Autoresponder emails are not sending when encrypted forms is enabled

When I send myself a test email the attachment isn't there. Does this mean that the attachment hasn't worked?

Can you please provide the URL to the specific form you're referring to?

I went ahead and checked your account, If you're referring to the YWAMer applying to be on the team at Holmsted Manor, then there option to send PDF is set to OFF in the notification email. Are you testing on the autoresponder? or on the notification email? Please provide more details.

 

Thank you. 

Hi Sven,
Yes - it's for the *YWAMer applying to be on the team at Holmsted Manor *and
it's regarding the autoresponder. I have uploaded a PDF attachment to be
sent out, but in the test the PDF isn't attached.
Thank you
Lucy
__________________________
Personnel Department
Youth With A Mission,
Holmsted Manor,
Staplefield Road,
Cuckfield,
West Sussex
RH17 5JF
UK
Tel: 01444 440 229
*Youth With A Mission Limited is registered in England & Wales. Registered
Company No. 1049516. Registered Charity No. 264078*
The contents of this email are strictly private and confidential and are
intended solely for the named addressee(s) only. If you are not the
intended recipient, you should not copy or use it for any purpose and
should return this message to the sender and delete it from your mailbox.
The views and opinions expressed in this email do not necessarily represent
those of YWAM England. Please note that whilst YWAM England does check for
viruses, it is the responsibility of the recipient to scan all messages
prior to opening them.
...

Hello again...
I've just tried to complete a dummy form so that I can see if the
autoresponder is working - it is not. I didn't get an email once I had
submitted.
I have as far as I can tell made sure that it is "on".
Lucy
__________________________
Personnel Department
Youth With A Mission,
Holmsted Manor,
Staplefield Road,
Cuckfield,
West Sussex
RH17 5JF
UK
Tel: 01444 440 229
*Youth With A Mission Limited is registered in England & Wales. Registered
Company No. 1049516. Registered Charity No. 264078*
The contents of this email are strictly private and confidential and are
intended solely for the named addressee(s) only. If you are not the
intended recipient, you should not copy or use it for any purpose and
should return this message to the sender and delete it from your mailbox.
The views and opinions expressed in this email do not necessarily represent
those of YWAM England. Please note that whilst YWAM England does check for
viruses, it is the responsibility of the recipient to scan all messages
prior to opening them.
...

Can you check the spam folder of your email and see if the autoresponder email went there? If the email was not sent in the spam folder, can you provide us the test email you use where the autoresponder is sent so we can further check? I also noticed that you are using personnel@holmsted.org.uk email as your sender email, please try to set the sender email to noreply@jotform.com and see if you will receive the autoresponder email properly.

We will wait for your response.
Regards.

Please find below the autoresponder for the form "YWAMer applying to join
the team" which is sent out when we send a TEST. *However, this doesn't
send out automatically, as set, or with the PDF uploaded. *
Regards,
Lucy & Kim
__________________________
Personnel Department
Youth With A Mission,
Holmsted Manor,
Staplefield Road,
Cuckfield,
West Sussex
RH17 5JF
UK
Tel: 01444 440 229
*Youth With A Mission Limited is registered in England & Wales. Registered
Company No. 1049516. Registered Charity No. 264078*
The contents of this email are strictly private and confidential and are
intended solely for the named addressee(s) only. If you are not the
intended recipient, you should not copy or use it for any purpose and
should return this message to the sender and delete it from your mailbox.
The views and opinions expressed in this email do not necessarily represent
those of YWAM England. Please note that whilst YWAM England does check for
viruses, it is the responsibility of the recipient to scan all messages
prior to opening them.
---------- Forwarded message ----------
...

When you have encrypted submissions enabled, autoresponder emails will not send and data contained in notification emails will be encrypted.  This is to ensure that encrypted data remains secure.

If you need to send autoresponder emails when submissions are received, you would need to disabled encrypted submissions. 

https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them