Case Study

How Oakland International Airport keeps 11 million passengers moving with Jotform Enterprise

Discover how Oakland International Airport transformed its operations with Jotform by automating workflows, improving data collection, and ensuring efficient communication.

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The Port of Oakland at a glance

157

Forms

25,806

Submissions

72,850

Form views

Industry: Transportation & Travel

Organization size: Small

Oakland International Airport

As part of the Port of Oakland, the Oakland International Airport plays a vital role in transportation and trade, managing thousands of daily operations. Spanning 20 miles of Bay Area coastline, the Port of Oakland operates one of the West Coast’s busiest seaports and the area’s third-largest airport, Oakland International Airport (OAK). Some 11 million travelers pass through Oakland International Airport annually.

Use cases

Data Management

Challenge

The airport faced inefficiencies due to outdated manual workflows, including paper forms and data collection, which slowed operations and introduced errors. Additionally, ensuring compliance and real-time updates across departments was challenging, complicating communication and task management.
Solution

With Jotform Enterprise, the airport implemented customizable, digital forms that streamlined data collection processes. Integrations with platforms like Google Sheets enabled real-time data sharing across teams, while automated workflows ensured tasks were completed efficiently. Jotform's mobile-friendly interface allowed for on-the-go updates, enhancing flexibility and response times.
Results

By adopting Jotform, Oakland International Airport significantly improved its operational efficiency. Tasks that once required manual effort were automated, reducing delays and errors. Real-time data sharing and better communication enhanced collaboration, while compliance processes became more streamlined, saving the airport valuable time and resources.