Understanding Your Account Usage and Limits

September 15, 2021

Confused about how your account limits work? Don’t worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into.

First, please visit our Pricing Page to get a quick breakdown of the limits for each plan.

When you log in to your Jotform account, you can view your current usage by clicking the Avatar in the top right corner of the page. Or, by simply navigating to your Account’s Usage page.

View Your Usage

View Your Usage

In this guide, we will use the account type/plan “Free” to define each limit. First, we need to define what a Submission means. Here in Jotform, when a form is filled out and it was successfully submitted and received by your account, then that will be counted as a submission. Below is the definition of each of the limits:

Submissions Received (Monthly)

This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to the last day of the month.

Payment Submissions (Monthly)

This is the number of submissions that have payment integrations on them. So for example, we have PayPal payment integration on our form, if a user fills out the form, submitted it, and successfully completed the payment, then that would be counted as a payment submission.

Form Views (Monthly)

This is the number of times your form can be viewed. We have a separate guide that tackles it more in detail, you can check this link.

Forms (Total)

This is the number of forms you can create and that are active. You can enable and disable the forms to allow you to set which ones should be active.

Upload Space (Total)

This limit refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the “Upload Space” limit. Note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers.

Submission Storage (Total)

This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in the “Free” plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

Note: Those “monthly” limits reset on the 1st day of each month. You can always upgrade or downgrade to different plans depending on your current needs.

We also have another limit that is not listed here, it’s the daily API call limits. That is a more advanced limit and mostly related to integrations and widgets.

Once you reach any of your limits, you will receive an email informing you about it.

Monthly Limits

When you reach your monthly limits, you will receive an email similar to the following:

  • Submissions

    Submissions Received Monthly

    Submissions Received Monthly

  • Payment Submissions

    Jotform Payment Over-quota

    Jotform Payment Over-quota

    Payment Submissions

    Payment Submissions

  • Form Views

    Understaing Account Limits Form Views

    Understaing Account Limits Form Views

Fixed Limits

The Upload Space limit and the Submission Storage limits are fixed. They do not reset. You can free up these limits by deleting submission data. The API daily limit resets every day, but you should also receive an email if you reached your limit.

Emails will be sent to you informing you about the limits and what steps you can take to resolve them.

  • Submission Storage

    Submission Storage

    Submission Storage

  • Upload Space Limit

    Upload Space Limit

    Upload Space Limit

  • Multiple Recipients

    In order to add multiple recipients to an email, the account should be in a paid plan (Bronze and upper plans).

    Multiple Recipients Limit

    Multiple Recipients Limit

Warning Messages

When you reach the following limits on your account, your forms will be scheduled to be disabled:

  • Submissions Received (monthly)
  • Payment Submissions (monthly)
  • Form Views (monthly)
  • Upload Space Limit (fixed)

Your forms will also display the message “Form over quota”.

Form Over Quota

For the Submission Storage limit, your forms will continue to receive submissions but the old submissions will be deleted to give way for the new ones, this is explained above and in the email that you will receive. Regarding the total number of active forms, if you reach the limit, you won’t be able to create a new form or make another one active. For the API daily limit, applications, widgets or anything that uses API calls will fail if you reach the limit.

You should also receive a warning message when you log in to your Jotform account, similar to this one:

Warning message

Note: The warning emails might end up in your spam/junk or trash folders, we suggest checking them just in case. It is also best to add noreply@jotform.com and noreply@formresponse.com to your contact list.

If you have further questions, feel free to leave a comment below or visit our forum page.

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