Understanding Your Account Usage and Limits

July 19, 2022

Confused about how usage and limits work for your  account? Don’t worry, we’ll explain it all in this guide. We’ll help you understand your usage and limits based on the type of account you’re subscribed to.

But first, visit the Pricing page for a quick breakdown of the limits for each plan.

When you log in to your Jotform account, you can view your current usage by clicking on your Avatar in the top right corner of the page and clicking Usage on the left side of the menu.

my-account-usage-min.png

In this guide, we’ll use the Free account to define each limit. But first, we need to define what a Submission means. A submission is when a form is filled out correctly, successfully submitted, and received by your account. Read on for a definition of each limit.

Submissions (Monthly)

This is the number of entries you can receive every month. Submissions are counted from the first day to the last day of each month.

Payment Submissions (Monthly)

This is the number of entries that have payment integrations on them. So for example, if you have a PayPal payment integration on your form and a user fills out the form, submits it, and completes the payment, then that would be counted as a payment submission.

Form Views (Monthly)

This is the number of times your form can be viewed. Check out the Form View Limits user guide for more details.

Forms (Total)

This is the number of active forms you can create. Active forms are defined as forms that your users are able to successfully fill out and submit. Only active forms count toward your form limit. So if you have a free account and have already created five forms, but only two are active, you can create three more active forms before you reach your limit.

Upload Space (Total)

This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the upload space limit. Note that the upload space limit is a fixed amount and does not reset each month. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but keep in mind that deleting submission data is irreversible and will permanently remove the data from our servers.

Submission Storage (Total)

This is the total number of entries you can store in your account itself, which is different from your monthly limit. For example, in the Free plan, 500 of your most recent submissions are stored in your account. If you exceed the limit, the oldest submission data will be deleted, making room for new ones to be received. If you reach your limit of total active forms, you won’t be able to create a new form or make another active form.


Protip

Monthly limits reset on the first day of each month. You can always upgrade or downgrade to different plans depending on your current needs.

There’s also the daily API call limit which is related to integrations, widgets, and apps.

Once you reach any of your limits, you will receive an email informing you about it.

Monthly Limits

When you reach your monthly limits, you will receive an email similar to the following:

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Submissions Limit
email-payments-limit-2022-04-min.png
Payments Limit
form-views-limit-email-min.png
Form Views Limit

Fixed Limits

Emails will be sent to you informing you about the limits and what steps you can take to resolve them.

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Submission Storage
your-forms-are-disabled-min.png
Upload Space Limit
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Multiple Recipients

The Upload Space limit and the Submission Storage limits are fixed. They do not reset. You can free up these limits by deleting submission data. The API daily limit resets every day, but you should also receive an email if you reached your limit.

To add multiple recipients to an email notification, the account should be in a paid plan (Bronze and upper plans).

Warning Messages

When you reach the following limits on your account, your forms will be scheduled to be disabled:

  • Submissions (monthly)
  • Payment Submissions (monthly)
  • Form Views (monthly)
  • Upload Space Limit (fixed)

Your forms will also display the message “Form over quota”.

form-over-quota-min.png

You should also receive a warning message similar to this one when you log in to your Jotform account:

my-forms-submission-storage-limit-min.png

For the Submission Storage limit, your forms will continue to receive submissions but the old submissions will be deleted to give way for the new ones, this is explained above and in the email that you will receive.

Regarding the total number of active forms, if you reach the limit, you won’t be able to create a new form or make another one active.

For the API daily limit, applications, widgets or anything that uses API calls will fail if you reach the limit.

Note

The warning emails might end up in your spam, junk, or trash folders, we suggest checking them just in case. It is also best to add noreply@jotform.com and noreply@formresponse.com to your contact list.

If you have further questions, feel free to leave a comment below or visit our forum page.

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