What is the Difference between Jotform Enterprise and Standard

September 15, 2021

Our traditional, standard plans (Free, Bronze, Silver and Gold) are single-user plans that run on shared servers and come with online-only support.

Jotform Enterprise is our only multi-user plan where an admin can assign access-level controls to users and users can collaborate with other users. It runs on a server dedicated to your organization, at a Google Cloud or AWS data center of your choosing, to ensure you comply with country-specific (e.g. Australia, Canada, UK, etc) data privacy rules. It also comes with a named, dedicated Enterprise Support Engineer and their email and phone number for instant troubleshooting. Here is a breakdown of features and how they differ between our Standard Plans and Enterprise:

 Jotform Standard (Free/Bronze/Silver/Gold)Jotform Enterprise
Easiest Drag-and-Drop Form Builder
PDF Builder
Mobile Forms
Payment Integrations 
3rd Party Integrations 
API
Server Environment SharedDedicated to your Organization
 Server Location OptionsEU/US Full compliance with country-specific data residency requirements
HIPAA(Optional)(Optional)
GDPR(Optional)(Optional)
HIPAA + GDPR 1 (Optional)
Multiple Users 
Shared Access to Forms and Submissions 
Server Administration 
SSO Login 
SSO for Forms 
Custom Domain Name 
Customized Form Link
White Label 
Service Level Agreement (SLA) 
Customized Agreement 
24/7 Online Support
Direct Support Contact, Phone Support 
UNLIMITED Forms 
UNLIMITED Submissions 
UNLIMITED API Calls 
UNLIMITED Payments 
UNLIMITED Storage 

1 With Enterprise package you get an option to choose location for a dedicated server what allows to install HIPAA within EU region.

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Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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