Understanding Your Account Usage and Limits

May 15, 2022

Confused about how your account limits work? Don’t worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into.

First, please visit the Pricing page to get a quick breakdown of the limits for each plan.

When you log in to your Jotform account, you can view your current usage by clicking on your Avatar in the top right corner of the page. Or, by simply navigating to your account’s Usage page.

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In this guide, we will use the account type “Free” to define each limit. First, we need to define what a Submission means. Here in Jotform, when a form is filled out and it was successfully submitted and received by your account, then that will be counted as a submission. Below is the definition of each of the limits.

Submissions (Monthly)

This is the number of entries you can receive every month. The count covers the calendar date which means 1st day to the last day of the month.

Payment Submissions (Monthly)

This is the number of entries that have payment integrations on them. So for example, we have PayPal payment integration on our form, if a user fills out the form, submitted it, and completed the payment, then that would be counted as a payment submission.

Form Views (Monthly)

This is the number of times your form can be viewed. We have a separate guide that tackles it more in detail, you can check this link.

Forms (Total)

This is the number of forms you can create and are active. You can enable and disable the forms to allow you to set which ones should be active.

Upload Space (Total)

This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the Upload Space limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data from our servers.

Submission Storage (Total)

This is the total number of entries you can store in your account itself, it’s different from the first one which is a monthly limit. For example, in the “Free” plan, you can have up to 500 total submissions stored in your account. These 500 are the most recent entries that you received. If you exceed the limit, the oldest submission data will be deleted, giving way for the new ones to be received.


Protip

Those “monthly” limits reset on the 1st day of each month. You can always upgrade or downgrade to different plans depending on your current needs.

There’s also the daily API call limit which is related to integrations, widgets, and apps.

Once you reach any of your limits, you will receive an email informing you about it.

Monthly Limits

When you reach your monthly limits, you will receive an email similar to the following:

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Submissions Limit
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Payments Limit
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Form Views Limit

Fixed Limits

Emails will be sent to you informing you about the limits and what steps you can take to resolve them.

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Submission Storage
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Upload Space Limit
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Multiple Recipients

The Upload Space limit and the Submission Storage limits are fixed. They do not reset. You can free up these limits by deleting submission data. The API daily limit resets every day, but you should also receive an email if you reached your limit.

To add multiple recipients to an email notification, the account should be in a paid plan (Bronze and upper plans).

Warning Messages

When you reach the following limits on your account, your forms will be scheduled to be disabled:

  • Submissions (monthly)
  • Payment Submissions (monthly)
  • Form Views (monthly)
  • Upload Space Limit (fixed)

Your forms will also display the message “Form over quota”.

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You should also receive a warning message when you log in to your Jotform account, similar to this one:

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For the Submission Storage limit, your forms will continue to receive submissions but the old submissions will be deleted to give way for the new ones, this is explained above and in the email that you will receive.

Regarding the total number of active forms, if you reach the limit, you won’t be able to create a new form or make another one active.

For the API daily limit, applications, widgets or anything that uses API calls will fail if you reach the limit.

Note

The warning emails might end up in your spam, junk, or trash folders, we suggest checking them just in case. It is also best to add noreply@jotform.com and noreply@formresponse.com to your contact list.

If you have further questions, feel free to leave a comment below or visit our forum page.

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