Optional)|
|SSO for Forms (Optional)|
|Custom Domain Name|
|Customized Form Link|
|Service Level Agreement (SLA)|
|24/7 Online Support|
|Real-Time Zoom Sessions with Customer Success Team|
|UNLIMITED API Calls|
|UNLIMITED Storage |
- ^ With the Enterprise package, you get an option to choose a location for a dedicated server that allows installing HIPAA within the EU region.
- ^ Jotform Enterprise Fair Use Policy allows for 1TB of storage for Base Package and an additional 1TB of storage for each additional pack of 5 users (e.g., Base Package + 20 users would allow for up to 5TB of storage). Enterprise customers can choose to go over the allowed storage for additional fees.