Freshdesk to Zendesk Automation

Jotform's Freshdesk to Zendesk automation creates Zendesk tickets from new Freshdesk tickets, helping you keep support work moving. You can send the details you need and shape how each ticket is handled.

Create Workflow
Freshdesk
New Ticket
Zendesk
Create Ticket

Benefits

New Freshdesk ticket

When a new ticket arrives in Freshdesk, you can send its details into Zendesk so the follow-up work stays in one place.

Zendesk ticket creation

Use the workflow to create a Zendesk ticket with the information from Freshdesk, so the next support step is ready right away.

Support handoff details

Choose which ticket fields travel with each ticket so the destination record keeps the context you need.

Follow-up visibility

Keep incoming support requests visible in Zendesk as they move through your ticket process and review queue.

How to

  1. Create the workflow

    Click Create Workflow to add the ready-made Freshdesk to Zendesk workflow to your account.

  2. Connect your accounts

    Connect your Freshdesk and Zendesk accounts so new tickets can move between the two services.

  3. Customize and activate

    Choose which ticket details to send, test the workflow, and activate it when everything looks right.

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Add a ready-made Zendesk to Freshdesk automation to create a Freshdesk ticket when a Zendesk ticket is created, helping you keep requests moving.

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Zendesk
Ticket Created
Freshdesk
Create Ticket
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FAQ

Freshdesk to Zendesk Automation is a ready-made workflow that moves new support tickets from Freshdesk into Zendesk. It helps you keep ticket handling organized when you want both services involved in the same support process.

It works by taking a new ticket in Freshdesk and creating a ticket in Zendesk. The workflow carries the ticket information forward so your follow-up can continue in the destination system.

You can use it to manage support ticket handoff, centralize follow-up work, and keep related request details available in Zendesk. It is useful when you want the next support step to happen in a second ticketing system.

Yes. This is a ready-made workflow, so the Freshdesk to Zendesk steps are already set up for you.

Click Create Workflow, connect Freshdesk and Zendesk, choose which ticket details you want to send, then test and activate the workflow. That lets you tailor the ready-made setup to match how you want tickets handled.

Ready to use this automation?

Start with the ready-made workflow, connect your accounts, and customize it for your process.

Create Workflow