JotForm User Guide / Getting Started with JotForm /

Understanding Different Form Errors

Understanding Different Form Errors

There are many kinds of form errors you may be purposely encountered in JotForm. This form error entails different meanings. Below is a list of form errors and their meanings.

1. 404 Not Found - Websites can typically be configured to display a customized error page, including a more natural description, meaning or site's branding. The image below is a customized 404 error by JotForm. This shows when users attempt to follow or enter a broken link. Please review the link and verify its existence.

2. Invalid Form URL - This means the form is viewed in an incorrect JotForm Domain. We have implemented a domain separation rule. Depending on what country you are in, there will be an assigned separate domain name to you. (i.e., Any forms created will only work on that domain. If you'll attempt to view your forms using different domains, the error above will show up. Clicking the link below it should redirect you to the correct form URL.

3. Form not found (Disabled by the owner) - This shows when the form is disabled or deleted. If you are a form submitter, you have to contact the form owner and ask to enable the form. However, if you are the form owner please check this guide to learn how to enable back the form.

4. Form not found (Form is disabled) - This means the form was suspended for violating our Terms of Use. It is always advisable to read every single terms to avoid unnecessary problems. If you're the form owner, contact JotForm Support and explain the purpose of your form for your assistance.

5. Only one entry is allowed - This is called Unique Submissions. When a strict check or loose check is enabled on the form, form users can only submit one entry. Meaning multiple submissions is disabled on the form. To learn more about Unique Submissions, please check this article.

6. Form over quota - As explained in the error message, the form has passed its allocated quota and cannot be used at the moment. This error appears when you reached your submission limit allocated for the month. The form will not be able to accept submissions any longer when you passed the submissions limit. It's either you wait until your submissions counter resets to zero which happens every first day of the following month or upgrade to any of the available paid plans to increase your submissions limits and enable all your forms right away. Every JotForm plan has its monthly submissions limit. See our pricing page for more details.

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  • aldobson

    Hi Team
    I am building a Contract Variation form with JotForm and have used the "Fill in the Blank" field.
    It has brought up an error :

    Unexpected error occurred control_inline

    I don't mind if I can't use this field - but I can't remove the error message - and now I have three of them on my beautiful new form!!!

    Can you please provide advice as to how I can remove this message. I am not able to hover or anything.

    Thank you.

    (for Ali Dobson, Kyabram Health)

  • Weaver_Mett

    It becomes especially complicated if stakeholders won’t budge on validation that matches the backend, input masking, obfuscating PII in inputs, etc.

  • mom2kenni

    How do I fix the error Order ID is missing? I am not sure what I forgot.
    What should I do?

    Thank you

  • fransupport

    Getting pages that are suddenly very slow to load. All pages have a jotform embedded on them. It's taking about 30-50 seconds to load the page.


    This was working fine till recently!!

  • ghemmer

    I created a form and emailed it to test it. When you finish the form, the only option is the back button...the form won't finish and submit. Please advise.

  • HayleyMR

    {"responseCode" :401, "message" : "You're not authorized to use (\/formuser\/login\/redirect","content" : [], "duration" 5ms , "info" : https: \/\/\/docs#formuser-login-redirect

    This is what appears when my assignee tries to access the form. Can someone explain why and why it's not allowing him to use the form?


  • HayleyMR


    I cannot get the form I have assigned filled out, but I am seeing that my monthly submission quota is set to zero.

    Can someone please explain to me why this is?


  • Lfbravo

    Hi, Images on myform show properly, also on my computer; but not all of them work on an mobil devices, even though the preview shows them correctly. Am I missing something on setting up the form?

  • MHSRescue

    We have been having an Submission Quota error on some (not all) of our forms for 12 days. It did not reset on the 1st of the month, even though our progress bars had, and it has not reset after the 10th, which is the date of our sign up (assuming we had to wait until the date of sign up for our "month" quota)

    Please let us know what is wrong with the account, and how to fix this.

  • Blessedandfit

    error to many redirects?? can not upload my page

  • gjun_

    Today is March 3 and I'm still getting the Form over quota errors. what happened?


    some users are getting an error message after they submit their credit card information. it has happened using cell phones and laptop
    Invalid location id

  • pgiroux


  • vvillalpando


    We have been experiencing several issues with the "save" option. Students receive several error messages and are unable to submit their application when the use the save for later feature. Can you assist us?

  • AdoptABF19

    Is there a faster way to receive customer service as opposed to just submitting a question? My adoption link app has been down and I would prefer a one on one chat rather than messaging questions back and forth waiting for a response.

  • gdhcc1939

    I am new to JotForm and I am trying to develop my first form. When I click on "add form element," and then click on "header," I get "unexpected error occurred control_head." When I click on add form element and then click on "short text entry," I get unexpected error occurred control_textbox.

    Why am I getting these error messages? Why can I not just begin inputting the header or the text?

  • st4rmonkey

    I just downloaded JotForm Widget v1.1 for Adobe Muse. Following the instructions provided by Adobe, I imported the widget into my Library and then dragged it onto a new page. I received the "Form over quota" message but I have never created a form before therefore I can not have exceeded a quota. Why am I getting this error?

  • Judy Becker

    The account is suspended. I do not know why it happened last night. I tried to log on. Password - Suspended.
    Last night I edited the third one of four reservation forms after I edited and shared two forms to my boss Don who is the owner of Deaf Globetrotters, website, and He checked and approved the forms. Later I was shocked when my account is suspended without warning. Help me... What do I do? Please activate the account. Let me know soon as you can. Thank you.

  • Ooruni

    Upload Error is appearing in my form when someone to resolve?

  • Rocky18315

    Looked over the pages regarding the error I have and also 2 days requesting support and still getting the same error. Contacted and they checked and there end is working.

    Very frustrated with the time frame to find these problems fixed.

    Thanks for the help that I did receive, but not able to fix these errors.

  • mayantechs

    Getting the following error:
    Oops! Form not found: 70794507130151. Already checked the form and no changes have been made to cause this to happen. Please help.

  • Gabriel Harris

    I recently took over the Username: FTMotors account and also have a Username: MyCar account under the same email address is there away to combine the two forms onto one account?

  • Najjemba Agnes

    How long can in it take my registration is 20th October. Pliz help me coz I need this job

  • Najjemba Agnes

    What can I do coz I had to fill the registration form. Will I be able to fill in some days

  • smartchanneldevelopment

    Today is April 1st and I'm still getting the Form over quota errors. what happened?

  • nsnainc

    We did an upgrade last week. And again today. Will the counter reset tomorrow or do we have to wait additional time?


    please be kind enough to explain why your robots banned by form?

    i checked your terms but really couldn't find any answer.