I have setup paypal but it requires payer to register for paypal

gawomenflyfishing
Asked on December 11, 2016 at 09:33 AM

Hello,
I have setup paypal on this form. https://form.jotform.com/63417928703158 But at the check out page, it requires the payer to register for paypal. Do you know why?
Thanks

This is a re-post of a comment on Setting Up Your First Order Form
liyam
Answered on December 11, 2016 at 09:45 AM

Hello,

On a regular PayPal field, this is the regular process for making a payment. But actually, logging in is not required when the person is redirected to the Paypal page to make payment.

The form user who made a purchase shall be redirected to Paypal to log in or to make payment. But you will notice below it is a button that states that he can make payment using a Debit or Credit card

'

If the person chooses to Pay with Debit or Credit Card, he will be redirected to a new page where he can enter his card details:

If you have questions, please let us know.

Thanks.
gawomenflyfishing
Answered on December 11, 2016 at 10:57 AM

Hello,

I see that you can click 'pay with debit or credit card'. But in the pay with credit or debit card page, I am asked to provide paypal user id & password.

Any idea?

Thanks
David

Jotform Support

Answered on December 11, 2016 at 11:27 AM

Your customers are required to create the PayPal account because of your PayPal account settings. I have read some blogs, where it is indicated to enable the "PayPal Account Optional", you can read more about it here:

https://www.paypal-community.com/t5/About-Business-Archive/Guest-checkout/td-p/425081?profile.language=en

https://help.shopify.com/manual/payments/paypal/let-customers-pay-without-account

For more information and help on this, please contact your PayPal support.