Case Study

RAASM USA solidifies customer relationships with Jotform Enterprise

Discover how RAASM USA uses Jotform Enterprise to track warranties, automate communications and streamline product reporting.

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Automating claims processes for happier customers

91%

improved response times by

100+

products available in countries worldwide

250

global distributors

Industry: Manufacturing

Organization size: Large

RAASM USA

RAASM designs, engineers, and manufactures an entire line of fluid transfer equipment for myriad industries. Its 220,000-square-foot state-of-the-art facility is located on a 28-acre compound in Italy.

Use cases

Data collection, workflow automation, custom solutions, mobile apps, cost reporting, process improvement

Challenge

The team at RAASM USA needed a better way to track and manage warranties, which were processed using email, phone, QuickBooks, Excel, and Dropbox. This siloed system made critical information difficult to find or not accessible to those who needed it.
Solution

RAASM USA uploaded its static PDF claim form to Jotform Enterprise, creating a dynamic online form that automates the entire process and enables the team to track claim status and replacement costs in real time.
Results

Information is now easily accessed in one place, improving response times, enabling equipment tracking, and informing replacement cost analysis and product improvements.