Sign Up
  • Mobile Forms
  • My Forms
  • Templates
    • TEMPLATES
    • Form Templates Form Templates
    • Card Form Templates Card Form Templates
    • App Templates App Templates
    • Store Builder Templates Store Builder Templates
    • Table Templates Table Templates
    • Approval Templates Approval Templates
    • PDF Templates PDF Templates
  • Integrations
    • INTEGRATIONS
    • See 100+ integrations
      • FEATURED INTEGRATIONS
      • PayPal PayPal
      • Slack Slack
      • Sheets Google Sheets
      • Mailchimp Mailchimp
      • Zoom Zoom
      • Dropbox Dropbox
      • Adobe Sign Adobe Sign
      • Calendar Google Calendar
      • Hubspot Hubspot
      • See more
      • CRM
      • Hubspot Hubspot
      • Zoho CRM Zoho CRM
      • Active Campaign Active Campaign
      • Pipedrive Pipedrive
      • Salesforce Salesforce
      • Zendesk Zendesk
      • Insightly Insightly
      • Keap Keap
      • EngageBay EngageBay
      • See more
      • STORAGE
      • Google Drive Google Drive
      • Dropbox Dropbox
      • OneDrive OneDrive
      • Box Box
      • Egnyte Egnyte
      • FTP FTP
      • PieSync PieSync
      • Automate.io Automate.io
      • Galleria Galleria
      • See more
      • PAYMENT
      • Paypal Personal Paypal Personal
      • Square Square
      • Paypal Business Paypal Business
      • Stripe Stripe
      • authorizeNet Authorize.Net
      • Apple Pay & Google Pay Apple Pay & Google Pay
      • Paysafe Paysafe
      • Mollie Mollie
      • Venmo Venmo
      • See more
      • EMAIL
      • Constant Contact Constant Contact
      • Mailchimp Mailchimp
      • ActiveCampaign ActiveCampaign
      • AWeber AWeber
      • Campaign Monitor Campaign Monitor
      • GetResponse GetResponse
      • Google Contacts Google Contacts
      • Mad Mimi Mad Mimi
      • iContact iContact
      • See more
  • Products
    • PRODUCTS
    • Form Builder Form Builder
    • Jotform Enterprise Jotform Enterprise
    • Jotform Apps Jotform Apps
    • Store Builder Store Builder NEW
    • Jotform Tables Jotform Tables
    • Jotform Inbox Jotform Inbox
    • Jotform Mobile App Jotform Mobile App
    • Jotform Approvals Jotform Approvals
    • Report Builder Report Builder
    • Smart PDF Forms Smart PDF Forms
    • PDF Editor PDF Editor
    • FEATURES
    • Enterprise Mobile
    • Prefill Forms
    • HIPAA Forms
    • Secure Forms
    • Assign Forms
    • Online Payments
    • Widgets
    • See more features
  • Support
      • LEARN
      • User Guide
      • Forum
      • Blog
      • Videos
      • FAQ
      • CONNECT
      • Contact Us
  • Enterprise
  • Pricing
  • Login
  • Sign Up
  • Hello
    FREE
    Hello, FREE
    Settings
    • Submissions
    • Upload space
    • Payment submissions
    • Form views
    • Forms
    • Total Submissions
    • Upgrade Your Plan
    • Settings

Customer Research

  • Home
  • /
  • Customer Research
concept testing
Advice

Steps to successful product concept testing

by Peter Page | April 09, 2021
customer satisfaction and retention
Advice

How to improve customer satisfaction and retention

by Jotform | March 03, 2021
real-time customer feedback
Advice

The benefits of real-time customer feedback

by Jotform | March 02, 2021
csat vs nps
Advice

CSAT vs NPS: Which should you use?

by Jotform | February 24, 2021
customer survey tools
Advice

The 6 best customer satisfaction survey tools

by Jotform | February 17, 2021
customer satisfaction metrics
Advice

5 customer satisfaction metrics to track in 2022

by Jotform | February 16, 2021
A customer filling out a customer experience survey
Advice

29 best customer experience survey questions

by Kimberly Houston | December 18, 2020
how to do market research
Guides

How to Do Market Research

by Jotform | June 15, 2022
qualitative research
Advice

4 expert tips for conducting qualitative market research

by Jotform | November 01, 2019
quantitative market research
Advice

5 quantitative market research best practices

by Jotform | October 28, 2019
market research survey questions
Advice

9 customer-focused market research survey questions

by Jotform | October 24, 2019
Jotform Logo
Jotform Blog
Subscribe and get our newsletter! This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ESC
Search Jotform Blog:

    Thanks for verification!

    Jotform Blog Newsletter

    Jotform
    • Signup
    • Create a Form
    • My Forms
    • Pricing
    • Jotform Enterprise
        • Application Forms
        • Registration Forms
        • Contact Forms
        • Feedback Forms
        • Order Forms
        • Evaluation Forms
        • Reservation Forms
        • Booking Forms
        • Request Forms
        • Healthcare
        • Summer Camps
        • Restaurants and Groceries
        • Churches
        • Animal Shelters
        • Photography
        • Education Professionals
        • Small Businesses
        • Nonprofit Organizations
        • Creative Agencies
        • User Stories
        • Bootstrapping
        • Form Design
        • E-signature
        • CRM
        • B2C Marketing
        • Data Collection Methods
        • Content Marketing
        • Email Marketing
        • How to Write A Contract
        • Working From Home
        • Accepting Payments
      • Jotform Apps
      • Jotform Approvals
      • Jotform Tables
      • PDF Editor
      • Report Builder
      • Jotform Inbox 2.0
      • Smart PDF Forms
      • Mobile Forms
      • Conditional Logic
      • Conversational Forms
      • Assign Forms
      • Translate Forms
      • White Labeling
      • Enable-Disable Form
      • Multiple Users
    Marketplace
      • Form Templates
      • App Templates
      • Approval Templates
      • Table Templates
      • PDF Templates
    • Form Themes
    • Form Widgets
      • Payment Integrations
      • All Integrations
    Support
    • Contact Us
    • User Guide
      • FAQ
      • Forum
      • API and Developers
      • Jotform Status
    • Webinars
    • Report Abuse
    • Report Copyright Issue
    Company
    • About Us
    • Careers
    • Media Kit
    • In the News
    • Newsletters
      • Partnership Programs
      • Find a Partner
    • Blog
    Mobile Apps
    4 Embarcadero Center, Suite 780, San Francisco CA 94111

    © Jotform Inc.

    • Terms & Conditions
    • Privacy Policy
    • Security