Top 10 LiveAgent alternatives compared in 2026

LiveAgent is a respected help desk. It’s an all-in-one, feature-rich solution designed to streamline customer support across email, chat, call center, and social channels. 

Despite its popularity, many businesses are looking for LiveAgent alternatives. Some find the pricing restrictive as they scale. Others want a more modern user interface (UI), deeper automation, or tighter integrations with their CRM or AI tooling.

Whether you’re concerned with pricing, complexity, feature gaps, or UI preferences, or you want more advanced automation, there are now many LiveAgent alternatives with different strengths. In this guide, I’ve compared my favorites to help you find the platform that best fits your needs. 

Top 10 LiveAgent alternatives compared in 2026

Tool	Core focus	Key differentiator	Pricing model
Jotform AI Chatbot	No-code AI chatbot and CRM-connected workflows	Native Salesforce AI sync, no coding, and a unified Jotform ecosystem to support your business as it scales	Freemium and paid tiers starting from $34/month
Zendesk	Solving help desk challenges for enterprise solutions and complex support needs	Highly scalable, enterprise-grade service platform that supports the full customer support life cycle across channels	Paid tiers starting from $19/month
Freshdesk	Scalable support software with strong integrations and usability	Strong usability and scalability Gentle learning curve for smaller teams Advanced features for larger operations	Freemium and paid tiers starting from $15/month
Zoho Desk	Small to medium support teams already using Zoho’s ecosystem	Deep integration into the full Zoho suite Delivers high automation and value for money	Paid tiers starting from $7/month
Fin by Intercom	Advanced, AI-first customer support agent	Resolves real support queries at scale and integrates with Intercom’s ecosystem	Paid tiers starting from $29/month
Hiver	A simple help desk solution that integrates with Gmail	Can manage customer support within your Gmail interface	Freemium and paid tiers starting from $25/month
Help Scout	Straightforward, collaborative support	A help-desk feel within a familiar email workflow for easy adoption	Paid tiers starting from $25/month
HubSpot	Growing businesses using the HubSpot ecosystem	Broader HubSpot ecosystem could power your entire business	Freemium and paid tiers within HubSpot’s ecosystem
Gorgias	E-commerce brands using Shopify	Deep, native e-commerce store integration, enabling agents to act on orders, refunds, and shipping directly from the support interface	Paid tiers starting from $10/month
Tawk.to	Free forever models and a simple chatbot solution	A full-function live chat and ticketing system with unlimited agents at zero cost	Freemium and a paid tier to remove Tawk.to branding for $29/month

1. Jotform AI Chatbot: Best for no-code solutions and CRM-connected workflows

Jotform AI Chatbot is a versatile solution that scales with your business as it grows. There are over 200+ AI chatbot templates: a chatbot for every use case you can think of.

Watch on youtube

How to Build AI Agents with Jotform – No Code, Free & Beginner-Friendly

• Key features 
  • No-code AI chatbot builder: You can build fully customized chatbots without touching code. Using the AI chatbot builder, type what you need from your chatbot using natural language, and the builder will do the rest.
  • Customizable conversation flows: Teams can design conversation flows, automate actions, personalize responses, and train the chatbot on internal documentation, such as the knowledge base, tone of voice documents, and more. 
  • Flexible deployment and controls: Deploy bots on websites, forms, or internal workflows using Jotform’s intuitive drag-and-drop interface, manage everything from a central dashboard, and allow multiple people to take over conversations whenever human support is needed. 
  • Impressive integration ecosystem: Jotform integrates with over 700 tools, covering CRMs, project management platforms, email marketing tools, cloud storage, and payment solutions.
• Key differentiator
  • Jotform Salesforce Agent is just one product in the unified Jotform ecosystem. 
• There’s also
  • Jotform Forms: A no-code form builder that lets you create interactive forms, surveys, and data-collection experiences for any use case
  • Jotform Tables: A collaborative spreadsheet-database hybrid that stores, organizes, and manages all data collected through your forms and workflows
  • Jotform Workflows: An automated workflow tool that routes submissions to the right people for review, approval, or follow-up actions
  • Jotform Report Builder: A reporting tool that turns form and table data into visual charts, dashboards, and shareable insights
• Pricing: Get started with up to five AI Agents and 100 monthly conversations for free. Or choose from three paid plans:
  • Bronze: $34 per user, per month for 25 AI Agents and 1,000 monthly conversations
  • Silver: $39 per user, per month for 50 AI Agents and 2,500 monthly conversations
  • Gold: $99 per user, per month for 100 AI Agents and 10,000 monthly conversations
  • Enterprise Pricing available upon request
• Rating: 4.7/5 with over 4,000 reviews

Jotform Salesforce Agent is a must-have for Salesforce users because it bridges the gap between your chatbot and Salesforce. In real time, it can automatically sync leads, cases, and form/chat data directly into Salesforce, eliminating manual data entry and ensuring structured data flows directly into CRM pipelines.

Watch on youtube

Introducing Jotform Salesforce Agent

2. Zendesk: Best for enterprise solutions and complex support needs

Zendesk is an award-winning market leader trusted by major brands. It’s feature-rich and has many integrations, making it an excellent choice for many. However, Zendesk can be overwhelming or too much for some brands.

• Key features
  • Extensive integrations: Zendesk’s marketplace features over 1,000 integrations, including CRM, messaging apps, analytics tools, productivity platforms, and more. It also includes robust APIs and webhooks, enabling deep alignment with existing systems. 
  • Omnichannel ticketing and unified agent workspace: This feature pulls in customer queries from any channel into a single agent dashboard, making it easier to follow and manage support.
  • Advanced analytics, dashboards & AI-powered insights: You can access real-time metrics, trend analysis, and AI suggestions to help teams track performance, optimize workflow, and deliver better support. 
• Key differentiator
  • Zendesk is a highly scalable, enterprise-grade service platform that supports the full customer support life cycle across channels.
• Pricing 
  • Support Team: $19 per agent, per month
  • Support Professional: $55 per agent, per month
  • Support Enterprise: $115 per agent, per month
• Rating: 4.3/5 with over 6,500 reviews

3. Freshdesk: Best for teams wanting scalable support software with strong integrations and usability

Freshdesk has grown into a leading help desk and support platform thanks to its intuitive ticketing system, strong automation, and ease of use for support teams of all sizes. It offers a smoother, more streamlined alternative for organizations that find some of the market-leading platforms too complex or heavyweight.

• Key features
  • Comprehensive ticketing plus automation and AI-powered agent support: Freshdesk handles email, chat, social, and phone tickets from a unified queue, with built-in automation rules and AI assistants such as Freddy to streamline responses. Freshdesk reports that Freddy AI can handle up to 80 percent of customer service queries.
  • Deep integrations across apps: Freshdesk has over 1,000 ready-to-install, easily configured integrations in the Freshworks Marketplace, including CRMs, productivity tools, cloud storage, and more. With Zapier integrations, even more automations are available.
  • Advanced workflows help teams work efficiently: Teams can set up routing, automated workflows, and service-level agreements so admin tasks will resolve themselves without needing human intervention. For example, features such as smart routing allow tickets to be routed to the right agent.
• Key differentiator
  • Freshdesk stands out by combining strong usability and scalability. There’s a gentle learning curve for smaller teams and advanced features (automation, AI, custom roles) for larger operations.
• Pricing: You can get started using Freshdesk for free, but there are also paid packages available:
  • Growth: $15 per agent, per month
  • Pro: $49 per agent, per month
  • Enterprise: $79 per agent, per month
  • Rating: 4.4/5 with over 3,500 reviews

4. Zoho Desk: Best for small to medium support teams already using Zoho’s ecosystem

Zoho Desk is a powerful yet approachable support platform that integrates with the broader Zoho ecosystem. It’s a strong option for teams that are already using (or plan to use) Zoho in any capacity. 

• Key features
  • AI-powered assistance: Zia is Zoho’s AI, which helps support teams in many ways, such as tagging tickets by theme, generating AI summaries of tickets, and converting customer support replies into knowledge base articles. 
  • Omnichannel ticketing and workflow automation: The platform supports multiple channels, such as email, telephone, messaging apps, social media, live chat, and web forms in a unified agent workspace.
  • Extensive integrations: Zoho Desk integrates natively with other Zoho apps (CRM, Books, Projects, and FSM) and also offers the Zoho Marketplace, providing additional integration options. 
• Key differentiator
  • Zoho Desk has deep integration into the full Zoho suite. It delivers high automation and value for money
• Pricing
  • Express: $7 per user, per month
  • Standard: $14 per user, per month
  • Professional: $23 per user, per month
  • Enterprise: $40 per user, per month
• Rating: 4.4/5 with over 7,500 reviews

5. Fin by Intercom: Best for companies wanting an advanced, AI-first customer support agent

Fin is Intercom’s flagship AI support agent, designed to automate large portions of customer service through highly accurate, conversational responses. It’s trusted by fast-growing SaaS and digital businesses looking to reduce support volume without sacrificing personalized, real-time engagement.

• Key features
  • AI-native support automation: Fin is Intercom’s proprietary AI layer that delivers human-level answers, pulls from your knowledge base, and resolves support queries without agent involvement.
  • Integrations: Fin integrates seamlessly with Intercom’s Inbox, Articles, and workflow tools and connects to hundreds of third-party apps through Intercom’s marketplace (CRMs, e-commerce platforms, marketing tools, and data warehouses).
  • Seamless handoff to human agents with conversation history: When Fin cannot resolve an issue, conversations transition instantly to human agents with conversation logs, reducing friction for customers and support teams.
• Key differentiator
  • Fin stands out for its AI-first design. It’s built to autonomously resolve real support queries at scale, and it integrates with Intercom’s broader support ecosystem.
• Pricing
  • Fin with your current help desk: $0.99 per resolution, minimum 50 resolutions per month
  • Fin with Intercom’s help desk: $0.99 per resolution and $29 per help desk seat, per month
• Rating: 4.5/5 based on over 3,500 reviews

6. Hiver: Best for those who use Gmail and want a simple solution

Hiver brings help desk workflows directly to your Gmail inbox. It’s a functional choice for teams that already live in email but want full customer support functionality without switching platforms.

• Key features
  • Shared inbox and ticketing: Hiver converts shared email accounts (e.g., support@, sales@) into tickets you can assign, tag, track, and manage. It also offers features such as collision alerts (to prevent two agents from replying to the same query).
  • Integrations with CRM, chat, voice, and workflow tools: Hiver supports integrations with tools including Slack, Asana, Jira, and Salesforce.
  • AI-powered automation and insights (tagging, summarization, sentiment, routing): With Hiver’s AI layer, you get features such as automatic tagging of conversations, sentiment analysis, summarizing long email threads, composing replies with AI assistance, and routing based on rules, which help reduce repetitive manual work and improve response times.
• Key differentiator
  • Hiver combines the familiarity of Gmail/Workspace for support teams with full help desk features and AI automation, so you don’t have to leave your inbox to manage customer service at scale.
• Pricing: You can use Hiver for free forever, but there are also the following paid packages: 
  • Growth: $25 per user, per month
  • Pro: $45 per user, per month
  • Elive: $75 per user, per month
• Rating: 4.6/5 with over 1,272 reviews

7. Help Scout: Best for teams wanting a straightforward, collaborative support platform

Help Scout offers customer support software with the feel of a shared email inbox and the capabilities of a help desk. It’s ideal for companies prioritizing human-centered service without complexity.

• Key features
  • Shared inbox with unified views across multiple mailboxes: Help Scout allows teams to manage multiple support inboxes in one place. You can assign and tag conversations and collaborate via internal notes.
  • Strong integrations across CRM, chat, and automation tools: Help Scout integrates with key systems such as Salesforce, Jira, HubSpot, Slack, Shopify, and more. 
  • AI features and knowledge base ensemble customer self-service: The platform includes tools such as AI Drafts, AI Summarize, chat widget Beacon, and an integrated help center, enabling teams to automate knowledge delivery and streamline responses. 
• Key differentiator
  • Help Scout maintains a help desk feel within a familiar email workflow for easy adoption.
• Pricing: If you want to add on AI Answers, it’s $0.75 per resolution
  • Standard: $25 per user, per month
  • Plus: $45 per user, per month
  • Pro: $75 per user, per month
• Rating: 4.4/5 with over 400 reviews

8. HubSpot: Best for growing businesses using the HubSpot ecosystem

The HubSpot Service Hub is the customer service arm of the broader HubSpot ecosystem, uniting support, CRM, sales, and marketing data in a single platform. The platform includes a live chat replacement, HubSpot Chatbot, that you can use for free. 

• Key features
  • Fully integrated CRM: You get access to HubSpot’s CRM, which shares contacts, deals, marketing, and sales data with support teams, along with tools such as ticketing, shared inboxes, and customer portals. 
  • Rich automation, AI tools, and self-service resources: The platform includes HubSpot’s AI-powered agents (Breeze).
  • Extensive integrations & platform ecosystem: HubSpot integrates with thousands of third-party tools and natively links Marketing Hub, Sales Hub, CMS Hub, and Data Hub for unified workflows. 
• Key differentiator
  • HubSpot is more than just a help desk. It’s a huge platform with multiple tools, including Sales Hub and Marketing Hub, that can be used to power your entire business. 
• Pricing
  • You can use HubSpot’s Chatbot for free, but if you need more features, you’ll need to upgrade to Premium HubSpot plans such as Marketing Hub, Sales Hub, Service Hub, and Content Hub. 
• Rating: 4.4/5 with over 2,000 reviews

9. Gorgias: Best for e-commerce brands using Shopify

Gorgias is designed for e-commerce brands and online retailers. It’s especially popular on Shopify, and it comes highly recommended, even by Shopify Plus representatives, who told me that Gorgias has exceptional customer service.

• Key features
  • Unified support across all channels with context-rich customer data: Gorgias brings email, live chat, social media (including Facebook/Instagram), SMS, and voice into a single inbox.
  • Access to customer history: This live chat software helps agents view the customer’s full order and behavioral history right inside the ticket, enabling them to personalize and streamline conversations.
  • Strong automation & AI built for e-commerce support: You can set rules and use the AI agent to automatically handle common questions (such as “Where’s my order?”), tag tickets by sentiment or intent, and free up human agents to deal with more complex issues.
  • Wide range of integrations tailored for e-commerce stacks: Gorgias integrates with over 8,000 apps via Zapier and numerous direct connectors with e-commerce platforms such as Shopify, BigCommerce, Magento, SMS apps, and marketing tools.
• Key differentiator
  • Gorgias is the help desk for e-commerce. It pairs help desk functionality with deep, native e-commerce store integration, enabling agents to act on orders, refunds, and shipping directly from the support interface.
• Pricing: Gorgias’ pricing is quite complex, which is one of the main reasons people look for Gorgias alternatives. Here are the starting prices:
  • Starter: From $10 per month for 50 tickets per month
  • Basic: From $50 per month for 50 tickets per month
  • Pro: From $300 per month for 50 tickets per month
  • Advanced: From $750 per month for 50 tickets per month
  • Enterprise: Custom pricing 
• Rating: 4.6/5 with over 500 reviews

10. Tawk.to: Best for small businesses needing a simple solution

Tawk.to is the most affordable yet also the simplest solution in this roundup. It’s a good option if you’re just getting started or want a low-risk solution for trying live chat software for the first time.

• Key features
  • Affordable solution: The free-forever model makes Tawk.to especially appealing to small businesses, start-ups, or budget-conscious teams that still want strong functionality.
  • Unlimited agents plus real-time visitor monitoring: Tawk.to provides live visitor monitoring, proactive chat triggers, customizable widgets, and ticketing.
  • Integrations: Tawk.to has some essential integrations, but it falls short of the number of integrations offered by other LiveAgent competitors in this roundup. It integrates with essential software such as Google Ads and Analytics, and content management system platforms including Shopify, WordPress, and Webflow. 
• Key differentiator
  • Tawk.to’s main differentiator is its full-function live chat and ticketing system with unlimited agents at zero cost.
• Pricing
  • Free forever, unless you want to remove the Tawk.to branding for $29 per month
• Rating: 4.5/5 with over 150 reviews

How to choose the right LiveAgent alternative

Selecting the best LiveAgent alternative for you starts with understanding your team and business needs. Consider your team’s technical skills and willingness to adopt support software alternatives; this may help you shortlist simple solutions versus those that are more complex.

Budget is a valuable consideration because it allows you to quickly exclude any recommendations that are too expensive. 

Decide whether you need a full help desk, a conversational AI chatbot, or a tool that supports customer service through emails. If your team relies heavily on real-time conversations, a chatbot-first or AI-agent–first platform may be ideal. If structured processes and case resolution are central, choose a ticket-first system.

Scalability is another factor. If you’re looking to grow, then platforms with a pricing curve that fits your growth are wise. You can also choose scalable platforms that offer features you might want to use in the future.

Last, consider a hybrid stack: Pair a no-code chat or agent layer, such as Jotform AI Chatbot or Jotform Salesforce Agent, to capture leads, qualify users, or resolve simple questions, then hand off to a more robust help desk for complex cases. This combination gives you automation up front while preserving the depth of a full support platform.