New Zendesk tickets
When a ticket is created in Zendesk, the workflow can create a matching Freshdesk ticket so the request is available in both places.
Zendesk to Freshdesk Automation
Jotform's Zendesk to Freshdesk automation creates a Freshdesk ticket when a Zendesk ticket is created, helping you keep new requests moving. You can review the ticket flow and tailor what details carry over.
Zendesk
Ticket Created
Freshdesk
Create Ticket
Benefits
Ticket details you choose
You can decide which ticket information carries into Freshdesk, so the new record includes the details you want to review there.
Freshdesk follow-up
Use the destination ticket to continue support work in Freshdesk without re-entering the original request by hand.
Shared support visibility
Keep Zendesk and Freshdesk aligned around the same incoming request so you can track the ticket as it moves between services.
How to set up Zendesk to Freshdesk Automation workflows?
Create the workflow
Click Create Workflow to add the ready-made Zendesk to Freshdesk workflow to your account.
Connect your accounts
Connect Zendesk and Freshdesk so the workflow can watch for new tickets and create the matching ticket in the destination service.
Customize and activate
Choose what ticket details you want carried over, test the workflow, and activate it when everything looks right.
50+ Free Automations
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DiscoverAdd a ready-made Zendesk to Freshdesk automation to create a Freshdesk ticket when a Zendesk ticket is created, helping you keep requests moving.
DiscoverUse Jotform's Freshdesk to Zendesk automation to create Zendesk tickets from new Freshdesk tickets and keep your support follow-up organized.
DiscoverZendesk
Ticket Created
Jira
Create Issue
FAQ
Zendesk to Freshdesk Automation is a ready-made workflow that creates a Freshdesk ticket when a Zendesk ticket is created. It helps move new support requests into the destination service without starting from scratch.
When Zendesk creates a new ticket, the workflow sends that request into Freshdesk as a new ticket. You can then use the destination ticket to continue handling the issue there.
You can use it to keep incoming support requests moving from one help desk workflow to another. It is useful when you want the same ticket to be available in Freshdesk after it appears in Zendesk.
Yes. The workflow steps are already set up as a ready-made workflow, so you can add it to your account and then adjust the details for your own process.
Click Create Workflow, connect Zendesk and Freshdesk, customize what ticket details you want included, test the workflow, and activate it when you are ready to use it.
Ready to use this automation?
Start with the ready-made workflow, connect your accounts, and customize it for your process.